From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was an easy process to order and appreciated that measurements were used to decide the correct size/fit.
We had ordered several other dresses online and the Stacees dress had the best construction for support on the bodice.
Dear Ann
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I'm reordering my dress, my first dress was way too small but they are affordable. I'm hoping the return process goes smoothly and im trying again
Dear Gracin,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Dress was made perfectly and looked exactly as shown on the site
Dear Kierstin
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Absolutely the best customer service and quality dresses.
Dear Jean ，
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The dress did not look like the picture on the website.
The color was very nice.
The straps continued to fall off of my daughter's shoulders, so we moved the straps in, toward the middle of the back instead of by the arms. This position was much better.
Dear Autumn ，
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
We ordered the dress for Nov. 2nd. The confirmation was Oct. 29 to Nov. 2nd, but after 2 days, it changed to Oct. 31 to Nov. 3rd, and we got the dress on Nov. 4th. The dress was amazing, but sadly, it was 2 days too late. Customer service is great, too. They are working with us to get her graduation dress now for a lower cost. Thank you!
Dear Bianca，
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Dress was shipped quickly, fit perfectly, and was absolutely stunning!
Dear Hannah
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I ordered my granddaughters dream dress for Homecoming from Stacees. I would recommend ordering at least 3 weeks before the event. We received an email that it would arrive 2 days after the dance. She was heartbroken but had a backup dress to wear. 2 hours before pictures the dress arrived on the day of Homecoming. She was so excited. This is the second dress she has purchased from Stacees and will be ordering her Senior Prom dress also. The dresses are very well made, beautiful and the dressmakers are very talented. I was happy Cinderella made it to the Ball! Thank you.
Dear Helen
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Beautiful dress and well made. Everyone agreed it was great.
Dear Filomena
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I got this dress for my daughters first homecoming and it was a show stopper! We ordered a 2 and it fit perfect except in the bust area. 2 small stitches on both sides fixed that. She was the talk of homecoming! Will definitely be ordering from here again!
Dear Summer
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I was worried ordering for the first time without trying on or seeing it in person but it was just what she wanted.
Dear April
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Purchased for my tall daughter who needed a longer hem on a short dress. The fit was perfect and she loved it. Good quality!
Dear Cheryl,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Wrong dress color sent. Gave me the run around for a month. Only reason I'm ordering again is it's gonna cost as much to have the dang dress altered.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Great all the way around. More dresses to choose from. Fit was great and received it on time. Quality was also great!
Dear Shalico
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My high school senior found your website and was excited to see so many beautiful dress options that felt unique and not available anywhere else. There were also several color options per dress. We ordered her dress in orange to go with her school's Sunset Blvd theme and then a good friend ordered the light blue version of their dress. They received so many compliments!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I absolutely loved my dress! It came in just in time for my event and fit to my exact measurements and it was gorgeous!
Dear Jessica,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
It was a nightmare shopping for my daughters first homecoming dance. My daughter is very petite. No stores had her size available. We paid extra for quick shipping and alteration. It came very quickly with even a few days to spare before the dance. The dress fit perfectly and it was everything my daughter thought it would be! This company was so easy to worth with! I will definitely be ordering again next year versus shopping in store!
Dear Jeanine,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Perfect color, size, fit, everything was great! Will choose Stacees again anytime I need a dress in the future
Dear Tanya ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Very happy with the service I received from start to finish. I'm still getting ongoing support from Stacees customer service.
Dear Jane ，
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Uma,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center