SSENSE

Phones lines don't work, they don't respond to emails either. I have 2 orders paid for sitting for 2 weeks they will not respond about status of my order.the computer generated case numbers open and then close without actual responses to answer my inquiries…. Are the in business?

I received a pair of Golden Goose sneakers with a big "X" written in blue pen on the toe of the sneaker. I reached out to customer service for help and to rectify the situation. They advise me to send pictures and details regarding the sneakers and issue. I did ask they asked and never heard from them again. I followed up an insane amount of times with no response from their end. They are a sham and should be shut down immediately.

I purchased a pair of sneakers. Received an email that it was delivered. Two weeks later and I still don't see a package! I emailed them requesting an update or explanation and was told I had to wait 4 weeks for an investigation. It was very suspicious so I called and notified my bank. Ssense replied that they recommended against me making my bank aware. Does this sound right to you, NO it doesn't. I got my money back from my bank and still no shoes! Too good to be true.

It's my first time buying stuff from Ssense and I received a defective product. It has a rustic logo with black satin on it, and what they told me was that "it was designed like that". Of course I will be returning the wallet that I bought. Just want to alert people for whatever the bag or wallet they buy from them. What was good to me was that the shipping was really fast ad secure with DHL, they asked for your signature to finalize the whole shipping. To be short, please be very careful for the product!

I've placed my order half month ago and it still hasn't shipped. The website is giving customers false info on expected shipping days. AND they charge your credit card before the item is shipped! This company is a total joke.

Ordered a leather backpack and I got it within a few days (:
Product arrived in great condition and I'm happy I decided to shop on ssense. The website is really easy to use and their UI is clean and well constructed. I could amend my shipping address as well through my order history page without going through the hassle of sending emails.

If you get the damaged item and want to return it, make sure you have taken the pictures before shipping back the item. The return specialist just won't trust any word from you as their customer. After they refused to give u refund, you have to call multiple times to get your item back, and the return specialist Anna just stopping giving u any updates. Don't see how she is specialized in processing the returns, maybe better to place in the warehouse

I was contacted from their security team because I had a different shipping address from my billing address. I like to have stuff shipped to my sister's house since she is unemployed and home during the day. I advised them to go ahead and ship to the billing address. Was told my order would be shipped either that day or the next day, as all was now good. Then he next day I get a text saying my order has been cancelled due to security reasons. When I called SSENSE they could not give me any reason my order was cancelled, but that I can re-order if I wanted. I will never buy anything from this company. I wish I would have seen these reviews before I even tried. This was supposed to be a Christmas gift. I ordered on 12/15/15, their site says 2 days for processing and I paid extra for 2-3 day shipping. I was told on 12/23/15,2 days before Christmas, that my order was cancelled. With no explanation of why. Unprofessional to say the least!

I have received a faulty, a $750 sneaker that I have received with lots of blue pen ink scratches. That's a shame, but the product is authentic though.
Contacted them to return, and now I'm afraid to send it back and don't receive any refund and loose all my money, as I've seen really bad reviews about this website. Should read them before buying.

They shipped the package to unknown address in a different province. I called customer service, sent them the confirmation email that showed my shipping address. No one took responsibility. They asked me to resolve with the bank. It's a fraud, save your money and buy from a different online shop.

After placing an order and having my card billed, no tracking/delivery information ever came. Impossible to reach a human at the company—just the stupid chat box. There's no physical store; no phone number; and some of the email addresses don't work. When I tried to cancel the order, I received no confirmation email that it had been done. And of course it hadn't been done. I finally filed a complaint with the credit card company and they got my refund that way.
Avoid this scam.