SquareTrade

You're definitely better off not even buying it. These people have giving me the run around for days about repairing a phone. I drove 45 minutes to the repair shop they made me go to only for the repair shop to have never even heard of square trade and the repair shop actually damaged the phone further. Went in for a cracked screen now phone won't even turn on

I purchased a treadmill since 10/2023 the manufacture it's not replacing the treadmill that don't work at all,send emails/pictures/videos and they will not resolve anything it's 1/23/2024 still waiting on a empty box supposed to return the treadmill! Never Again will purchase anything with this manufacturer

I purchased a HP computer from Walmart on 9/26/20. At that time I was assured by the representative that it was "ADH" protection, and this claim was also on the Walmart Website. On 2 occasions I called Squaretrade for problems with my computer. The first time I called because every time I used the white board feature it created a "fan of lines" across the screen. The representative informed me that it was a problem that they did not cover. On the second occasion I called when my monitor fell over, and was then informed that I had a "standard plan" and not an accidental plan. In any event, they do not cover anything and unfortunately, you do not find out that information until you call for repairs. It is honestly a complete waste of monies.

I was sold this plan at Sam's club as phone insurance coverage and told it would fully cover my phone. It doesn't cover loss or theft. While my phone is not lost it doesn't give me piece of mind that if I do lose it I am out of luck.
The reps are not helpful and it is horrible that I cannot even schedule a repair without upfront payment. My screen is cracked and while in the past Asurion was a pain to deal with it was a 30 dollar deductible. This warranty is 129 and I cannot even get proper service. They deduct money from my account every month but cannot setup a future payment for Friday.

Payed for warranty for replacement of game controller and received less than what I payed for it after spending quite some time online and on the phone with them. They told me the credited amount was my best option for me. I asked about the other options and was told that there weren't any... Why use the word option then? Stay clear from these people

I only gave 1 star because I had to. This is the worst company to deal with if you file a claim. They give you the run around and you will spend hours and days trying to process your claim. You will get disconnected multiple times. They will put you on hold and talk to the " team" whatever that means. I had a policy I signed for that stated 4 claim maximum. I put in a claim and it took about 20 hours ( I'm not exaggerating) to finalize the claim. I was told I had only 3 claims left if anything else would happen to my phone. Well I cracked my screen... now 5 hours later ( again not exaggerating) I am told I have maxed out because they replaced my phone already. No where in my original contract did it state there was a once replacement. It stated only 4 claims no money value mentioned. They are an awful company to deal with. I have never wrote a negative review before but this company is that bad. Please save your money and time get insurance else where.

I sent in my controller and got it sent back in a less responsive condition. After sending it back a second time, they pretended there was no issue. When I called back to follow up, they said there's nothing they can do to help me I was polite and did not raise my voice, but was hung up on while trying to explain the situation. HORRIBLE experience. Would get a negative rating if I could.

The laptop was cracked. They fixed part of the crack but not the hinge and sent it back. We had to start over with another claim and send it back. It came back with the g&h keys not working. A quick google search shows the culprit is an improperly seated keyboard ribbon cable. Now we have to send it back again. I will NEVER buy or recommend Square Trade to my clients again.

I have had a terrible experience with squaretrade. It has been over a month since I sent my phone in the mail for repairs and the team never proactively gave me updates. All of the timeframes I was given have been extremely delayed with no explanation. I have been offered no compensation or resolution for anything. I have had to call 3 times for updates and everyone I spoke to provided me very little support. I would rather pay full price to repair my phone than deal with this process again. I definitely do not suggest you pay for this service unless you are happy to wait months and months and spend countless hours following the team up.

Have a warranty bought on an induction range
They assign the repair to a local company. The company supposedly puts the job on their website. They say the have hundreds of technicians. Since no one wants this job, nobody signs up. Called squaretrade and they tell me someone will sign up soon. It has been 10 days since I filed my claim. No one has showed up yet

My phone is not working anymore, I have taken the squaretrade insurance recommended *******@MEDIAMARKT and for literally NOTHING. I am without the phone, no one gives me a solution cause my insurance policy has been lost in their system... great! Is it my fault? If I pay for a service I expect something in return...
I am leaving Spain tomorrow... without the phone, without any help from them. I am asking not for a reparation anymore... I want them to give me a new phone and that's it... it's too long waiting already.

Paid for the warranty on my living room furniture. Took a little over a month to get confirmation that they will cover it ( all was covered on my warranty) back and forth to get approved tried to get out of it. Then order the parts and took another 14 weeks to get them in. Altogether 5 months to have my love seat repaired due to the couch material ripping. Don't get the warranty not worth the hassle and time to get it fixed.

Purchased many ST warranties (over a dozen active) but have never used one (luck + good shopping practice). For starters, whatever warranty term is stated, subtract one b/c ST will make you go to the manufacturer for the 1st year. In addition, the amount of time spent trying to complete/receive a warranty replacement would be better spent buying a better quality product (unless your hourly wage is <$5/hour). Finally, if you care about quality, instead of replacing 1:1, ST has the option of replacing with an item of THEIR choice. Turns out Square Trade warranties are not so square - more like obtuse.

I bought a car amp for 99 dollars off amazon. The Amp has had a bad channel 1 since day one. I've sent it under warranty twice. 1st time they fixed nothing told me check speakers. Second time they resoldered a circuit allegedly. Problem still exists. RCA inputs are bad and they just return item saying "customer needs to check speakers". Speakers are fine. They work well with another amp and I've tried 3 different speakers and 4 different sets of RCA cables. Everything works fine except when using this broken amp
The techs are incompetent to properly troubleshoot or repair electronics. They lazily slap a check speaker response and send back to me. At this point shipping is exceeding value of the item. How does it make sense to inconvenience me 3 times now and spend more in shipping than the value of the item? Don't buy anything with a square trade warranty. Buyer beware

BEWARE OF THIS COMPANY! It took them days to process and approve my claim. Initially, my claim was closed, then I proceeded to try again. Once everything was reviewed, one of the employees lied to me and said that they would send me a virtual prepaid Mastercard, but instead sent me a gift card from the specific company! I didn't even pay with a gift card! The company is the reason why I used the warranty. I refused the gift card. Unfortunately, they didn't have a resolution. Please don't trust them because they can't get their priorities together.

After approved claim, sending my device to them, replacement device still not even scheduled for shipment from them. Calling gets nothing done but foreign broken English runaround.
Another few days, I'll be opening BBB case against them

I purchased a TV from Costco and purchased an extended warranty through square trade. The TV went out so we filed a claim. After 2-phone calls and 2-emails we already knew they were set up to rip people off. We have now submitted phots multiple times. Every single time they ask for more photos. The whole plan is hoping you will get frustrated and give up. I am going to try and find an attorney and see if I can get someone to file a class action law suit against them.

Super anoying because most of your "plans/Items cover have a generic, "electronics, or sound/audio. You can only see the item if you make a claim and provide retailer, date, model, number, I had a sound board stop and had like 5 "audio visual items. Had to search every possible store i could have bout it from. This sucks

I purchased a protection plan from home online.At the end of the purchase they said I would receive an email shortly. Checked my email a day or so later still no email. My purchase was made on the 11/02/22.I also checked my account the funds was taken 11/04/22 but no service was given. Called customer service and did everything they asked me to do and send. Still no service or refund