SquareTrade

I bought an item on ebay a few days ago. In checking out I saw an offer for a protection plan for my purchase from Allstate. The cost of the item I bought didn't justify the added coast, so I clicked the "no thank you" button. Come to find out when checking out that the plan had been added to my purchase even though I expressly rejected the offer. I've since contacted SquareTrade about this, with no reply. STAY AWAY from any auction which has the name SquareTrade or Allstate associated with it in ANY WAY. Crooks!

I decided to take my laptop to a shop for repairs

We have been paying into a service plan for 5 years, every month without fail. My wife misplaced the bank card that was being charged, so the next payment we got notice of failed payment. We immediately went to the website to try and update our payment method, with no success. We then contacted square trade and spoke with 3 different agents to try and update payment method, no one was able to do it. They claimed to be sending us emails with links to update payment, but those mysteriously never arrived meanwhile all the other correspondence came in just fine. In a last ditch effort, we applied for an email address change, which they stated would take 1-2 wks to process and be available. I just received a cancellation email to the new address an hour ago. I was able to get an agent on the phone to try and help. They told me that since it had been cancelled that there was no way of reinstating it. I asked for a supervisor and she gave me the same line.
Bottom line, there website wasn't working properly, which rendered us unable to update the payment method. Agents are unable to assist in the matter to remedy the situation. My guess is that after paying for the plan for 5 years, they were unwilling to renew and this was all a ruse. We have paid them for a very long time, on multiple devices over the years. Bottom line go somewhere else. I wish we would have seen these reviews before we wasted all our money with them. There must be someone better out there, because Squarer trade sucks balls!

Bought protection plan, filed a claim, technician never showed up, no call, didn't even respond to my message I left. DO NOT purchase! They do not honor their 5 day service guarantee!

Son purchased a laptop from Walmart and got the extended warranty from SquareTrade. His screen cracked and they told him once they received the laptop it would be 2-5 business days to get it back. It's been a MONTH! He needs his laptop for school. He keeps getting the run around when he contacts them. I feel for those people who have their products yet and could call repair man to fix but these idiots have my sons Laptop and won't return it!

It's a rip off plain and simple. They refuse to pay anything. They will find ant excuse to get out of paying. This is nothing but a scam! I was sold Garbage Frigidaire Range by Home Depot (Not Home Depot that I am blaming) The Third World Country where Frigidare has their garbage manufactured didn't put the serial number sticker on the range, the swine at Frigidaire refused to stand behind their product, despite having been sent a copy of the sales receipt, and even being contacted by Home Depot. The scum at Allstate SquareTrade refuse to cover the $120.00 extended warranty because the issue occured before the range was used. Both companies are lyimg scum and a rip off!

This is by far the worst insurance company ever they do not have any respect or care for the customers they will book you failed service attempts, and they never contact the services that they book with. They will not reimburse you for your time or financial sacrifices, you have made well being put out. They have scripted entry-level employees and will pass you around with no care.

This is a scam, and I wish Amazon would drop them. I bought a warranty for a rug. Later, when the rug got a snag, they refused coverage because I didn't report it within either 24 or 48 hours. Now, two years later, I reported a seam issue, and they will not cover it because they dropped my coverage over my timeframe in reporting my original issue. This seems like it should be illegal. I paid for five years of coverage.
Please do not purchase a warranty from this company. They will find a way to not cover your item.

We have to wait 2 weeks to get an assessor to come and asses our fridge. It doesnt work. Not good enough. Someone has to assess it and it has to be by one of their assessors. A mountain of excuses why Sooo much work! Or have assessors started their Christmas break early?
No customer service. No empathy. And...they don't care.
I asked to speak to a manager and the answer was: "They are on the phone. I will give them your number and they MIGHT call you back. I still have not heard from them.
The Good Guys were surprised at the lack of service. Square Trade is the new insurance people they are using as the other one was "really bad". There has been no change. This one is just as bad.
Stay away from Square Trade!

Square trade only communicates via emails as they do not wish to speak with claimants. Then when you call they blow smoke up your $#*!,make excuses to get your call ended. You never speak to the same person twice when you call and that person can not give you an answer. I bought a 58" RCA TV & extended Square Trade extended warranty from Walmart(Only choice you have). TV totally quit working after 2 1/2 years. Still fighting after 5 days to get any responses as to my claim. No responses to e-mails. I don't understand how Allstate can partner with such a horrendous outfit. Basically they get your money and screw you when you file a claim. Square trade does not want to part with one cent of your warranty money. Biggest scam on the planet. Sad as this is the first extended warranty I ever purchased in my 72 years on this earth. All Square Trade will do is blow smoke up your $#*! when you need them. Disgusting.

I purchased my washer four years ago. I bought the extended warranty Square Trade. I contacted the Company last Friday. I started this process at 4 pm. The first phone call took approximately 20 minutes. After getting all my information I was suppose to receive an email of wear to send my receipt for washer and policy. I waited 30 minutes no email. I called Square Trade a second time. I had to go through all the same questions and another 20 minute process. The only difference this time the agent offered the email address for me to send receipt in. The agent told me to wait 30 minutes for everything to load and then call back. I sent the receipt like I was supposed. I waited the 30 minutes. I waited and then called back. I gave all my information like I was supposed to. They started once again asking the same questions. Ok now I have had just about enough of this process. I asked to speak with a supervisor. I explained to him how long this process has been taking. He stated well I don't see your receipt that is why this taking so long. I said I sent that 45 minutes ago. I was very upset now. He said let me look for it. After sitting on phone for what it seemed 15 minutes he came back and said I found it. I said now can we get someone to fix my washer. I explained to him I already know what is wrong with the washer it is the springs worn out. He said well they will look at it and determine that. He scheduled me an appointment for Thursday between 12 and 5pm. The appliance repair man showed up was there for about 15 minutes. He pushed on the wash tub and said yep it's the springs. He did not have any on the truck. He said square trade will send the parts call and set up an appointment when they come in. It is now friday a week from my original call and I get an email from spuare trade stating they need to go over what the appliance repair man's note and will get back to us within few days. So looks like I get to be without a washing machine for another week because square trade needs time to think about it.

Two years ago, I purchased a 8x10 Colcoa rug from West Elm. They offered 3 year "insurance" coverage for $75 to cover accidental damage. I recently submitted a claim. It's quickly becoming apparent that, they will do everything possible to avoid taking responsibility in the hope that you will give up. First, it's hard to contact them. After a dozen tries of navigating their "press one for..." and multiple robo replies of "Sorry, I didn't quite get that", It says "try again later" and hangs up. After finally getting through & filing a claim on-line with multiple photos, they sent me a travel sized cleaning solution so I could clean the rug myself. This sells for about $5 on Amazon. When that didn't work and I requested a replacement, they asked for more photos. Now, they say someone will contact me about coming out to clean the rug. Before I remembered that I had this "insurance", I already received several rug cleaning quotes of $400+ due to the fact that this rug is 90/10 wool/cotton and prone to shrinking if not blocked. I am now waiting to get an appointment with their cleaning company. Silly me, I thought this "insurance" would offer the replacement mentioned in their policy. By the way, West Elm doesn't care either. Wish me luck.

We purchased a Samsung microwave wall oven combo unit from Costco, a very expensive unit, almost $4000. Little over 2 years, the microwave handle has come loose. I submitted a claim for repair, probably takes a tech 30 min to fix. But, I was told these are cosmetic issues and do not impact the functionality of your appliance. So wait until the handle breaks off. Seriously!

They area the worst a bunch of thieves 5 year warranty still they refuse to change my weak chair legs and Wayfair is no help either. I have children and i am pregnant i guess we are supposed to fall and get hurt over $1200 for these chairs worst purchase ever

I feel sure if truth be known there are others that have been disappointed by Square Trade. Be sure you know all the details about coverage before purchasing. They would get 5 stars for being able to weasel their way out of covering a 248$ TV. UGH! Never Again!

Spent in excess of 2 hours on the phone and online filing a claim, uploading pictures and multiple follow ups. Our Samsung oven is losing it's finish and the rough edges are sharp. Words like cosmetic, manufacturer defect, and other language gets them off the hook. They lost the claim in process and I had to call back and follow up. Don't waste your precious money or time! I will never use Allstate again for anything. It's pretty much a scam by time you read the fine print. Consumer Reports is right - don't spend money on any extended warranty. Now I know why.

Square trade fraudulently charged my credit card $120.00 on on item I bought on eBay for $400! Tried emailing them but only got an email from a computer generated responses! Beware! Scam company! I'm surprised Allstate insurance is their partner! Probably should beware of them too because of that association.

One call is someone that barley speaks English, the nest makes you promises things are gonna get done, then back to square one, then another non-English person, then an excuse as to why it's taking so long and "oh we didn't receive pictures (BS) send this email send that picture, call this number, press 2, I'll put you on hold for a while and get back to you (click). Like what the heck. I she. Purchased many times and have never made a claim and the one and only time I need it it seems there goal is to give me the run around until it's time to expire and then they'll say sorry we can't help now…. My advice, use a different warranty service.

I pay a family plan. I have our 1st claim. I send my phone in on a Tuesday and by fri still no phone. Check tracking and it says it will arrive Mon. 6 days later. It was fixed yesterday, Friday in the am. Overnight would be today Saturday. But of course they'll say we don't deliver on Sat. BS one day crap. A total lie.