SportsShoes

"I was surprised to find that the product listing did not mention any potential import duties. When I contacted the seller for clarification, I received no response. This oversight resulted in unforeseen expenses."

Can't deliver on time, paid for extra postage, ruined my hiking trip, returning is a pain and I'm not convinced I won't have trouble getting money back

Ordered some shoes same brand, model and size I've used for years. These ones are clearly about one size smaller and destroy my feet - I'm sure they are labelled wrong. They will not let me return them. Customers service is awful. Unless you are absolutely sure what you are getting, steer clear.

I returned a pair of faulty walking boots and was sent an alternative when they agreed it was a manufacturing issue. The size was wrong. I returned them and asked for a full refund since they offered nothing else I wanted. They refused, telling me it was more than 6 months since the original boots were bought. I'd only worn them a few times. They are hiding behind misinformation and a company policy that operates just inside consumer law and treats customers with genuine issues with contempt.

To be balanced, I have to add that they gave me credit on my account for the original boots, so not quite as bad as it could be. Make up your mind about whether you want to deal with this company. I would NOT!

I have left reviews everywhere I can to warn people off. These guys deliver your shoes fine but if you have any problem with them they make it ridiculously hard to return them. If you do anything other than look at the shoes they won't take them back. Not sure how you're supposed to know if they fit, suit you or are faulty without putting them on and trying them but if you do any of those things their god awful returns policy makes it a risky and awful process to return anything.
AVOID them at all costs, the shoes they sell are no better priced than from the main sellers anyway and these lot charge you postage regardless of your spend too, which is an utter cheek.

My wife is a runner (but not an online shopper, hence I'm doing the review!) and has several pairs of running shoes which she 'has' to change at regular intervals. Although I always shop around first we invariably end up coming back to Sportsshoes.com as they have a wide selection at very reasonable prices with a nominated day delivery from only £2 extra which is handy when my wife apparently has to have a new pair by the end of the week. On the one occasion she has had an issue with the shoe they exchanged it no questions (unless you count exchange or refund as a question) so in a nutshell she's happy with her shoes and I'm happy with the ease of purchasing them.

I ordered 2 pair of shoes and they took it out my account but when I look in my orders I only see 1 and I never received my order confirmation in my email and.y 1 pair of shoes hasn't even shipped yet.

They cancelled two of my orders without emailing me about it. I was just waiting and waiting and had to check my order status because 2 weeks went by. I finally got them on chat, and they told me it was cancelled because it was flagged as potential fraud. They then said I had to submit identification documents to verify my identity. I was like, WHAT? I've never heard of anything like this before. So, I sent them my ID with redacted info, and they said great. Still no status on my order. I hope they don't sell my info.

I paid for a pair of shoes from Sportsshoes, they held the order for two weeks on the reasoning that they have shipped another order a few days ago and instead of dispatching the order, two weeks later they refunded the money and canceled the order. The worst part is that the product was now out of stock and my wife expected the shoes (was a gift) for half a month, only to learn that they no longer existed.

A band of incompetent and dishonest people.
I had to buy a Vivobarefoot shoe, the shoe sold 126 of which 11 for a ridiculous front obligatory as a free gift!, I consult the size chart on their site and how much, after 10 days, I get, the shoe was 2 cm too much great. Check on the manufacturer's website and I realize that the Sportshoes size chart was completely wrong.
I request a replacement with a smaller number and I ship the same day. I write to the customer care asking for the number to be put aside, they answer me after 24 hours to tell me that it is not their policy.
They receive the return and the number I wanted was gone, they force me to ask for a refund.
Very calmly, after a week I reimburse 115, deducting the price of the "free gift".
I call Paypal which, given the serious misconduct, reimburses me immediately.
Meanwhile, the number I requested reappears magically in stock...
I offer to buy it after reimbursement of the return shipment, 15 against me and declaring that I don't want the free gift...
They refuse to write that the free gift was discounted!
What to say? Never again Sportshoes, incorrect and incompetent...

Beware! On the day I made my purchase the site said it would be $1.99 for shipping. I didn't notice until afterwards that they had charged me $7.98 for shipping. I emailed them to ask for the credit and ended up with a series of back and forth emails with them telling me that if there are additional items the cost would be higher. They mentioned that it is on their site but they have yet to prove that to me. What actually is on their site is that for orders up to $50 the shipping is 5.99 and for orders over $50 the cost is 3.99. My order was well over $50 and I was charged $7.98. Nowhere on their site does it mention additional charges for additional items. It is based on the value of the order not the number of items. I'm not even trying to get them to adjust it down to the 1.99 it should have been on that day. I just want them to adjust it to what their site says the cost will be! Their customer service team seems to be tone deaf! I have uploaded actual screen shots of their site saying shipping is $1.99 for orders over $50 on the day of my purchase, as well as the normal shipping policy of 3.99 for over $50.

Ordered a pair of shoes for my race. It's just awesome.! Reasonable price, no scams. Fast delivery. I just love them.!

I tried google, safari and Firefox. Cannot access website at all. No idea how they do business. Not a good experience

Still awaiting a refund from this company after they sent the wrong item. Terrible customer service. I will not be using them again.

I ordered a pair of Vasque Breeze boots from SportsShoes.com, expecting them to match the dark brown tones shown in their product images. What I received was a completely different color - a much lighter gray.

When I contacted customer service about the discrepancy, they refused to provide a prepaid return label, hiding behind their Terms & Conditions about "monitor variations." This was not a minor color shift due to screen settings - it was a clear misrepresentation.

Despite my complaint, they ignored the issue and made me pay for the return myself. I've since seen that other customers have been allowed to return worn trainers months after purchase, so it seems their policies are applied inconsistently or at the discretion of individual staff.

I will not be shopping with SportsShoes.com again and will warn others to be cautious when ordering from them. If accurate product images matter to you, be prepared for disappointment and to pay for their mistakes.