SpiritHalloween

I placed an order 8/24 with shipment supposedly on 9/15. I received half my order and have been waiting over a month for the last costume. I have called twice a week for an update and have gotten "it will be shipped today, tomorrow, it's being expedited." Only to find out they have no costume being shipped and "maybe" it will be shipped the 10/22. Instead of being honest and giving the customers a choice as to cancel and look somewhere else when I first called they string you along with false hope and the supervisor Stacy or Kaycee was NO HELP. She offered me a coupon and $5.00 shipping fee return. REALLY! Now my son has several Halloween parties to attend with no costume. Now I have to scramble for a replacement because the one he wanted is sold out. What was the point of ordering in advance if this was going to happen. Thanks for ruining my sons Halloween SPIRIT!

I Placed an order online beginning of October, their website did not hold my unit number in the system upon ordering. Oct 19th. I responded to survey they sent letting them know I had not received my item. I heard from no one. I called spirits a week later they said they can't help me until items get back to them. Then they will refund my money, items finally arrived back to store mid Nov. They then issued me a refund in the wrong amount, shorting me 76.00. Once again I contacted Spirits and they apologized and said they would mail me the cheque for the difference (I confirmed my correct address again) & they advised me I will have the amount owing by the beginning of December. It is now December 12th and I have still not received my money. Their system is faulty and they are incompetent, I recommend you do not buy anything online from this company or risk much of your time chasing them or losing your money!

I ordered a Halloween costume from this company and have regretted it ever since. I paid for expresss shipping, it still took 24 days to get to me. When I reached out to ask about delays in shipping they notified me it was due to quality control. The costume that arrived was not what was pictured or described. Also, I ordered an Xl, according to their measurements, the pants were appropriately sized for an XL, the top was a small at best. Not to mention the material is cheap and see through, you get better quality for the same price at Party City! I reached out to return the item I ordered and they are refusing to refund my money. Stay as far away from this company as possible!

I visited the store in Bakersfield on Ming in sept 2019 and had the worst experience! The cashier upon checking out said, " I need an ID" and I told her my husband has his ID I left mine in the car we have the same last name can you use his?" She rudely said "no you cant purchase here without an ID" so I said fine I'll go to the car. I ran out to the car and came back in and handed her my ID. She seen I was frustrated on my face because I was but instead of apologizing for the inconvenience she taunted me! She said hope your day gets better, be blessed but very sarcastically and kept getting louder until I was literally out of the store I could still here her yelling! I won't be going there anymore spirit lost my business and respect! I'll either order online on amazon or go to party city! Bad customer service!

We bought two costumes on Oct 25th. There was no dressing room at the store to try it on. We took them home and tried them on to find out they were too small. Took them back 30 minutes later and could not get a refund. It was past Oct 22nd. They offered an exchange up to Oct 28 but there were no larger sizes. There are no signs by the costumes letting you know about the return policy. The staff did not say anything when we paid for it either. I can see not offering a refund overnight, but it was like 30 minutes. There will not be a next time, but if there were I would strip down in the middle of the store and try the costume on.

Took my daughter in looking for a halloween costume and was pleasantly surprised by the great customer service and friendly workers. Ash was welcoming and went above and beyond to help us find what we were looking for.

I wish I would have looked at the reviews before ordering. I paid $16 extra to get costume before Halloween and it is November 1st and it is still not here. Messed my son's Halloween completely up. DO NOT purchase through this company. To make it worse... the day of Halloween they closed their phone lines. Today, November 1st, phone lines to the business still closed down and to make it even worse they disabled their live chat yesterday and still today. Basically, they do not care about customers at all. All this business cares about is making as many sales prior to Halloween as they can and then shut off communications with customers so they do not have to be bothered with us! Ridiculous!

I Bought 4.5 Ft Sitting Scarecrow Animatronics - Decoration item last October. It was great and worked perfectly. I stored it in a bedroom closet for the season and when I took it out this year the voice box no longer worked. For $150 I would expect 1 extra season out of it. I called the store and he said "sorry, if i had a part I'd send it but nothing else we can do" I told him they should replace it and he said "nope, we don't do that". I let him know I will not shop at the store and give the item a bad review and he said "oh well". I can't believe how poor the customer service and recommend you go elsewhere for your Halloween items. Additionally, if you spend $150 on this know you very likely will not get years of use from it.

Bought a ghostbusters toy, it was shipped broken. On my own stupidity I read that only the toy can be shipped back for a full refund but I have to pay the shipping so I did. Once ups tracking said received by warehouse, I again stupidly threw away the tracking. The package was received on 1/3/23 and I called twice since then, last time being on 2/3 who assured me they would have the warehouse look into it and call or email me back by the 2/6. Well it's 2/8, no call and no email. Where is my return money? I'm already out $21 to ship the product back. This is by far the WORST company to buy a product from! BUYERS STAY AWAY!

I order something for store pick up and they are acting dumb and do anything in their power not to help you 3 hour wait on the phone for nothing and their chat service sucks please do not go to this company they are just out to steal money from you

The girl in the pumpkin suit on 10/29 was extremely rude. I asked if there was someone who could help me find a costume - she said there is no one on the floor that she is the ONLY one there and can help me once she is finished with the line. OK fine. I walked away - when she was finished with her line its like she forgot about me - I had to interrupt her texting and ask AGAIN for help. She was continuously on her phone even while checking out customers. How do the only have one person on staff for a store that size at Halloween? Also with being shocked at how rude this girl was I forgot to use my 20% discount and she never asked if I had any so I walked out spending 100.00 and no discount. Thanks Pumpkin Girl

When I didn't receive an email that my order had shipped several days after ordering, I called & requested a call back which I was told it would be 20 minutes. They never called back. Two hours later I called them back, waited on hold for 27 minutes, only to be old, it would be shipped soon. When I still didn't receive notice of shipping a few days later, I sent an email, and got a canned response that my order was processing and would be shipped. I exchanged more emails, all assuring me that my order was processing. Finally after 12 days, I sent an email demanding answers, got a reply that my shipping was being refunded, and my order would be expedited only to get an email an hour later saying, "Sorry, we don't have that item anymore".

I placed an order with shipping that said it would arrive 2 days before I needed it.
I received tracking information, checked it and it was going to arrive 6 days later than I was told. They refuses to cancel the order or refund my money. Their only suggestion was that I miss work and wait for the mail and refuse it, then when they receive it back they would refund me.
The customer service representatives online were rude and I couldn't get anyone on the phone. I will NEVER order from this company again! Beware of this fraudulent company.

My wife and I visited the Spirit Halloween store in South Hills Village Mall. We were browsing the costumes and having a few laughs when we were approached by one of the associates. She asked my wife what costume she was looking for. My wife told her that she wasn't sure but was thinking of dressing up as a gypsy. The woman told my wife that the word gypsy was an ethnic slur. Just then my wife pointed out the necklace being sold which was advertised on the package as a "Gypsy Necklace ". The associate then said that she didn't care and that we were racists. Because of her remarks we decided not to purchase anything and left the store. Thought Halloween was supposed to be fun. Or is that not permitted in the PC gone wild world we live in today. We will not visit Spirit Halloween again.