SpiritHalloween

I ordered last week on 10-17-17. My order as of Saturday was still showing in progress. I talked to an online representative who assured me he was checking with the warehouse and they would email me when they had answers. Today is Tuesday the 24th, and nothing. Now when I put in my order # on their website my order does not come up at all. The money has already been removed from my account, and I have no idea if my costume is coming or not.

I purchased a costume with accessories that came out too about $100, which, by the way, is astronomical for a bodysuit, skirt and a cheap space gun, but I digress.
I ended up having to purchase another costume, and tried to return this one, tags still on (the skirt supposedly lit up, but I didn't even pull the battery tab), in the bag, and unworn, and was told I could only do an exchange. They do have a small sign that was pointed out to me on my second visit, but the first time around it was insanely busy, and the only thing that the cashier mentioned was a Sick Kids donation.
I understand that this type of store only exists for a few weeks each year, which makes it difficult to accept returns, but it's even more difficult to make money when you have no customers, because I can assure you I will not be back.

I literally had to e-mail them four times to find out they had sold my costume (already sold and confirmed to me) to someone else. No apologies, just whoops, here's your money back. My eight year old was pretty upset.

I bought a costume online in September. It didn't fit my son so I promptly returned the costume 5 days after receiving the costume. Per the online return policy I was entitled to my full refund for returning the item on time. Well its almost November and I have yet to see my refund. First they said the refund would show up in 7 to 10 business days. Never showed up. Then they informed me that they were sending me a check out for the inconvenience which still has yet come. I will never see that $40 back and will never give another penny to Spirit Halloween.

The bad attitude of the employee and the manager means that I will never return to this store, the treatment is horrible and the unwillingness to work, first they don't help you with anything and then when it comes time to get paid the person who served me is thin or not I know how to define it as a wig, he insisted to the point of feeling bad for me to donate, on more than 4 occasions he told me that you are not going to donate, I can't believe that you don't donate, after reiterating that I don't donate and charging me, I realize that the item but the tax was $48.14 and I see something else for 0.86 I asked him and he told me that this was roundabout, this insulted me because it is my money and I give it or spend it on whatever I want, I told him that it was disrespectful and he He said that he couldn't give it back to me, already very insulted I told him to give me back all my money and at that moment the manager arrived supporting him but seeing my determination that he would have to return my money so he agreed to return it, the two of them told me not to return the store, of course I will not return but not because they asked for it, I will not return because I don't feel like it, it is sad for a company to have workers like this, it is these workers who lead it to ruin, store located in Mall of The Americas

I ordered 3 costumes back in August 2022, which I never received. I cancelled the order and requested a refund. My total was over $100, they refunded me $26.99. To get the rest, I had to send them a screenshot of my order. They told me the rest of my refund was processed October 1st and it would take 7-14 business days. It is now October 20th, and still no refund. I contacted them again, and now they say I have to send them a screenshot of my order along with screenshots of my bank transactions showing that I haven't received the rest of my refund. Their response was "sometimes things take longer to be refunded." Spirit Halloween's online ordering service, is by far the worst I've ever dealt with.

I ordered two costumes for a 10/30 event and the delivery date stated 10/30 so I paid $40 for a two day delivery (10/28). When it did not arrive by noon on 10/30 I called Cust Service and waited 30 min for a rep. She refunded the $40 but could not track the package and referred me to the USPS. I called USPS ( another 25 min wait) and they said a "pre- mail" form had been sent but the company never delivered the product for delivery. We spent another $50 on costumes two hours before the event.
The costumes arrived on 11/3 and there are no refunds. After 10/23.

On 7/16/17, I put an order in for the 14" evil eye animated spell book. They gave a projected ship date of 8/4/17. I attempted to contact them through the site and they have not even responded back to me. If there was a delay in the shipping for some reason, I would have understood that, but to not even respond to an inquiry on top of a two week plus late order is unexcusable. I will never place an online order with Spirithalloween.com again.

The costumes are way overpriced and are made cheaply. I took a coupon I had received 2 weeks prior and they would not honor it saying it expired. It expired the day after it was given to me. Why would you even give a coupon if it expires in 24 hours. Totally disgusted and will not be back again. Hopefully they never come back.

This is ridiculous that you purchase a product at a store and if it falls apart on the day you wear it you have absolutely no recourse of refunds. I will never buy from this company. Do yourself a favor - purchase from a reliable and dependable company where you have options to return or exchange products. We purchased an Alien Pick Me Up inflatable costume. Within four hours of wearing the air support dropped out - deflating costume. We tried to fix for the time but to no avail. How can you sell a $60.00 costume that has a life expectancy of four hours and again suffer no recourse or resposibility for this product. It is also amazing the company offers NO email or online support. DO NOT SHOP HERE!

I placed an order 8/24 with shipment supposedly on 9/15. I received half my order and have been waiting over a month for the last costume. I have called twice a week for an update and have gotten "it will be shipped today, tomorrow, it's being expedited." Only to find out they have no costume being shipped and "maybe" it will be shipped the 10/22. Instead of being honest and giving the customers a choice as to cancel and look somewhere else when I first called they string you along with false hope and the supervisor Stacy or Kaycee was NO HELP. She offered me a coupon and $5.00 shipping fee return. REALLY! Now my son has several Halloween parties to attend with no costume. Now I have to scramble for a replacement because the one he wanted is sold out. What was the point of ordering in advance if this was going to happen. Thanks for ruining my sons Halloween SPIRIT!