I wish I could give a zero star rating. I will simply never order again from this company. Buying was fine, but returning an item from the US to their Montreal facility is a major pain: $50+ to return a pair of shoes. In this day and age, I'd expect from an online company that sells $600+ pairs of boots a shipping label and some help when an order needs to be returned. Never again.
They shipped the package to unknown address in a different province. I called customer service, sent them the confirmation email that showed my shipping address. No one took responsibility. They asked me to resolve with the bank. It's a fraud, save your money and buy from a different online shop.
After placing an order and having my card billed, no tracking/delivery information ever came. Impossible to reach a human at the company—just the stupid chat box. There's no physical store; no phone number; and some of the email addresses don't work. When I tried to cancel the order, I received no confirmation email that it had been done. And of course it hadn't been done. I finally filed a complaint with the credit card company and they got my refund that way.
Avoid this scam.
I got a pair of dr. Martens from Ssense, got seriously injured on my ankle after the first wear. I had to keep and band-aid on for two days to keep the wound from water. The boots only looks great, but it is too stiff for wearing. I called customer service to ask for a return. They had me send email communication with them. Every email response took two to three days each. And the result is: they can not let me return because it is the expected behavior of the boots (for a pair of 180 dollar boots? Are you kidding me). And now the boots are pretty much useless and only for display at home. And my wounds are still not recovered. If it is Nordstrom customer service, they would put the customer first, and Ssense doesn't really care, they just want to keep the money.
This previous purchase was my first and I was very pleased with my experience. Everything from the product choices, exclusive deals, and shipping process! SSENSE has now become a site that I can rely on and love to check out for future purchases
Do not call them if you want to solve a shipment issue. They are super inefficient and they question your ability to make decision. I called them 4 times and spent 40 mins but the issue still was not solve. Thanks to their refunding system I now have to wait 4-6 weeks to get my refund. I deleted the app. Never buying from them again.
The Goods were delivered way quicker than expected, which made me really happy. The quality is amazing so I'm satisfied with that. Only Problem i had was that I think that the return system is a little confusing but at the end it all worked out.
Great experience, not only did they have they items in stock that were out of stock everywhere else, but they had a huge selection of other shorts similar to my search made by the same designer, so I was actually able to find a better pair than the initial pair I searched so hard for.
.. Was great, once I was able to get a hold of them. But in the run-up, had to send emails and texts, which was a weird experience, bc it was difficult to capture all the information necessary. And it ended up being a totally different team member who helped me solve my return issue, and he was really amazing.
The items i ordered shipped very quickly, arrived very quickly and came in perfect condition, as expected! Extremely satisfied with customer service and product. Definitely would purchase from SSENSE again.
2 been weeks and no contact from SSense about the shipment of my order.
They took the funds out my card but no response from them.
I've been a customer with ssense for years! And have ordered during busy seasons but never been treated this way.
Don't order front them! Not worth the wait and they'll just rob you.
I will be taking actions about my money.
I ordered from Polyvore dress one evening and requested a refund the very next morning. I was lied to and told my order had ship. I was also given a fake tracking number. I should have read real reviews before I ordered, because they have done this to several people. Most haven't even received their order like me. I have started the dispute process against this scam.
Do not order from ssense if you have never order before. I tried ordering shoes on March 12th and my order has been cancelled twice. They told me change the payment method so I did. Still cancelled my shoes. The verification process for payment methods is pure bull$#*! I would definitely not recommend anyone ordering anything from here. Especially if you need it as soon as possible.
Ordered a jacket and a shirt, paid $40 for shipping because I really wanna that jacket. After 3 weeks, Ssense told me the jacket got cancelled because it was out of order! I ended up paying $40 shipping fee for a $80 shirt. Asked customer service to double check the shipping fee since the jacket was gone, never got replied or at least not within a week. The shipping is slower than what I paid for, took 2 weeks while other website only took 1. Will never shop with them again!
Keep saying they can't verify my information and asking me to try different payment method. I have tried credit card, debit card, paypal, non of this work. I tried different address too but still won't make a different. I asked them which part of the information I provided could not be verify? How can i make my purchase? They said there is nothing they can do. Just wasted times.
SSense is by far the worst online shopping experience I've ever had. Over two weeks processing time, just for them to cancel my order, claiming it's out of stock. They accepted my payment immediately. And in return held my money ransom for two weeks. Thousands of other shoppers share my experience. The holiday rush is far too much for ssense.
Never again
Online retailer SSENSE spies on it's paying customers! First time shopper on SSENSE I placed on order for an $1100 handbag on Saturday and discovered that their "customer service" rep spied on me on LinkedIn on Monday! I supplied a valid credit card, bill to, ship to, etc... why do they need to know who I work for and my employment history? I called, they said it's fraud protection... seriously? This is what it's come too?
I have tried purchasing the same items with 5 different purchasing method and every time they got cancelled because of some security issue. And every time I sent a followup asking what was the issue they provided with zero additional information. I really don't recommend this site especially when you're paying such prices for such terrible service
Bought a pair of Valentinos which had a day delay in shipment & came to find out that I had a pair of Women's sandals in the box instead! Reached out to them, they would only refund upon receipt of wrong item with 10% discount on next order. No attempt to re-send nor resolve the issue professionally!
Got a Chloe Faye Mini Chain Bag. Arrived in 2 days. Went to the Chloe store to Authenticate it because of the many bad reviews here. But they told me it was legit. Super happy for my purse got it 40% off.
Overview
SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 229th among Designer Clothes sites.
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- Montreal, QC, Canada
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jonathan- We are sorry to hear about your experience. Can you send us a private message with your order number? We would like to reach out to you directly to discuss this issue.