Overview
Stacees has a rating of 4.5 stars from 1,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Beautiful dress and true to size! Great selection and arrived on time!
Received this dress for my daughter's prom and it was just as shown. It was exactly what she wanted! Will definitely order from again
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
When I ordered the dress, I want sure it would get here on time for prom. After trying to cancel the order, I was assured it would make it in time and it DID! My daughter was so beautiful! Thank you!
Dear Jennifer,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I am very satisfied with the quality of the dress and Stacees' customer service. The dress fit perfectly and was absolutely gorgeous. Thanks again Stacees!
Dear Shelly,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Dress was constructed and delivered within 15 days to the UK. This was using the made to measure service. Dress was really high quality. Fit was perfect.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Dress was exactly as described and fit perfectly.We chose to pay for the faster shipping and it arrived early.
Dear Jeanna,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I was a little nervous about buying a dress for my wedding online, but Stacees made the experience a complete success! I would not hesitate to buy another dress from them in the future.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
The dress was beautiful and fit my daughter perfectly. It was no need for alterations and came in time for the occasion. Thanks for providing a beautiful dress.
Dear Danielle,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My dress was the perfect color and the detailing was amazing. The quality was great other than the fact that my strap broke, but other than that, it was an amazing gown.
Dear Emily,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Promised delivery and then when not delivered chat agent promised delivery on the day of and then the next day. May not refund my money for failed promise.
Dear Lisa,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Thank you for such a easy process and quick turn around. The dress was perfect, fitted like a glove, having sent through all the measurements. My daughter was complimented on her dress all night.
Dear Sheena,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.
Thank you again for choosing Stacees.
Best wishes,
Stacees Customer Service Center
Excellent service, easy to customise and communication with Stacees was great.
My daughters dress was amazing and we were both very happy with the quality and dispatch time.
SS*******126
Dear Emma,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We received the dress in an exactly the time that was expected. It came perfectly packed, looked just as described as the online picture, and the custome fitting fit my daughter perfectly. Thank you
Dear Kelly,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I absolutely love this prom dress! It fits me perfectly and it's very well made. It's literally so pretty. I love it. It's definitely worth the money.
Dear Gabrielle,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
My daughter's junior prom dress was absolutely perfect! We provided her measurements and it fit exactly the way it should. We're now getting ready to order her senior prom dress!
Order SM*******668
Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Great service quick delivery dress was perfect. No alterations needed. Great quality. My daughter loved the color and the dress made her prom night so special
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Brought two dresses for my twin daughters for prom. One made to fit which fit perfectly and the other one was true to size. They were absolutely stunning. Thank you
Dear Kay,
Thanks for your 5*star review!
It's our pleasure to hear that you are satisfied with our dress and service.
Thanks for your like, hope you can have a nice day!
Best regards,
Stacees Customer Service Center
Dress was very good quality and pretty. And arrived on time.
Dear Eiko,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Order prom dress that was NOT custom made and I submit a ticket to return the dress. I got a complete run around and then ghosted. Do not buy from this company!
Dear Bernadette,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Late delivery, almost to the date we needed the dress by. We were hoping not to buy a new dress as backup. It arrived a day before the event and we ordered with enough time previous the event.
Dear Claudia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center