Mark L.

My daughter and I ordered a Prom dress on March 22, with Prom on April 6th. A standard dress (NOT custom). The delivery date was set for March 30-April 3. I have the screen shots to verify. Dress was delivered on the evening of the 8th. We had to buy a new dress at the mall the day of Prom and there was not much selection, but she had to get something. I have tried multiple times to get a refund and they are now unresponsive. I have copies of the chats and ticket information. They asked if I wanted to keep the dress and get a $40 refund. It was her senior prom and it is OVER. I want the full $159 refund. They will not respond to my ticket or chat requests. I have not even opened the dress, it is still in the original package waiting for instructions, return authorization, return address etc. After multiple attempts to return the dress, they came back again asking if I would take a $40 refund and keep the dress and if I insist, I would need to pay for shipping and they would only give me a 70% return.
"If you insist on returning, we will apply for this return privilege from our manager and proceed a 70% refund of dress cost for you after receiving item."