Spurst

They made a mistake (sent wrong item) which I get can happen, but it's how they handled it (four months later, still not fixed) or actually didn't handle it that is the problem. You have to submit "tickets" which they don't read, ask the same questions, and then close almost immediately, you can't reopen them, but have to start all over again, which complicates the issue. It took 2 months for them to send me an authorization to send the item back to them. I returned it, and heard nothing--they had closed the ticket again. Upon asking, they now say the item is sold out - this is four months after I initially ordered.

I don't know why every people here were so upset of Spurst.com.
I purchased some sexy lingeries here twice and I didn't get any trouble at all. The products themselves look completely like pictures, I'm satisfied with the quality. Customer service were professional. When one of my order were delivered late, I called them and they were so helpful. Over all, I don't have any complaint about this website and definitely recommend it to my friends, and to you guys too.

Fast Shipping Inexpensive Great Products!

So I was looking for inexpensive lingerie for a boudoir shoot and I ordered such cute bustier set and robe that I'm sooo excited about. It shipped already and with a free pair of panties. I then got another email today for a coupon and extra free pair of panties, while on the site again I found another piece for my photo shoot, and received an email shortly after that it's been shipped! I can't wait to receive everything :D will totally purchase again!


The worst company I have ever ordered from. I have spent over an hour making 6 separate calls to customer service. They are rude and have no idea what is going on. They do not give refunds, only credit and when I refused a backordered order because I had cancelled it and they sent it anyway they never gave me credit after a month. Said the package never showed up at their place. I never even saw the package. They charge 10% stock fee on all returns that don't have a RMA number on them. Do not order from this company. Worst ever!

As with the other comments make sure your item is IN STOCK, or else the wait time is over 2 months (not 2 weeks). The pieces that did arrive were nice and I have no problems with the quality. I did have to call customer service because strange emails, about you order cancelation, started to show up. I had no problem, the women on the line was helpful and gave me the options to wait for my backorder or get a refund. I opted for the refund because they were holding one item that was in, waiting for the other 2 so they could be shipped together.

My best advice is to absolutely NOT order anything that is out of stock. 75% of my order was out of stock & after a month, there was no sign of receiving any of those items. They even took the liberty of canceling one item. What I did receive was fair quality for the price. I called twice and when I spoke to a customer service representative they were respectful and courteous. They also refunded the balance of my transaction. Not really worth the wasted time.

This website has a great rewards program, I always get free stuff when I order with them. The quality is excellent, it might even be better then Victoria Secret I think. I have several pieces from Spurst and I have washed them numerous times and they in perfect shape. I love the corsets, because the prices are soo low and they look so nice even if you wear it with a blazer during the day and to a club or bar at night. I always get compliments

Just ordered from them for the first time last month and i must say im super impressed! I was so impressed i reordered from them last week and already received my stuff! They must have changed management because both times i got my stuff within a matter of 2 days! I didnt even pay for rush :D It seems like everything is in stock now and if it isnt we cant order it... i know they were struggling with this before but i think their new approach as fixed the backorder problem. All in all im really excited about ordering with them again! ON TOP OF EVERYTHING MY BIKINI IS CUTE AS HECK! I love it! Lingerie is so sweet too!

Never Again! I bought two things from Spurst after finding them through a pin on Pinterest. One item was ok but the other was really cheaply made so I returned it. Four weeks later I hadn't seen my refund on my card so I called them and they started giving me all kind of crap about NO Refunds - just store credit AND I had to pay a restocking charge for their crappy item! I told them I wanted all of my money back and they told me they would get right back to me.

A week later I still hadn't heard back and still no refund so I called again and they told me that they were still working on it and would get right back to me (ya, right). Then, coincidentally, I found the same item on another site... Spurst had advertised the item as 50% off but I discovered that they had first doubled the price on the site before they applied the discount! I could have bought the same item for slightly less money on this other site than on the 50% Off Spurst site!

It is now 6 weeks since my return and I still haven't seen a refund so I'm contacting my credit card company.

Never shop at Spurst! They are the worst site with the worst service in the world!

Karlene,
Chicago, IL

Their customer service is $#*!, I had to listen to their $#*!ty music on hold for over an hour only to be hung up on.

Ordered 6 items and returned 3 of them. I called first to make sure I could return them and the girl told me they could all be returned for a refund.

This was October 9th and their site said it was delivered. UPS confirmed it. They said they were busy with Halloween and could not get to the refund. It is long past Halloween and still no refund and are now telling me that they are busy with the holiday season.

I complained again and now they are saying they cant find the return. Basically they are hoping people give up so they don't have to give a refund or they just will not do it and this is their shady way of delaying to no avail. They also originally said they received the package but one of the dresses were not refundable after the girl told me it was before I sent it out, but they still claim they don't have the package.

What a bunch of ***, do not ever buy anything from this place, just a bunch of headaches as I still have no refund since October 9th, 2013 and it is now Nov 26th, 2013. What a useless company.