Overview
Stacees has a rating of 4.5 stars from 1,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
I ordered this dress around the end of March and came in the middle of April. The dress is beautiful and fits me perfectly with the custom size!
Order number:
SM*******551
Beyond thrilled! Especially for the price! The dress fit amazing! The color and everything was amazing. Just as beautiful as the picture and then some.
Dear angela J,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The dress ordered doesn't even remotely resemble the dress pictured! After 7 attempts to contact via email, their website help. And chat, they are still REFUSING TO PROVIDE return instructions! Just giving me the run around. The dresses are CHEAP AND EMBARASSING!
Dear Patricia,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Dress was perfect! Ordered for my daughter's sweet 16 celebration and she was beautiful!
Dear Eileen,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My daughter and I ordered a Prom dress on March 22, with Prom on April 6th. A standard dress (NOT custom). The delivery date was set for March 30-April 3. I have the screen shots to verify. Dress was delivered on the evening of the 8th. We had to buy a new dress at the mall the day of Prom and there was not much selection, but she had to get something. I have tried multiple times to get a refund and they are now unresponsive. I have copies of the chats and ticket information. They asked if I wanted to keep the dress and get a $40 refund. It was her senior prom and it is OVER. I want the full $159 refund. They will not respond to my ticket or chat requests. I have not even opened the dress, it is still in the original package waiting for instructions, return authorization, return address etc. After multiple attempts to return the dress, they came back again asking if I would take a $40 refund and keep the dress and if I insist, I would need to pay for shipping and they would only give me a 70% return.
"If you insist on returning, we will apply for this return privilege from our manager and proceed a 70% refund of dress cost for you after receiving item."
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Stacees had such a great selection of dresses, and I love the one that I chose. I ordered with custom measurements and it fits perfectly. Can't wait to wear it to my prom!
Dear Jennifer,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Excellent quality, service, delivery time. My daughter's confirmation dress was stunning and fit perfectly. This was my first purchase and I couldn't be happier. Thank you so much!
Dear linda,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Could not be more pleased. We opted for custom sizing and it was perfect. The dress was the prettiest one of the night! Pictures don't even do it justice. It was magical!
Dear Hannah W,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Cente
Placed an order and received an email to confirm measurements. They custom altered the dress and it fir beautifully! 110% satisfied! Ordering again and sharing with other moms!
Dear Suzanne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The experience was a very good experience. Thank you so much for the beautiful dress. I appreciate all the emails confirming my measurements. The dress was delivered by the date promised.
Dear Glenda K,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Cente
I bought this dress for a debs all came in a timely manner and was really happy with the dress fit perfectly! I would not hesitate in ordering from stacees again!
Dear Saoise,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My niece wanted this dress for junior prom and we were absolutely stunned! The dress was so beautiful. More than we expected! Highly recommend and we definitely will shop for next season.
Dear Nathan,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
My daughter's prom dress was just beautiful! STACEES made a custom fit made to order dress for so much less than the local dress shops. We would definitely order from them again!
Dear Hare,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
The dress was far too short and after pictures were sent they still refused to refund money. We had to spend hundreds at the last minute to buy another dress for homecoming.
I was hesitant about ordering a prom dress online but, this dress is well designed and crafted. I would not hesitate about ordering from Stacees again!
Dear Donna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The dress was all we had hoped for and more. Looked just like the picture online. The only negative was that it did take over a month to get the dress.
Dear Barb,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
After looking at tons of stores and websites, we found Stacees and couldn't be happier. The dress is like a princess gown. High quality, beautiful, and a perfect fit!
Dear Jennifer,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The dress we received was perfect. It fit perfect. The color was amazing and people are still saying she picked the most amazing dress on her. Couldn't be happier. Will order again. SM*******804
Dear Barbie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Buying online from a company I had never heard of I was hesitant. I was so happy when I received my dress. Quality was amazing service was quick.
Dear Maureen,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Easy shopping and ordering, I ordered a custom made prom dress. Good communication with seller throughout, dress came and was perfect. Good quality and good price. Definitely recommend
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diana,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center