From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I loved the dress once it came however I didn't have it in time, even though I paid express shipping. I ended up using it for a separate event but I was a little disappointed in that part. I will also say they worked as hard as they could to rush it once I had emailed them about it, they were able to get me my money back for express but there was no refund on the dress.
Package came the exact time it said it would. The dress was 100% true to size and color.
Amazing. Dress always fits perfectly. Love the signed name on tag of dress.
We placed a custom order last year for homecoming and I was skeptical, but it turned out amazing and fit my daughter perfectly, so we came back to order again for homecoming this year.
Great customer service! Daughter received a lot of compliments on her dress, we are ordering another one this year for homecoming!
I received a beautiful dress from Stacees. The fit wasn't right and they offered to make a new custom made one. I find the service and quality of the dresses to be excellent and highly recommend them.
Connie, we're so grateful for your kind words and glad we could make the dress just right for you. Your recommendation means a lot to us, and we look forward to helping you again with anything you might need in the future!
Ordering was easy, quick and delivery was prompt and the dress arrived when they said it would. Met all our expectations and my daughter looked amazing at her Prom.
Thank you so much for your wonderful feedback, Jeanette! It’s fantastic to hear that everything went smoothly and your daughter felt amazing at her Prom – moments like these mean the world to us. We truly appreciate you sharing your experience!
The dress was good measurements, exactly how I wanted it. The quality was good, but the sewing was terrible. I had a few huge holes for my prom dress and had to resew. Arrived around the range of dates it gave though.
Thank you for your honest feedback, Caleigh. We’re glad the dress fit well and arrived on time, but we apologize for the issues with sewing and appreciate you bringing this to our attention so we can improve.
Ordered just 4 weeks before Prom, it got here a week early. We had sent in measurements and it fit perfectly. Beautiful dress.
Thank you so much for sharing your experience, Kimberly! We're delighted your dress arrived early and was a perfect fit — looking great on your special day means the world to us. We truly appreciate your trust and hope to celebrate many more moments with you!
They're terrible. Return policy is absolutely garbage. Don't waste your time or money on this place unless you want lackluster dresses and terrible customer service
Jennie, I’m truly sorry your experience was so disappointing and genuinely appreciate your feedback about our return policy and service. Your concerns are important to us, and we’re committed to improving all areas of our business to ensure better experiences moving forward. Please feel free to reach out directly so we can ensure a resolution that better meets your expectations.
Custom fit dress ordered for my son's wedding.
I was complimented all day!
Georgia, thank you so much for sharing your wonderful experience! Knowing the dress was a hit and traveled on time for such a special day means the world to us—we look forward to helping with any future celebrations you have in store.
Beautiful made came when said good service would buy again and tell friends about Stacees
Thank you so much, Pauline, for your kind words and thoughtful feedback—it's wonderful to hear you appreciated both the quality and service. We're very grateful for your recommendation and would be thrilled to welcome you squarely back in the future. Your satisfaction truly means the world to us!
I received a discount last year because the sparkles kept falling off! Hope this one is better
Tamika, thank you for sharing your thoughts openly. We're committed to improving every detail so that your experience sparkles brighter each time, and we truly appreciate your trust as we make those enhancements. If you ever need assistance or support, we're always here for you.
Every time I have purchased dresses from Stacees I had great customer service and I had been very impressed with the quality of their dresses.
Thank you so much, Julia, for sharing your wonderful experiences with us! We're truly grateful for your trust in our team and are always here to ensure each dress feels perfect for you. Looking forward to helping with your next special occasion!
This is my fourth time ordering. Stacees is quick and pays attention to detail. They even reach out for additional measurements if needed.
Stephanie, thank you so much for your continued trust and kind words. We're delighted to hear that our attention to detail and custom fit process has made your experience great every time. It’s truly a pleasure serving you again and again.
I never received two dresses that were order during the Christmas holiday
Hi Sonia, I’m truly sorry your orders didn’t reach you, especially during such a special time of year. We'd love to make this right—please reach out so we can look into what happened and ensure you receive beautiful dresses that meet your expectations. Thank you for your patience and understanding.
I will continue to order from Stacee's as long as the timing is efficient and the quality stays the same. I have zero complaints, and I come back every year!
Courtney, we’re beyond grateful for your continued trust and kind words! Keeping that quality high and timing smooth is our top priority, so we’re excited to keep making special moments you’ll love. Thank you for being such a wonderful part of our story year after year!
Ordered daughters prom dress, got made to order at small extra charge easy to understand how to measure and dressed arrived quickly and fit like a glove.
Jennifer, thank you so much for sharing your wonderful experience with the made-to-order dress and measurements—it’s fantastic to hear the fit was perfect and arrived swiftly. We truly appreciate your trust and look forward to helping you withikele another special dress whenever the occasion arises!
My daughters prom dress was perfectly made to measure and great quality
Thank you so much, Amanda! We're delighted to hear the prom dress fit perfectly and that you were pleased with the quality. It was a joy to help make such a special experience truly memorable.
The dress fit perfect! The quality was absolutely amazing!
Amanda, we’re so thrilled to hear the dress fit perfectly and that you loved the quality! Your support means the world to us and your confident shine made our day.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jamie, thank you so much for your kind words! We’re thrilled your daughter loved her dress and can’t wait to help find the perfect one for homecoming this year. Looking forward to seeing you both again soon!