From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Trying this again the dress we got not sure if it was created by the measurements that I provided on top on it come in the bag inside out. It seems to have too much fabric in the front.
Good, so far! I had to re-order another dress due to sizing but the experience so far is going well
Dear Kathleen
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Fabulous! Beautiful dress. Rush order arrived on time. Compliments galore!
Dear Wendy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I previously ordered a dress that came with a shawl. I provided my measurements and was very pleased with the dress. However, the shawl that came with the dress would not even go on. I was extremely small. That is the reason I am purchasing this new shawl to go with my previous order. I just don't understand why the dress fit and the shawl provided did not.
Dear Madeline
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Great customer service and dress fit and looked perfect.
Dear Nicole,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We love the dress everything was perfect. Great job we will order more and more
Dear Keira,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was perfect for my daughter! The color was a little darker than expected but turned out even better. We paid to customize the size and that was perfect too. Well worth the minimal fee.
The only thing I wished at the time was more communication on tracking, delivery, etc.
Dear brigette,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This was a beautiful dress for my daughter's junior homecoming court. It came in quickly and fit like a glove. I did have it custom sized as she is 6'. It looked exactly as pictured and a great value for the price!
Dear Courtney,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was completely worth the money fit great and looked Awesome
Dear Jessica,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Bought this for my Daughter homecoming and she looked absolutely stunning
Dear Brenda,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
My daughter's homecoming dress was beyond expectations - it arrived in perfect condition and was exactly as pictured, perhaps even more stunning in person. She got so many compliments. Shipping folds came out naturally, no need to steam. I highly recommend Stacees for any formal event and will definitely order from them again. Order number: SM*******468
Dear Angie
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I ordered this dress for my daughter in the midnight hour, and we were worried we wouldn't receive it on time. It arrived right on time and was absolutely perfect! She is a size 2, and we ordered a size 2, and it fit like a glove. No alterations were needed.
Overall, the whole experience exceeded our expectations, and we will definitely shop at Stacees again.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I was worried I would not receive this dress in time for my daughter's homecoming, so I reached out to Stacees to share my concerns. Not only did I get the dress early, the representative sent multiple emails updating the status of my order. The dress arrived in perfect condition and my daughter loved it!
Dear Shannon,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I bought this dress for my daughter for her first Homecoming experience. We initially went to the mall in search of a dress but everything looked the same and just ok. We decided to take a chance going online which we had never done before. I was so pleasantly surprised with the level of customer service with our order, from the initial ordering to notifications on the status and to the final day of delivery and trying it on and AHHH PERFECTION! My daughter looked AMAZING! And it fit her like a glove!. She LOVED LOVED LOVED IT and got a ton of compliments on it. THANK YOU! I WILL DEFINITELY USE YOU AGAIN.
Dear Rachel
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We loved the dress, excellent service! Great customer service.
Dear Stephanie
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Perfect dress for homecoming. My daughter had so many compliments. The fit was perfect.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My daughter and I were beyond pleased with the homecoming dress we ordered. Sizing true to the size chart, the dress looked exactly like the picture. It was beautiful! No complaints!
Dear Traci
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We ordered a custom dress. We could not be happier with the quality and the way it fit! Absolutely loved it! My daughter received so many compliments! This is our second dress from Stacees and I guarantee we will be ordering from them again.
Dear Christine
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Custom Measurements were on point. Dress arrived on time. It was beautiful.
Dear Jennifer
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center