SquareTrade

If its a cheaper item, they're great at replacing it right away with the same item. If its an expensive TV. They send parts out and a technician, which the TV was worse off then it was before. When offering a replacement tv, they offer a tv that's about half the price and not anywhere near comparable. After arguing with them, they offered a tv a step right below the current tv saying its comparable. A different processor and half the HDMI ports isn't comparable in my book. Then they throw different brands at you. They wont replace the tv with the same model/series or the replacement model/series of the tv if there's a new series of it. I would rate this place 0 stars if I could.

I'll just copy and paste my BBB report for you guys.

The squaretrade plan for my K800 Logitech keyboard on eBay is advertised as covering accidental damage, unless you "read more" where it contradicts its main advertisement that everyone sees when buying the product and this insurance. When you file a claim they first tell you that the product has a 1 year manufacturer warranty and you should contact them. Then you email them explaining that this is accidental damage to which they say that they do not cover this damage even thought that's exactly how it's advertised. Eventually they say they will refund you. But I would have never bought the keyboard to begin with if I understood that the insurance I was buying was fraudulent and misleading. They waste millions of people time, and steal their money, and most wouldn't even know it if their product didn't break. I would like a refund for my 30$ keyboard that they did not honor their warranty for.

So my son cracked his tablet, not even a month after having it. We also had a case on it and a tempered glass screen protector. Their 2 choices were to give me less money than it was worth or send me a new one. Well I said send me a new one, now they are trying to say they can't send me that one and now are trying to force me to take the less money option.

I received a protection plan for a device from Amazon, to Allstate to uses Square Trade. I returned the device and followed the rules of the plan and Square Trade's website. The plan came to me thru an email. I tried to cancel the plan the next day and I was returning the device. They wanted me to send the plan back via UPS and would charge me $14.06 out of the $18.99 I paid for shipping. I refused to return the plan by UPS. A few pieces of useless paper. They refused to give me the refund. I finally convinced Amazon with proof of the instructions and their actions. They even refused Amazon. I do have a credit for the plan, but will report to anyone I can about their actions. I'm sorry I can't include images because they are not in the computer.

I made a claim 10 months ago and they didn't want to accept it even after I gave them all details the asked for. 10 months later, after I filed a complaint on financial-ombudsman they sent me an email saying that they are willing to accept my claim and to give me an extra £500 compensation but they didn't actually gave me nothing and when I call them they're saying that I should wait for them to call me back. They never called me back. Avoi, avoid, avoid!

Had my PC die after 2 years. Filed my claim pretty easy compared to the rest of the situation. After 2 weeks from it arriving at the repair shop I began questioning about the status of my PC. Best I could get for a week was an email that said its still being looked at. After 3 weeks I complained and got a helpful online rep to push it as high priority. 2 days later I get an email saying it doesnt fit under the warranty and they are shipping it back. Its now stuck in mail since they can't even mail it back right. I assume I will never aee my PC again. 1600$ lost.

I've been working on trying to submit a claim for over 3 months I recently finally got one of the agents that said they had all the information they needed going on almost 3 weeks was told didn't have all the correct information needed to send same information all over again from personal experience wouldn't recommend them this insurance to anybodyreally feels like they're trying to discourage me from getting my item replaced and taken care of SquareTrade has not been very good at all

Recently, we purchased a carport from Amazon and had it insured by Square Trade. After 60 days, the frames of the carport were bent after a storm. We filed a claim with Square Trade. They wouldn't cover it, saying they didn't cover weather. Really, outdoor furniture not being covered by weather. They are just a bunch of liars and scoundrels. Amazon and Costco and all major retailers should be this despicable company. Allstate, the owner of this company, should clean house on this horrible company.

I purchased my Tv from Costco and I purchased SquarTrade I filed a claim they were giving me a hard time. They made me take pictures and videos of the TV, when I send them the information they keep telling me to send the information over and over. I regret purchasing squaretrade. Bad customer service not helpful.

Do not purchase this warranty. It does not cover or replace your items. Squaretrade is a scam. Squaretrade is not honest. Squaretrade lies. There is a reason squaretrade has 1 star reviews, because squaretrade is deceitful.

I have warranty with Squaretrade (Allstate) for television bought at Costco. After spending over 2 hours on the phone to report a problem with the television and being transferred to FIVE different agents, they refused to help me further. $100 wasted. DO NOT use Aquaretrade or Allstate.

For over 2 yrs an $11 charge per month was being withdrawn form my checking acct! Called and threatened to reach out to Attny General in Fl and CA. Wow that got their attention: Full refund promised.
Allstate should be ashamed of being part of their scam. They said I signed up at Target but couldn't find my paperwork authorized order in 2021...BTW...I never shopped at Target.n I'm certain this is a multimillion $ scam.

Bought laptop at Walmart purchased insurance 3 year plan. After a few months got a Bios on it. They helped me fix it over the phone to fix it. GREAT! About month later the laptop won't power up. Called gave me claim number, sent it in. Get it back still won't light up. Called again mousepad won't work. Called again asked for check for what I paid for. Got a check for laptop only. Will not prorate warranties or refund sales tax I paid. Not a very good company to deal with!

So I had my fridge go out after a little over year, hooray I have bought the warranty. I call and they say it has to be filed through the manufacturer. However, they offer reimbursement for lost food. I send pictures receipts, get it approved and processed for payment. It says you will receive payment in 6 business days.
It has literally been the "check is in the mail". It has been nearly 2 months ays, 5 phone calls to squaretrade and still no reimbursement check.
I don't understand how I can get other mail, but this check is illusive. Found out 8 days ago that my ticket escalation on July 29th was never updated, and it's now 8/18/23. I am assuming now that this escalation ticket wasn't handled.

I purchased a Magnavox Blu ray player as a gift to my father 10 months ago on ebay and a 2yr. Square Trade Electronic coverage. Today the blu ray player stopped working. So I have proper receipt of payment. Figured I'd be all set and I'd be able to replace the item or have it fixed. Nope... all games! First, the receipt picture uploaded didn't show the date they said. But It clearly did... So I resent more copies of full payment receipt... and then it was another issue, they had to "locate" the correct coverage plan because it looked like the wrong plan was used. More time wasted with emails saying nonthing... eventually got me no replacement player for my father or any resolution. What COVERAGE!

I used SquareTrade the first, and last, time to insure an item purchased on eBay. The purchase was canceled and I requested a refund. SquareTrade's response was... crickets... crickets.

I believe that SquareTrade would not pay an insurance claim if, and when, filed. Avoid,

The worst experience i have ever had…
The worst experience i have ever had with squaretrade insurance its been a month or so my has lost her phone and they are dragging the case without no reason even she has submitted all the documents they needed she has done police report etc and put on long holds blaming to three that they didn't complete their documentation and three is blaming to squre trade and straight away they said we are not responsible for any thing and they deduct direct debit every month without given us what we want we have done all the documentation each and everything but they dont care …… actually they are scammers three and squaretrade both are doing scam just looting our money ……. Stay back fron them i suggest everyone take back your contract from them and stop be fooling us …. Disgusting they are …