• SpiritShop

SpiritShop

Overview

SpiritShop has a rating of 4.01 stars from 357 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritShop most frequently mention high school, and timely manner. SpiritShop ranks 10th among Sportswear sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 84.8%
Positive
189
Neutral
17
Negative
17
60
See all photos

What reviewers want you to know

Positive highlights

  • (Their customer service generously provided a one time replacement.)

Critical highlights

  • I received my order yesterday from the Spirit Shop and am so extremely disappointed!
How would you rate SpiritShop?
Top Positive Review

“Quality at its best”

Christopher N.
3/23/24

Didn't know what to expect but the quality and printing were Awesome, the fit was as I wanted I'm a big guy and like things to be loose fitting, I'm in the process of ordering another long sleeve shirt from you as I'm writing this experience, Loved getting a couple of items with my High Schools name and Mascot on it, been thinking about the good old days when I went to school in North Babylon and where I played Football. Thanks and will recommend your website to everyone I know! πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ€ πŸˆ

Top Critical Review

“Not good-Color block Raglan shirt”

Kristelle C.
2/26/24

Items arrived very quickly. I did have a question and my email was answered quickly...although I had already placed my order which was unfortunate. I was on a time crunch. However we are very dissatisfied with the quality of the color block raglan baseball type shirt. The sleeves are VERY SHORT and oversized, like hanging not tight 3/4 sleeve. I would take it back to the store if it was a store to take it to. Disappointing.

Reviews (357)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (76) spirit shop (24)
Thumbnail of user christophern885
1 review
2 helpful votes
March 23rd, 2024
Verified purchase

Didn't know what to expect but the quality and printing were Awesome, the fit was as I wanted I'm a big guy and like things to be loose fitting, I'm in the process of ordering another long sleeve shirt from you as I'm writing this experience, Loved getting a couple of items with my High Schools name and Mascot on it, been thinking about the good old days when I went to school in North Babylon and where I played Football. Thanks and will recommend your website to everyone I know! πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ€ πŸˆ

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you so much for the glowing review! We're so glad you're pleased and we appreciate your business!

Thumbnail of user aimeeo45
1 review
2 helpful votes
February 8th, 2024
Verified purchase

I absolutely love the product and would hands down give 5 stars but... I orded a backpack, cinch bag, cooler, 1 jacket, 2 hats, 3 sweats shirts and 4 T-shirts. I was sad the name on the sweatshirt was not centered and looks really silly. We spent a LOT of money and I'm sad this happened. Also the sticker on the cinch bag left a bunch of glue behind when peeling it off and now it has a bunch sticky residue on it I can't get off. Otherwise the products are great and they came fast.

Customer service reached out right away and offered to help!

Service
Value
Shipping
Quality
Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you for taking the time to share your experience. We're always happy to help resolve any issues. Thanks for shopping with Spirit Shop!

Thumbnail of user donnas4023
1 review
3 helpful votes
February 14th, 2024
Verified purchase

Nice quality two tone polo shirt and wonderful print job! The high school wouldn't provide a bowling shirt since they were not interested in starting a school team. A kind teacher stepped up to be her sponsor/coach for free, and give her the opportunity to compete as an individual at IHSA regionals bowling tournament. I was happy to find a shirt in the school colors, personalize it and have it arrive within a week, to allow her to compete and have a wonderful experience! Would definitely order from here again.

Products used:
Polo shirt

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you for that lovely review! We're thrilled to hear you were so happy with your order, and we appreciate you sharing your experience!

Thumbnail of user antoniop330
1 review
2 helpful votes
February 8th, 2024
Verified purchase

In preparation for the upcoming baseball season, I ordered a coach's jacket. Unfortunately, there was a minor misspelling in the embroidered name.

I emailed the manager the oversight. The jacket was corrected and returned within 7 days. I truly appreciate the promptness and the quality of the merchandise.

SpiritShop can expect orders from other coaches of Shughart Middle School based at Fort Liberty NC. Thanks a million for the superb customer service!

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you Antonio for taking the time to leave such a wonderful review! We're happy to know your experience was a positive one and we look forward to serving your future spirit wear needs.

Thumbnail of user melissap2014
1 review
2 helpful votes
February 8th, 2024
Verified purchase

Everything that was ordered (shirts and jacket) came out better than expected and showed up at my house faster than expected! I am really impressed with this company and plan on using them again and again! I wish they had National Junior Honor Society designs since I am the advisor at my Middle School, but I can customize some of the Honor Society designs. I love that I can make the designs my own and the prices are great!

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you so much for your wonderful review! We're glad we exceeded your expectations and look forward to serving you again.

Thumbnail of user kristinec243
1 review
0 helpful votes
April 1st, 2024
Verified purchase

Wonderful & easy to use with so many options to choose from. Being able to preview as you go & so many great designs to pick from, I was able to create & customize so many items that are unique to me! Every item was perfect, as ordered and the quality far exceeds the standard at a fraction of the cost! From start to finish, this was a great experience that I highly recommend and will use again in the future!

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you for sharing your experience Kristine! We appreciate your business.

Thumbnail of user brookee130
1 review
0 helpful votes
March 15th, 2024
Verified purchase

They very quickly made my custom product and had it shipped out and the tracking was phenomenal and actually came before expected. However. My hoodie arrived with some hiccups that were very disappointing. For starters the back name was peeling off on the top right corner on the last letter and then second it had a light almost bleach looking stain on the right lower sleeve.

Thumbnail of user paulab1219
1 review
2 helpful votes
February 15th, 2024
Verified purchase

Thank you. Wonderful job. This grandma is so happy that my grandson worked hard, to buy his goodies for his first day of JR. High school.

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you for taking the time to leave a review Paula. We're delighted that you're happy with your purchase!

Thumbnail of user erinb880
1 review
1 helpful vote
February 8th, 2024
Verified purchase

We love our high school gear from Spirit Shop. Our kids go to a small school and often have a local company make our gear and it's never according to size and the screen print is always crooked. Spirit Shop was right on and arrived days before expected during the holidays. I will get all my school gear from here from now on to ensure quality.

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you so much Erin for your review! We're thrilled to hear you're happy with your purchase and we look forward to fulfilling your spirit wear in the future.

Thumbnail of user dyanad6
1 review
3 helpful votes
February 8th, 2024
Verified purchase

My third order and so happy with the entire experience. Ordering was super easy, price was great, shipping was so quick! Will definitely continue to order here!

Service
Value
Shipping
Quality
Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We appreciate your order and happy to hear you're pleased with your experience!

Thumbnail of user pamelar1761
1 review
2 helpful votes
February 8th, 2024
Verified purchase

Ordered a hoodie for my daughter. Was very pleased with prompt delivery of a really nice item. Great quality.

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We're glad you're pleased with your purchase. Thank you for letting us know!

Thumbnail of user christib115
1 review
0 helpful votes
February 21st, 2024
Verified purchase

My order was correct and great but I do not like having to pay shipping. In the past I saved money by picking up my purchase. Why did you remove that option?

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Hi Christi, We appreciate your input. Unfortunately we don't have any retail stores where items may be picked up. All of our products are printed on demand and then shipped from a print fulfillment center.

Thumbnail of user dans2655
1 review
2 helpful votes
February 13th, 2024
Verified purchase

Easy to put together online, ordered two bags and they came exactly as ordered. Kids love them!

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We're delighted to hear you're happy with your order. Thanks for shopping with Spirit Shop.

Thumbnail of user joeyb255
1 review
2 helpful votes
March 8th, 2024
Verified purchase

Fast delivery. Shirt is a good quality product. And the pricing was very fair.
Five thumbs up.

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thank you for sharing your experience. We're glad you're pleased!

Thumbnail of user summerj63
1 review
2 helpful votes
February 13th, 2024
Verified purchase

The jacket and the cap and cup were a gift for my brother to represent his college Livingston College Blue Bears of Salisbury North Carolina πŸ’™. He loved it πŸ’™ πŸ‘

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We're delighted to hear the gifts were a success! Thank you for shopping with Spirit Shop.

Thumbnail of user kathleens2603
1 review
1 helpful vote
February 11th, 2024
Verified purchase

I have ordered two quarter-zip sweatshirts at two different times. The delivery and quality of the items were seamless! This is a great shop to get your school apparel! Would definitely order again!

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We're so happy to hear you're pleased. Thank you for taking the time to leave a review!

Thumbnail of user mh1075
1 review
0 helpful votes
March 5th, 2024
Verified purchase

Ordered 2 Unity basketball sweatshirts with"coach" on back. Arrived exactly as ordered, nice quality material. Estimated time frame was about ten days, I had them in less than a week.

Service
Value
Shipping
Quality
Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We pleased to hear you're happy with your order! Thank you for shopping with Spirit Shop.

Thumbnail of user susanb5304
4 reviews
1 helpful vote
December 14th, 2023

There is no way to contact them except through email. When You ask a question via mail they give you the wrong answer. When they are called out on it they do not reply. I deleted the order and went elsewhere. It was worth paying a few extra dollars to get better customer service! Glad I read all of the bad reviews before i ordered with them. I told them I would be writing this and they did not even care! They are horrible!

Tip for consumers:
DO NOT USE THIS SITE!!

Products used:
NONE

Service
Value
Thumbnail of user 3agsportsmom
1 review
0 helpful votes
November 6th, 2023

I have now ordered from this website 3 times, and there are pros and cons. Lighter colors come out well, but if you're trying to do a darker blue or green (like royal or hunter green), BEWARE. Mine have all been pastel. If you want those colors you'll need to buy the product in that color and do a black or white design to be safe. Other than that the products are ok. Also, if you order a football jersey, the name and number on the back will be down lower than they should be.

Products used:
Sweatshirts, tshirts, hats, and a jersey

Value
Shipping
Quality
Thumbnail of user garyj656
2 reviews
0 helpful votes
February 8th, 2024
Verified purchase

I was looking for a gym bag similar to my old 1976 high school bag. This bag was not the same but defineitly a new and improved version. I am very happy with the quality and printing. I also ordered a printed grocery bag for my old HS friend as a Christmas gift. All arrived as advertised. I will order again if I need another printed product.

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Thankyou Gary for taking the time to leave a review. We're delighted to know you're happy with your purchases!

Thumbnail of user davidb11557
2 reviews
0 helpful votes
February 13th, 2024
Verified purchase

From Ordering What I Liked My 50 Years Since Elmwood Park High School I Graduated Shirt Was Perfect Thanks And On Time

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We're happy that you're pleased with your order. Thank you for shopping with Spirit Shop!

Thumbnail of user pattyd245
2 reviews
0 helpful votes
February 10th, 2024
Verified purchase

I ordered a custom logo sweatshirt for a Christmas present and received it within 1 week. Garment quality was very good and it looks great! Will definitely order from this site again!

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We're so glad you're pleased with your order and we look forward to serving you in the future!

Thumbnail of user celestep111
1 review
0 helpful votes
February 7th, 2024
Verified purchase

Easy to order what I wanted on the T-shirt for my class reunion. Love the material

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We're glad to hear you're pleased with your purchase! Thanks for shopping with Spirit Shop!

Thumbnail of user davep1125
1 review
0 helpful votes
February 8th, 2024
Verified purchase

The product was produced, packaged and delivered as promised on the website. Excellent all around experience.

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

We're glad you're pleased with your purchase. Thank you for shopping with Spirit Shop!

Thumbnail of user randys1334
1 review
0 helpful votes
February 26th, 2024
Verified purchase

All of the items we ordered arrived in a timely manner. They looked decent. Some of the lettering almost looked blurry. On one of the shirts, after the first wash the lettering has started peeling off. Disappointed as I was hoping this would be a good option as our school has a horrible selection of team apparel.

Thumbnail of user kimc2052
Customer S. – SpiritShop Rep

Hi Randy, I see that we replaced your order on February 9. Have a great day!

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From the business

Your School. Your Gear. Your Way. SpiritShop is your one-stop store for custom high school apparel, team and mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear - featuring top brands at unbeatable prices.

Company Representative

Thumbnail of user mickb108
Mick B.
Typically responds within 5 hours

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