SpyFly Questions & Answers

Hi, Clifford. Thank you for your question. Our site does require sign up for a 7 day trial membership - this allows a member the opportunity to utilize our website and determine its long term value. If you choose not to cancel your membership within 7 days, you are automatically enrolled into our family protection membership of $29.97 a month. Canceling a membership is very easy - one only need call our customer service team at 1-800-831-9235 between 5 a.m. to 9 p.m. PST 7 days a week. We are always happy to help our customers.

Hello Wallace, Thank you for your question, you can run a search on a website to see if the individual you are looking for is available before registration but registration must occur prior to viewing the detailed report. Thanks Spyfly Member Support Team

Chico is correct with regards to the two best numbers to reach Spyfly Member Support at. 1-800-831-9235 or 1-800-301-5816. However, once you call the friendly member support department to cancel, they will make that very easy for you (they might even offer you a discounted membership option to continue with the service if you're interested) and send you a proof of cancellation email. You do not need to contact your credit card company as this A rated better business bureau company will do whatever you want and make it super easy to do so.

Paul V is correct regarding not all criminal data is digitally archived correctly by the court system so it's possible that your data is not available... Spyfly can only provide data that is publicly made available by the court system. For some people this is a good thing because negative information might be difficult or impossible to find.

Hi Kelly, Thank you for your question. We would be happy to assist you with locating an individual on our website. Our friendly member support team is available from 5:00 AM - 9:00 PM (PST). One thing that you should be aware of is that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for may not be publicly available. So, even if you are positive that something occurred, its not guaranteed that the information has been digitally archived correctly by the court system so its possible that your data is not available yet. For some people this is a good thing because negative information might be difficult or impossible to find. It's also possible that someone could have suppressed (had removed) information from being publicly available. Thanks again and please let us know if there is anything else we can do to assist. Spyfly Member Support Team

Hello Elizabeth, We are sorry to hear you are having trouble logging into the website, we would be happy to assist you on this matter. Please call us 7 days a week from 5 a.m. to 9 p.m. at 1-800-831-9235 or send us an email to support@spyfly.com and we can reset your password for you and confirm you are able to access your account. If for some reason a representative or a supervisor is not available, simply leave us a detailed message and we will get back to you as soon as possible. We thank you for the opportunity to resolve this situation to your satisfaction.

Hello A. G., We are sorry you are experiencing these difficulties and would be happy to help you with this issue. Please call us 7 days a week from 5 a.m. to 9 p.m. at 1-800-831-9235 and any one of our friendly member support reps will be happy to assist you. If for some reason a representative is not available, simply leave us a detailed message and we will get back to you as soon as possible. Thank You

Hello Debbie, We are sorry you are experiencing these difficulties and would be happy to help you with this issue. Please call us 7 days a week from 5 a.m. to 9 p.m. at 1-800-831-9235 and any one of our friendly member support reps will be happy to assist you. If for some reason a representative is not available, simply leave us a detailed message and we will get back to you as soon as possible.

Hello Shari, Please call us 7 days a week from 5 a.m. to 9 p.m. at 1-800-831-9235 and any one of our friendly member support reps will be happy to assist you. If for some reason a representative is not available, simply leave us a detailed message and we will get back to you as soon as possible.

Hello Pamela, Thank you for inquiry; we have been attempting to contact you as we did receive your emailed request for cancellation but saw that the email confirmation email was bouncing when we were attempting to send to the email address we have on file. Your account was cancelled on 1/5/16 and we have removed your public record information from our site as of 1/11/16. If you have any questions or need any assistance, please do not hesitate to reach out to our friendly member support team at 1-800-831-9235.