From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was very good quick shipping amazing quality. I would order here agian for any ocassions I need a dress from! I have recommended it to many friends as well!
I absolutely love the dress I bought from Stacee's! It's beautiful, well-made, and my daughter looks stunning in it. Thank you for the great quality and service!
Dear Dhaima,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Beautiful dress. Granddaughter loved it. However, it was too big and had to be altered.
Dear Jonny,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
So luxurious and pretty material! Love everything about the dress!
Dear Christina,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I was extremely happy with the quality and timely shipping of my dress. The dress was exactly as the picture and description. I will be ordering from them again, no need to look at any other companies.
Dear Angela,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Amy did an excellent job of my daughters dress. It fit perfectly & it arrived quickly. Highly recommend company!
Dear Connie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress came in a decent amount of time and fit well
Dear Grace ，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Will not really accept a return. They will tell you to pay to ship back to CHINA. They will ask for pictures of your child in the dress. They will respond to emails very slowly and attempt to drag out, then negotiate to try to get you to keep the product. Their return language on main page is very broad but deep in the site they have so many restrictions that you will not be able to return or exchange. They have a staff dedicated to not accepting returns and fighting credit card protests. Avoid this company.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Stacee was swift when we needed help with ordering a dress. All bridesmaid dresses will be ordered from them,
SM*******843
Dear Tanisha,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Stacee was beneficial when trying to order a dress. The email quickly to make sure my order was handled with care
This dress was flawless! I look forward to our next purchase.
Dear JoAnn ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Quick delivery love the quality of dress and beautiful dress
Dear Dineen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I wanted a Conservative dress my church wedding. This dress worked well. The only thing that didn't fit well was actually the length, but I decided against altering the train or dress and the flow of it. It looks beautiful. This dress is one that photographs very well, regardless of body type.
Dear Nathalie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This dress is beautiful! It was great quality and the sizing was perfect! 10/10 recommend for formal events!
Dear Jaden,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
As long as we get this dress here before the 14 of Dec love This place
Dear Tomas
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Searched, made a pick, purchased and it shipped on time.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Stacey's was amazing to work with. They verified our measurements to make sure they were correct and the dress came out perfect. I highly recommend them!
Dear Jennifer
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Easy to order. Dress made exactly to measurements. Very satisfied.
Dear Marlo
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
They're very careful not to disclose this information in their "hassle free" return policy. I received a poor quality dress shoved in an 8 x 10 inch plastic envelope, inside out and nowhere near the size it was supposed to be. I immediately contacted them and was told they'd give me a $15 refund or I could try to resell the dress to recoup some money. They stated it would take more than 14 days to receive it (even though it was the day I received it) so I was out of luck. After many emails they were sorry "I was in a bad mood". Also the address on the return label will not accept returns so there's no address to even send it. Please, please do not buy from this deceptive company. I can honestly say I've never seen such poor customer service.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
It was a nice dress but, a little big. And it takes a little long time to get here.
Dear Natalie
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Dress was perfect. It fit well and looked exactly like the picture. Good quality. Perfect for my daughter's event. Will definitely be ordering again!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mollie
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center