Overview
Stacees has a rating of 4.5 stars from 1,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Good dress not as tight as i would've wanted even though i customized it
It is very pretty. Fits great. I had to fix the straps, as the sequins were itchy. The straps are all over sequins. I installed a modesty panel that matched easily. Order SM*******011
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Excellent service
Dress is of fantastic quality
Fit perfectly
My daughter ordered dress twice and customer service alerted me and refunded me in a very timely manner
Excellent value for money
Will return
Dear Niamh,
Glad to know you are satisfied with our dress.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
The gown is perfect! I ordered a custom gown and it's a perfect fit for my daughter. I didn't need to have any additional alterations and my daughter loves the gown.
Dear Janice,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Purchase 2 dresses however one came in too late. When I tried to return it Stacees said it was an alternate size however the size was a standard size. Would not refund.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
It fit perfectly! She looked like a million bucks without having to spend that much!
Dear Jamila,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
They emailed to ask for size specific and the dress fit great
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The customer service team was always reaching out to fulfill my desires and to make sure everything was okay. And the dress looks just like the pictures too!
Dear ashley,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
My dress was made with the wrong measurements and the company reimbursed the $198I paid for the dress.
Inferior quality and customer service. Save your money. Don't buy from Stacees
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Cente
My daughter's dress was a custom size. Finding her a dress is extremely difficult. I took her measurements and sent them in and the dress fits her perfect: thank you so much
Dear Ashleigh,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The dress is wonderful. I sent my own measurements. Perfect fit. Delivered on time. So many compliments on the day. Reasonable price. Thank you so much. Great, great experience.
Dear Yulia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Appalling company. I ordered my wedding dress and I was told that it would be with my on 25 March and I have contacted them and given them additional time and told them I have a dress fitting and will be charged if the dress is not here. They assured me it would be here by 6th April and it wasn't so i have lost out on an additional £75 because of them. The dress showed up today while I was talking to them and they have just been rude and dismissive of the fact that this is my wedding dress and I get married in 5 days and do not have time to alter or get another fitting. The customer service is non existent and I would not be seen dead in one of their dresses right now. I was told I would be refunded if the dress did not arrive by 6th and sure enough they refuse to refund. I am very angry and upset and this is stressing me out before my wedding. If you do order from them, do not expect them to meet their own time frames and do not expect any form of decent customer service. I will never use them again.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Very helpful staff very pleased with the dress my granddaughter loves it so does her mother sorry I can't put a photo on just yet as her prom isn't till June but I will gladly put one on then
Dear June,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Looked amazing and fit perfectly I didn't have to get it tailored. I sent i my measurements and got it spot on. The only downside is the glitter wasn't very secure on the dress. Easy fall out.
This was a way better experience then I thought buying it online. I didn't have to get it tailored I sent in my measurements and it was true to size. The only downside is the glitter is not very secure, I think I'll have glitter in my room forever.
It was wonderful! They gave great customer service and my dress looked amazing. It was not only affordable but was also prepared fast and didn't look cheap.
Dear Cecelia,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
This site is real it's not a scam the dress looks better than the picture, I was in love on prom night.
Dear Destini,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I got a dress for Junior prom and it fit wonderfully. I was nervous with ordering it online but it went swimmingly. It did take awhile to come but you just have to be patient.
Dear Lilith,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I bought my dress from here for my first prom and I love it so much! It got here in just in time and was perfect!
Dear Kyla,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Good fit, price, quality and customer service. It is definitely worth getting the custom fit using your measurements.
Dear J. J.
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I highly recommend Stacees.
I felt amazing in my beautiful custom made dress.
Quick response from any query and service was quick and stress free. Amazing thank you
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center