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SpyFly

Overview

SpyFly has a rating of 4.2 stars from 7,880 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpyFly most frequently mention great app, good info and phone numbers. SpyFly ranks 3rd among Background Check sites.

service
17
value
23
shipping
8
returns
10
quality
23
This company responds to reviews on average within 5 days
How would you rate SpyFly?
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Illinois
1 review
0 helpful votes
Follow Casey D.
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I signed up and paid for the trial knowing I have a warrant. I paid because I thought your site would tell me what it was for but you don't even have it listed or any of my other legal history.

SpyFly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2019
Kelli M. SpyFly Rep
over a year old

Dear Casey Worden,

Thank you for your question. Please be aware that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for is not publicly available. So, even if you are positive that something occurred, it’s not guaranteed that the information has been digitally archived correctly by the court system or governing agency so it’s possible that your data is not yet available. For some people this is a good thing because negative information might be difficult or impossible to find.

In addition, every county processes their data differently and sometimes there are delays. As a member, you will be emailed with an update when any information on the people that you are monitoring changes. This way you will always be the first to be alerted.

One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
We hope this addresses your concern. If you have any questions, please reply to this email or call us at 800-831-9235 from 5 a.m. to 9 p.m. PST 7 days a week and our friendly member support staff will be happy to assist you.

We look forward to helping you protect your family with our service and our benefits.

The SpyFly Support Team
“Protect What Matters Most”

Illinois
1 review
4 helpful votes
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I appreciate most of the information...
March 14, 2020

I appreciate most of the information... good... yes... sex offernders in my area... other info... good... but... personal info about ME... very personal stuff anyone can read... NOT GOOD AT AL! ALSO, FALSE INFO... LIKE IM MARRIED? NOT TRUE. YOU LIST ONE OF MY NEIGHBORS AS BEING 77 YEARS OLD WHEN HE IS NO MORE THAN 50. PERSONAL SENSITIVE INFO + FALSE INFO... NOT GOOD AT ALL!

SpyFly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 13, 2020
California
1 review
0 helpful votes
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Cookies and cream
December 11, 2019

Great I love this app more than cookies and cream ice cream. I can't get enough of it. I always get the best information that's up there but maybe newer information would be better.

Date of experience: December 11, 2019
Illinois
1 review
0 helpful votes
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This is the best subscription I've seen for a service of this kind- usually pretty up to date, very reasonable cost- that's why I keep the subscription! Super handy for a quick background check.

Date of experience: August 19, 2023
Rhode Island
1 review
0 helpful votes
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This site is jist incredible
November 26, 2019

This site is jist incredible. I looked up myself and my husband. I found things that should not be on my record. I was amazed. Now i have to fix these things. Thanks spyfly.

Date of experience: November 26, 2019
Ohio
1 review
0 helpful votes
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Is not 100% accurate
September 17, 2019

Is not 100% accurate. I did one I myself and there were things on there that weren't mine. Looked up my husband and only gave me a few options. None of which were him.

Date of experience: September 17, 2019
Indiana
1 review
0 helpful votes
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Not really sure how to answer, just not finding enough info- or maybe the elderly friends I am looking for do not have that much info online- still looking, thanks

SpyFly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2020
Kelli M. SpyFly Rep
over a year old

Dear cindy,

Thank you for your question. Please be aware that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for is not publicly available. So, even if you are positive that something occurred, it’s not guaranteed that the information has been digitally archived correctly by the court system or governing agency so it’s possible that your data is not yet available. For some people this is a good thing because negative information might be difficult or impossible to find.

In addition, every county processes their data differently and sometimes there are delays. As a member, you will be emailed with an update when any information on the people that you are monitoring changes. This way you will always be the first to be alerted.

One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
We hope this addresses your concern. If you have any questions, please reply to this email or call us at 800-831-9235 from 5 a.m. to 9 p.m. PST 7 days a week and our friendly member support staff will be happy to assist you.

We look forward to helping you protect your family with our service and our benefits.

The SpyFly Support Team
“Protect What Matters Most”

California
1 review
0 helpful votes
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So far pretty good with being able to reconize some but there is room for improvement. I just have been out of the loop for a long while so askme again in few weeks.

Date of experience: June 28, 2022
Missouri
1 review
0 helpful votes
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The closest thing to being that fly on the wall as you gonna get, they have uncovered more info on my subjects of interest than any other app that I have used and I've used the big ones, not even in the same ballpark,, way to go I'm impressed and you helped me wer no one else has my 6 year quest for wat wen where and with who is over. Thank you the only question I had left was why and Yo we all know that answer and it's cuz SHE A BIG OL HO! LMAO,,, PEACE IM OUT

Date of experience: October 22, 2022
Texas
1 review
0 helpful votes
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We'll your info is out of date and misinformed I really want my dollar back I know what the info I do know up to date and none of it is up to date at all your team needs to get evaluated

Date of experience: April 29, 2024
Yari C. SpyFly Rep
over a year old

We are sorry to hear this feedback; we update our website constantly and report on all information we have available. Please call us at 1-800-831-9235 in order to resolve this situation to your satisfaction.

Washington
2 reviews
0 helpful votes
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Only name and address is true
May 24, 2023

Only name and address is true. Everything else is Bogus!Relatives unknown to me associated with not true. All of my father's information is missing he died Oct 18 2016. My dad was Glenn William McDowell and I have been trying to get information on websites. None is listed. My sister is manipulating and has used my information to distort and make me look like I'm not related. I've yet to find any paid info site that is correct and I have changed it after awhile I go back it's wrong. Dad inherited a windfall from Illinois as sole heir. Millions and they stole my retirement and inheritance turned backs ghosting me. Pam Johnson used my information compromised all emails backups. Paid pastor Cline to honor her as oldest daughter at dad's funeral stab in my heart. Also befriended crooked attorney lawyer in Andrew county and he helped. Judge also. Now there's money missing and no probate a fake was done Dec 2016. All lied. Stole vehicles and property and money dad gave me. Pam even paid a man to narc abuse me took memory of what Dad had said last conversation and how he turned them in to authority

Date of experience: April 24, 2023
Florida
1 review
6 helpful votes
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I signed in, paid $1, looked up what I wanted, then canceled my subscription. While some of the info was not completely accurate, most was. Customer service was great.

Date of experience: April 10, 2016
Illinois
1 review
0 helpful votes
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Looking good but I think some things might be wrong & is for someone else bc there's some things to where I KNOW the person really well & KNOW that some information isn't true. Otherwise pretty good so far

Date of experience: August 13, 2022
California
1 review
0 helpful votes
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Good good good good good good good good good good good good good

Date of experience: November 4, 2024
Yari C. SpyFly Rep
6 months ago

Thank you for the 5-star review.

New York
1 review
0 helpful votes
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Finding pretty much what I want
August 11, 2020

Finding pretty much what I want. Only thing I have questions about is email addresses. So far 2 people have had the same email address, which neither is correct.

Date of experience: August 11, 2020
Texas
2 reviews
0 helpful votes
Follow Minnie A.
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So far there are a lot of mistakes in looking up backgrounds, like Christine Michelle Baker Gonzalez from Brownsville, Tx. Her name appears but another Christine Michelle Gonzalez information comes out, that person lives in Donna, Tx. But the information is on the first Christine Michelle Gonzalez from Brownsville, please make corrections, thank you‼

Date of experience: April 14, 2021
Kelli M. SpyFly Rep
over a year old

Dear Minnie,

Thank you for taking the time to speak with us today. Based on our conversation, we believe this issue is resolved. If we have not resolved this situation to your satisfaction, please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week. At 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

We look forward to helping you protect your family with our service and our benefits.

The SpyFly Support Team
"Protect What Matters Most"

Iowa
1 review
0 helpful votes
Follow Kassandra S.
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The information given is extremely outdated
January 18, 2020

The information given is extremely outdated. The whole point of paying for a subscription was to look at updated information. This site is absolutely useless.

SpyFly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2019
Kelli M. SpyFly Rep
over a year old


Your account has been successfully cancelled

Dear Kassandra Heck,
We are sorry to see you leave SpyFly. Per your cancellation request your subscription has been cancelled effective immediately.

Cancelled account details
Order number: 22639598
Full name: Kassandra Heck
Email: kassandraheck@gmail.com
Phone: 8154098996

California
1 review
0 helpful votes
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I AM VERY DISAPPOINTED THAT YOU GUYS PUT ERRONEOUS INFORMATON IN YOUR REPORTS. THAT YOU DO NOT FACT CHECK WITH CREDIBLE SOURCES AS WAS THE CASE WITH MY OWN BACKGROUND REPORT. YOUR FALSE INFORMATION HAS CAUSED OTHERS TO QUESTION ME AND MY INTEGRITY AND THIS HAS CAUSED ME GREAT DISTRESS AND GRIEF.

Date of experience: May 14, 2021
Kelli M. SpyFly Rep
over a year old

Dear Cynthia,

Thank you for your question. Please be aware that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for is not publicly available. So, even if you are positive that there is information missing or inaccurate, it’s not guaranteed that the information has been digitally archived correctly by the court system or governing agency so it’s possible that your data is not yet available. For some people this is a good thing because negative information might be difficult or impossible to find.

As our company is not the source of this information, we are not able to change or modify it in anyway. If you would like to correct information, please contact your local public record's office, county clerk, or the court system in your area to update your records.

Please note every county processes their data differently and sometimes there are delays. As a member, you will be emailed with an update when any information on the people that you are monitoring changes. This way you will always be the first to be alerted.

One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
We hope this addresses your concern. If you have any questions, please reply to this email or call us at 800-831-9235 from 5 a.m. to 9 p.m. PST 7 days a week and our friendly member support staff will be happy to assist you.

We look forward to helping you protect your family with our service and our benefits.

The SpyFly Support Team
“Protect What Matters Most”

Oregon
1 review
0 helpful votes
Follow Janine M.
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I feel that most of the information is out dated. I'm trying to contact family for a homeless man and all most all of the addresses & phone $s are so out dated there useless.

Date of experience: January 30, 2021
Kelli M. SpyFly Rep
over a year old

Dear Janine,

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The SpyFly Support Team
"Protect What Matters Most"

Connecticut
1 review
9 helpful votes
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What a joke!
July 29, 2016

I cancelled and I want my money back and all you can offer is half of the money! Sorry, but that is a joke! And there was no way it was near the seven day trial period.

Date of experience: July 29, 2016
Spy F. SpyFly Rep
over a year old

Dear Melanie,
We are sorry for experiences and welcome the opportunity to resolve these issues. We do offer our service on an 7 day trail basis and it does renew at a monthly rate unless cancelled but no monthly billing would ever occur until the 7 day trial period had expired. Cancellation can occur 24 hours a day, 7 days a week via our automated system and our customer service department is available at 1-800-831-9235 between 5 a.m. to 9 p.m. PST 7 days a week. We are always happy to help our customers. Please give us a call as we would love to resolve this situation to your satisfaction.
SpyFly Member Support