I opened a claim with PayPal since I e-mailed the company so many times stating I never received my package. They quickly provided the tracking number through PayPal though. I tried contacting them again via e-mail, no response.
Then, I decided to open a claim with the BBB to try to get a response. The individual responded saying what I was saying was crazy and that I never e-mailed them. I attached the e-mail to my response and they came back saying "I have no idea what e-mail they sent that to because we never received anything"
The person I dealt with was rude and told me I needed to contact FedEx in regards to my missing package. I contacted FedEx and they stated that the company is the one that deals with a reshipment or a refund. I contacted the company through BBB again and they have refused to take any additional action.
Horrible customer service and unwilling to work with their customers. I never received my package and am out over $66 dollars.
Not sure why I'm just seeing their response now, but FedEx didn't take responsibility for the "lost" golf bag, because it was NEVER shipped. Tracking numbers don't lie. The shipment was canceled by the company less than a day after it was created. And as far as me accepting their apology, one was NEVER offered because I waiting a week for a response to an email I sent, and another week for a response to a phone message I left because they NEVER answer their phones. And I'M the one hiding behind a computer? Paypal had to investigate and refund my money, because this business is nothing but thieves, liars, and cowards.
Sent me an email saying they shipped my $152 item with a tracking number. I looked up the tracking number, and it said information had been sent to FedEx. I looked up the tracking number the next day, and it said shipment was cancelled by seller. I emailed them, waited a week, no response. I called them, got voicemail in middle of day, waited a week, no response. Filed a claim through PayPal, they investigated, and refunded me my money.
Ordered a golf bag from StadiumAllstar.com and got free shipping and received it in 10 days! Any questions I emailed were answered right away. Very pleased! Thanks StadiumAllstar.com. Keep it up! :)
I ordered from stadium all star and they charged my credit card 6 times over 1200. 00 in charges. That is my wedding fund. And theh will not get back to me. But the have no problem taking my money..
Great site and great prices. I love the fact that they offer free shipping on everything. I will be visiting this site more often.
ORDERED ON 10/19. NEVER RECIVED ORDER, NEVER HEARD BACK AFTER NUMEROUS VM's AND EMAILS. No customer service at all! All site says is processing. Steer clear and save yourself the aggravation.
We have no idea who this is, This review is yet another Unverified Review! #65 on this site. Anyone can write anything on this site and they never are required to verify that the Actually ever purchased anything from us. If there ever is an issue we fix it, we never cheat anyone ever!
I purchased a item from them and they sent me the wrong item. I tried to contact them several times and they won't respond to me. How does this site even stay in business?
Robert is just another person telling lies and hiding behind his computer. Buyer was sent upgraded 2017 version of the cooler ordered. The flat out lie that we have not responded to is simply a lie and he knows it. What can you do some people just cannot tell the truth and will demonstrate their broken character on this pathetic site designed to draw the worst out of people.
Don't shop on this website (Stadiumallstar.com). In May I attempted to buy my husband a camp chair for Fathers day & our annual 4th of July camp trip.
When the chair never arrived I tried to track it, the website showed I had never placed an order. Even though I was sent a receipt & an order number. The order # apparently was fake as I wasn't able to track it on their website.
I emailed them regarding this, no one ever got back to me.
*There isn't a contact # for customer service on the site. Red flag 1.
*There isn't a place to post a customer review. Red Flag 2.
*There IS a spot to 'edit' your review... but if you can't post one, you can't edit it. Flag #3.
*There are no links for them to social media such as Facebook, Twitter or Google +. Red flag #4.
I was able to track down a phone # thru my bank. The mailbox was full so I couldn't leave a message. The outgoing message referred me to email them for customer service. Did that, got no response until I threatened to go to the Better Business Bureau. Michael Kennedy, the business owner had the response of ''they won't do anything, don't contact me again".
Never once did he apologize or attempt to make it right. No mention of refunding my money, $42.99 to be exact. No mention of sending another one. Nothing. I even sent him proof from my credit union that the payment had been processed.
He took my money. I never got the chair.
Save your money folks, go somewhere else.
100% flat out false, the order was voided because the credit card information she submitted was determined by the banks to not match the information on file with her card processor. The banks flagged the transaction as a high fraud risk - the payment was declined, no funds were ever transferred.
This company should be shut down by BBB, they charge customers for products they do not have and then when you contact for a refund I was told I was never charged but its very clear I was charged on my statements and they are not offering a refund please do not get tricked this website is not worth the time and headache i'm being very honest please shut down this scam website
Complete nonsense, buyer was not charged anything. He purchased an item very clearly marked CURRENTLY UNAVAILABLE. To most people they understand that it means the item is unavailable to ship and is not in stock. The site allows back orders so it accepts orders for future shipment, just like 99% of other sites. When he posted his payment the banks run a pending authorization to make sure the method of payment is valid. It then very clearly posts as pending on his statement, just like 100% of all other transactions. No payment is actually made until the transaction is posted and clears. The transaction was voided and the pending authorization will be removed by his bank soon.
This is a great place to find reasonably priced Chiefs items. Fast shipping too. Love my 7ft tall Chiefs santa.
Bought something at around 3:00 and by 4:15 it was already picked up by FedEx... Never had faster service.
This was our 3rd order, great deal on a Packers Canopy. Best price we could find and delivered in 4 days. We will definitely buy here again.
Placed an order for NCAA Billiard Balls. Never received the product, no answer to email or phone. Had to dispute charge.
They take your money than no update on order. When you contact CS they do nor reply. Do not recommend
Great customer service and very fast delivery. Definitely will order from here again. Highly recommend.
Ordered a kayak and got in in brand new perfect condition in just 5 days. Best price I could find anywhere
Ordered a wakesurf board from them, four months and four emails later and haven't heard anything. Absolutely terrible place to do business with.
Recently purchased a tailgate canopy, it arrived in just 5 days, best price and in great shape overall great.
I bought several chairs from this company one was defective but customer service won't even respond oder 3540
Overview
StadiumAllstar has a rating of 1.8 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StadiumAllstar most frequently mention customer service, credit card and phone number. StadiumAllstar ranks 110th among Outdoor Equipment sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
100% Flat out Lie, we spoke to Ashley on the phone, the truth is that she placed 6 orders for $200 each using a credit card which was declined by the banks 6 times. No money was ever transferred the banks just ran an authorization request each time to see if the card information she entered was valid. It was not and the banks declined her card 6 times.