Overview
SpiritShop has a rating of 4.2 stars from 536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritShop most frequently mention good quality, high school and timely manner. SpiritShop ranks 8th among Sportswear sites.
Very pleased with the shirts that were ordered. My small complaints are that one of the shirts ran small and the hooded sweatshirt the name is so high up that the hood covers the name. I know 1st world problems. Other than those 2 minor issues very happy.
I purchased 4 items for Christmas and they came on time. The product was as advertised.
However, one of the shirts was too large and I emailed on Monday, 12/30/24 to request an exchange. Due to the holidays, I did not expect an immediate reply.
After no response by Friday, 1/3/24, I sent a follow up email. In this email, I stated that if an exchange was not possible, I would like a refund for the one shirt.
On Sunday, 1/5/24, I sent another follow up email, explaining that I will give honest reviews about their non existent customer service and contact my bank to get the charge reversed.
When you run a business, you should check and reply to your customer emails.
*****update*****
Spirit shop replied with the "we don't take returns because they are custom items" This doesn't have my name on it. It has the school name. My reply to their email:
So, because it's custom printed, I have to guess and hope the size I pick is correct or else I have to suck it up and deal with an incorrect size? And if I choose wrong, I can get a discount on another item? No thanks. I think you just lost a customer who has 4 kids in sports and probably would have used you a lot more and recommended you to other people. Now, I won't use you again and I will recommend others don't use you.
Not the greatest business model.
Hi Randy, We're sorry the product didn't fit. All of our products are blank and are then custom printed on demand based on the design you choose from the many templates we offer. No returns is standard policy within the print-on-demand industry. We can offer a discounted item if you wish to reorder in another size. Please contact our customer service team if you should reconsider.
Myself and other family members ordered t shirts, sweatshirts, jerseys, etc and had them personalized with my Grandsons name and football jersey number. Everyone loves what they ordered and we have been wearing them to the games! He really likes seeing us in them cheering him on. I'll be ordering more items soon including a blanket. Thank you so much!
We're delighted to hear you're pleased with your order! Thank you so much for sharing your experience! We appreciate your business.
Arrived as expected. However, the logo was peeling on the top edge, so I had to tear it so the whole thing wouldn't peel off. I think it's ok now. But wish that was quality inspected before shipping it out. Otherwise, pleased with product.
We're sorry you received a defective item. We're always happy to offer a replacement in the rare event of a print defect as long as a picture is provided. Our customer service team has reached out to you.
Reviewed site selection of tee-shirts available for the chosen graphic, viewed the layout, and placed my order. Just what a customer expects; order ships, easy tracking, and timely arrival. Every part of experience with Spirit Shop was EXCELLENT!
Thank you so much for sharing your positive experience! We appreciate your business!
I ordered two hoody. It arrived earlier than expected. The material are light and cheap. Other than the Custom band logo and name on the back. The name on the back is too high up towards the shoulder area. Just not worth it for $50 per hoody. Will not order again. I should have buy the merch from the school store instead.
I actually had emailed that for the sweatshirt I ordered, I paid extra to have my daughter's last time printed on the back and the picture shows the hood above her last name but that was not how the sweatshirt is. The hood covers the whole name except for a little of the first letter and a little of the last letter. I have never seen printing that high up on a sweatshirt and to have it covered looks terrible. I emailed to see if they could re-print it for me with the name lower but was told that wasn't an option. Not sure how a product could go out the door like that.
Hi Lesli, we're sorry you're not pleased with the print location. The online mockups do show that the top of the backprint starts at the top of the shoulder seam. Unfortunately we don't offer specialized placements for individual orders. Products are printed as shown on the site.
I love my new Jupiter warrior's sweat shirt! It is very well made. Graphics are great! Thank you for shipping it so fast.
We're delighted to hear you love your sweatshirt! Thank you for shopping with Spirit Shop!
I loved my hats they were perfect, my Grandsons are going to love them, Thank you for an awesome job! I will be ordering again in the future!
Lesa Wood
Thank you, Lesa, for the 5-Star review. We're thrilled to know you're happy with your order!
My items came in a reasonable amount of time & was just as described. They look great! And the size was perfect as well. I can't review on the sustainability of the shirts yet because they are new.
We're glad you're pleased with your order! Thank you for shopping with Spirit Shop!
Appreciate the great customer service and correction on a wrong size sent. Fast turn around for my player to be able to have her shirt for the season.
We're always happy to make it right in the rare instance of an error with an order. We appreciate you sharing your experience with us. Thank you for shopping with Spirit Shop!
My order arrived on time but it bounced back and forth between Missouri, Illinois, and Ohio. I ordered an extra large but it fits like a medium to large before washing
USPS delivery may go to regional sort centers that may or may not be in the same state as the final destination. We're sorry the item you ordered didn't fit as anticipated. Please contact customerservice@spiritshop.com if interested in discounted size replacement.
The service was great! My order was made and shipped out within 2 days of placing it. Very happy with the products.
Thank you for the 5-star review Katrina! We're pleased to know you're happy with your order!
I really liked my shirt but I can tell you they don't run true to size. I ordered a size larger hoping it would be a little baggy but it was not. My prayer is that it didn't shrink in the dryer.
Thank you for your review. We carry many brands and sizing may vary by brand. Please contact us at customerservice@spiritshop.com and we can offer a discount on another size.
It was easy to place my order! It arrived on time so we could wear the sweatshirts to the game that Friday.
We're happy to hear you're delighted with your order! Thank you for shopping with Spirit Shop!
I liked the logo that I selected for West Jeff soccer, could have been a little larger though. I don't know who decides on the placement of the logo, but when I wear the sweatshirt, the logo is practically in my armpit, so needless to say I probably won't be wearing it very much - which is very disappointing
I really enjoyed the custom sweater I ordered. The quality was great and I loved the print. Shipping was quick as well. Thank you!
Thank you for sharing your experience with us. We're glad you're pleased!
Very high quality work done in USA, quality products, very quick processing and shipping, extremely satisfied and will return again and again for any future needs...thank you Spirit Shop!
Thank you so much for the 5-star review. We're pleased to know you're happy with your order and look forward to serving you in the future!
The order process was straight forward and adding my name to the shirt was an added bonus. It arrived on time and the tracking method was simple and accurate.
We're delighted to hear you're happy with your purchase and got to wear it your grandson's game! Thank you for taking the time to leave a review.
We like the quality of the product, and the custom design was completed nicely, but the jacket still runs small. We usually buy medium in all of the brands of jackets, but even after going up a size and buying a large it is not as large as it should be- the sleeves are still a bit shorter.
Thank you for your feedback. We offer discounts are size replacements. If interested, please contact customerservice@spiritshop.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to review. Please contact our customer service team at customerservice@spiritshop.com for information on discounted size replacements if interested. Thank you for shopping with Spirit Shop!