SpiritShopReviews 703

Our experience has been terrible with this company. We ordered over 1300 in products and when they arrived we could not believe the sub par quality of the items and the sub par quality of the screen printing. The red color on the logo was pink and/or orange, they were not done correctly, they were horrible. The customer service after the fact was even worse. They refuse to do anything about the mess. Will never order from them again.

All my mom wanted for Christmas was a pair of sweatpants from my college. I wanted to personalize them to say mom, since my school didn't sell them in their store I came to spiritshop. What a horrible decision! I used one of the designs they created and it came and half the words were cut off from the pants! When I contacted them for a refund they refused to give me one because they said I ordered it this way... NO your dumb company designed it this way apparently! 100% would never ever used this scam of a company again for ANYTHING. (also way overpriced for the quality)

I ordered a hoodie for a Christmas present. I received it (to the tune of $47). When I ordered it, I designed it on their website. It appeared to have a dark grey print on a light grey hoodie. When I got the item, you could not see the print as it blended in. I contacted them and they told me (on Dec. 13) that they would redo the item and guaranteed I would have it by Christmas. On 12/19 they emailed me stating it was out of stock and there would be no refund nor would they reprint it. Have tried contacting them via phone and email with no response. SAVE YOUR MONEY... THIS COMPANY IS A FRAUD!

Ordered two items. One was correct. I ordered Clifton, New Jersey and they sent me some place in North Carolina! Now they are only crediting me partial of the wrong item because they say I bought it on sale. I did not. Funniest thing about this company, once you receive your order, they delete it from their system so you can't even go back and look at the prices or item numbers. The 1st guy that messaged me wanted to give me back the entire amount and I was honest and told him that I only wanted to be credited for the item that was wrong. See attached email. But now, they are not honoring it and only want to credit me back $20. Ridiculous!

Product not as described. Cheap patch attached to inside of hat. See Photos.
Company replied
"Based on the photos the hat is not defective. We could replace the hat as a courtesy but I would recommend changing the print color. You selected a dark color text on a dark item, would be the only reason why it's hard to see the text."
I decided not to return it because I would just get another one with "THE PATCH",
Useless junk.
First look at the screenshot of the product I purchased, this screenshot was taken from the spirit shop website, and then compare it to the actual product I received in the other two photos.
I emailed the photo to spiritshop and they replied that the beanie is not defective.

I ordered on Nov 11 at 1:55pm PST so I did not count that day. Customer service told me that the 19th is the 5th business day. Let's see... Nov 12, 13, 14, 15, 18, 19. Looks like 6 to me. Direct quote from customer service email, "You placed your order 11/11/19 at 4:55pm. Meaning, it was after 2pm and the order did not get placed onto a work order production until Tuesday 11/12/19. The 5th business day is the following Tuesday which is 11/19. That's how the 5h business day is the 19th." I work for a manufacturing company and Tuesday to Tuesday is NOT 5 working days. Who knows when I will receive my order but it will be my last.

About two weeks ago I ordered a hoodie for my school and when it came the front of it was printed on extremely crooked and I wanted to exchange it. I've tried emailing the company a total of 4 times and called on 3 separate occasions with no response to anything. This is ridiculous I should not have paid $55 for a hoodie to receive it printed crooked and then never even hear from the company let alone get my money back. I am extremely frustrated and still haven't heard back from them.

Oh my goodness, avoid this company at all costs. I cannot believe this company is still in business. I ordered a t-shirt and check the order a few days later via my email. It said the order was canceled. No update from the company, nothing. A shirt shows up at my door today and is 100% the wrong product. No customization on the back. My option was to send it back at my shipping expense to get a refund. The customer service representative interrupted me at least 12 times, and when I raised my voice to stop her from interrupting me she said I was "harassing her". What? This company is a complete fraud. Please, please, please, whatever you do, stay away from this business. They act as if they're affiliated with a lot of schools. The t-shirt quality is horrific at best.
Bottom line? This company made the mistake, shipped me the wrong product, and gave me the option to ship back at my expense.
Also, when you call their customer service number, it 90% of the time, rings and then goes silent. I read another reviewer say "I literally have never hated a company more". I can relate with this person 100%. AWFUL.