SpiritShopReviews 703

I do not recommend this site! I purchased an order and paid an additional for $35 for overnight shipping. Even with production time I received the item 11 days following my order and they refused to refund my shipping cost. I received no update about my order during this time until it was shipped closer to two weeks later. I have called, used the website to track its status, etc and was not given a response until I asked for a refund for shipping to which they refused.

Nothing is returnable, even if it is not personalized with your own name. The BS "the original is your to keep" that I received in an email is absurd. Of course it's mine to keep because I paid the overpriced amount and you won't take it back. The quality was poor, the material felt cheap, the school logo was so small it can hardly be seen.
Poor customer service if you ask me!
Order from somewhere else. Wish I could give zero stars!

My son has Cerebral Palsy and he made it to high school. I ordered him a t-shirt to celebrate and ordered according to their size chart. It was at least 2 sizes too small. Cheap fabric, thin and flimsy. I contacted customer service and they are a joke. I told them I used their size chart and they told me to measure the shirt and send them the measurements and they would look into it. I don't have time for their crap. I will never order from them again. I am going to report this to the school. DO NOT ORDER FROM THESE THEIVES!

I Purchased from them before and never had a problem until recently. I purchased a shirt from them for $40 and they sent it to me with the lettering below my mid back so my sons name sits below my bra line. The number is even lower setting on my hips and rear end when I told them that this looked inappropriate their response was this is the way they place it? So if this is the way they place it do not do not have any personalization done! Please don't buy from them because it's not the way a shirt should lock the name should sit between the shoulder blades. They are telling me that this is the way they do it find another place and save yourself the money!

So I wish I would have read reviews before placing an order considering a 4th of their reviews were 1 stars & probably wouldn't be that if customers could give a 0! I ordered on Thursday chose 2 day shipping paying $30+ bc our girls are in championship game this morning. On Saturday I get an update that my order has shipped so when I contact customer service the representative could do nothing but tell me they couldn't refund my order at all since I wouldn't have it in time, then she goes on to say that they couldn't refund my shipping method bc it's already shipped. Well when checking UPS still up until yesterday (Monday) it said hadn't arrive at UPS facility. Only a label was created. I ask to speak with a manager and wow was she as bad as her employees if not worse bc she tried covering it up and making them look better bc the processing was much faster than the 5 days(which again on the website says up to 5 days not 5 days exactly) and having friends that own these same types of shops you can have something done in a couple hours from scratch. So I proceed to ask could they refund shipping and just send it normal with the lowest shipping rate since I wouldn't have it for the game today I get the same answer and I send in a picture where UPS states it's not even at their facility still 2.5 days later. I haven't gotten a response! Will never work with these pathetic no good customer representatives and waste of money shop again! My job depends on customer service bc I'm in medical sales with doctors and surgeons all day and if they aren't happy you make it right! And on the shipping side a good company has direct contact and can change shipping rates time method etc. so apparently if they can't do that they are either money hungry or a terrible company that doesn't have that kind of support which clearly shows in their customer reviews! Unless you are willing to throw your money away I wouldn't suggest using these people.

Terrible customer service. Placed order Dec. 6 for one shirt. Called December 19 to check on status. Waited 24 minutes. Finally takes to someone (she was actually nice). However she promised that it was being shipped and I would get by December 22. Got nothing. Called again several times waiting 15-20 minutes to talk to someone. Never got answer. Sent email. Never got answer. Did finally receive shirt December 29. Maybe I can give as gift next Christmas.