• SpiritHalloween

SpiritHalloween

Overview

SpiritHalloween has a rating of 1.32 stars from 399 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SpiritHalloween most frequently mention customer service, next day, and business days problems. SpiritHalloween ranks 245th among Costumes sites.

  • Service
    118
  • Value
    94
  • Shipping
    78
  • Returns
    77
  • Quality
    83

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 6.9%
Positive
4
Neutral
0
Negative
54
80
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I tried to reach out to their customer service department it became even more frustrating.
  • Spirit Halloween does not care for their employees.
How would you rate SpiritHalloween?
Top Positive Review

“Nice but runs big”

Nikki W.
10/23/23

My husband and I decided to be Chuckie and Tiffany Valentine for Halloween. His overalls were really big they was a large/extra large, but we pinned it up and we made it work overall. Very good quality.

Top Critical Review

“Scam of a company”

Leah T.
11/30/23

Just like another person said in their review, this company has owed us a refund for an entire month. They literally cancelled our order and then said they'd be refunding our credit card. Every time I contact them they say it can take up to 21 business days. It's now been over 21 business days and we just keep getting the runaround. As far as we are concerned this company has stolen money from us. Never order or purchase from them, they are quite literally the worst company I have ever dealt with.

Reviews (399)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (143) spirit halloween (94)
Thumbnail of user leaht192
1 review
0 helpful votes
November 30th, 2023

Just like another person said in their review, this company has owed us a refund for an entire month. They literally cancelled our order and then said they'd be refunding our credit card. Every time I contact them they say it can take up to 21 business days. It's now been over 21 business days and we just keep getting the runaround. As far as we are concerned this company has stolen money from us. Never order or purchase from them, they are quite literally the worst company I have ever dealt with.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user jpayton20091974
1 review
0 helpful votes
December 7th, 2023

Do your shopping in person. Not online. Waiting for my refund since September. It's now the 7th of December. Costumer service is unprofessional. They give me a different story every time i call. They seam like they don't know what they are doing. Even store employees dislike online. Buyer beware. Before i ordered from them i was warned. So now i'll warn everyone.

Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user et286
1 review
2 helpful votes
November 14th, 2023

I will never ever return to another spirit halloween store again! They deserve no stars. I have been waiting for a refund for over a month now. I have called twice and been going back and forth via email trying to retrieve my refund. I was told that it would be taken care but I am still waiting. I have never had this much trouble from any retail store like spirit halloween. They seem to love taking peoples money and not returning it. Worst place ever! What a scam!

Tip for consumers:
Potential customers beware!

Service
Value
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user michelarocks
1 review
0 helpful votes
October 28th, 2023
Verified purchase

When we went to go exchange them / return them they told us there was a no returns or exchanges because it was too close to halloween... We bought another box that has working lights though... Will never buy from this crappy store again. Their stuff is cheaply made and way overpriced. Even Walmart is gold next to them. This store SUCKS!

Tip for consumers:
I will never shop here again and I'm a huge halloween fan. Very disappointing

Products used:
Strings lights

Service
Value
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user charismam8
2 reviews
1 helpful vote
December 11th, 2023

I see other people are having the exact same issue as me. I placed an order near the end of October, and it arrived 11/1/23 completely busted. I contacted customer service a few days later, and I was told I'd be getting a full refund within 21 days. It is now 12/11/23 and I have received nothing. I haven't gotten a reimbursement for the shipping fee, taxes, or the item itself. I've contacted customer service multiple times, and it's always the same response. Here is exactly what they claim: "Thank you for your correspondence. We have processed a full refund for the total amount of your order. You shall receive the shipping and tax refund post, and then the actual amount. Please note that it may take approximately 7-14 business days for the refund to reflect on the original payment method that was used." As I've stated before, I have received absolutely nothing. The only positive I can say is that the base of the item is still intact, so I at least have something to show for my efforts. I will not be ordering from this company online again anytime soon.

Tip for consumers:
The lack of customer service is inexcusable. For a company that makes probably billions every year, you would think they'd care more about their customers.

Products used:
I still have the base of the snow globe. The glass was completely shattered, however.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user michaelt4313
1 review
0 helpful votes
October 29th, 2023

Ok so this is my first AND last time shopping at spirit because of how racist the workers were, how they make their return policy's because I bought something a day after final sales and someone should sue their asses for this, they are making billions every year because they rip people off with poor quality products, cheap robots that break easily, and also everything in general, hope their pyramid scheme falls and burns in hell

Products used:
Poor quality hat

Service
Value
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user jacksonarrial
1 review
0 helpful votes
November 3rd, 2023

If you're looking for a costume don't buy from them go to a Party City store or something. An actually store that sticks around that doesn't come seasonal. The worker there told me that I am able to exchange / refund due to me buying the product after the date they specifically said said refunds stop. Y'all places be so damn money hungry. This was my first and will be my last time purchasing from any of the Spirit Halloween.

Tip for consumers:
Your company is terrible, never again will I buy from you.

Products used:
Costume

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user dominiquel125
1 review
1 helpful vote
November 20th, 2023

There refund policy is absurd I waited for weeks for costumes i never got plus waiting a whole month for a refund why is that they need to change there policy and do better job at customer service when u call and ask question the lady I spoke to name Emily was rude and the guy I spoke to act like they didn't know what to tell me and kept giving me the run around the prices are outrageous but it horribly wrong when u do purchase from them and you can't even get what you purchase and still suffer because u waiting a whole month for a refund

Tip for consumers:
They need to be investigated by the BBB

Products used:
Costumes for my children

Service
Shipping
Returns
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user joses1387
1 review
0 helpful votes
November 7th, 2023

I bought my grandson a Marshmallow light up mask. There were 2 left. I took one up to the clerk and was told it was 25% off because it was missing the remote. So I went and grabbed the other one and paid full price. Got home and opened up the box. No remote inside. Called the 800 number on my receipt. Told to take a picture of my receipt and email it to them. 2 days later I received a response. Sorry, the clerk was misinformed. Never heard nothing back. I should have taken the other one and saved 25%. Bunch of BS

Service
Value
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user bobbien38
1 review
0 helpful votes
October 31st, 2023

Spirit Halloween sucks I bought a costume and tried to return not even 24 hours later and they tell me I can't return it cause it's after the 23rd or 26th that the cashier should of told me all sales are final they never told me that all they care about it getting your money like you wanna donate to this and that and do you want to round up to the next dollar but never said all sales are final never will I ever go back again and I will tell everyone not to go there do better spirit Halloween

Tip for consumers:
Spirit Halloween sucks

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user susanh4380
1 review
0 helpful votes
October 25th, 2023

I placed my order and paid for it on 9/25/23. I have emailed them 4 times, they responded 2 times with the same thing, your order has shipped. I tracked the order and it is in Chinese so I can't read most of it, some of it is in English and tells me where the order is and the date, it says it's in my town and has been since the 18th but I have not received it. I emailed and told them to refund my money but they have not emailed me back.

Products used:
Have not received my product

Service
Shipping
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user nickilwilliams1980
1 review
1 helpful vote
October 23rd, 2023
Verified purchase

My husband and I decided to be Chuckie and Tiffany Valentine for Halloween. His overalls were really big they was a large/extra large, but we pinned it up and we made it work overall. Very good quality.

Products used:
Chucky delux custom

Service
Value
Shipping
Quality
Thumbnail of user theladyofthefountain
1 review
1 helpful vote
October 29th, 2023
Verified purchase

They ruined my son's Halloween! He was super excited to be a blow up dinosaur this year so we bought it earlier this month. Boys can be rough on things so I didn't let him touch it until our town had trick or treating yesterday. He wore the costume for 45 minutes and the fan started malfunctioning and broke. I had to run him home for a costume change and by the time we got back it was over. We were upset so I called hoping they would at the very least give me a costume that worked but they don't stand behind the garbage that they put out. Although I'm out almost $60 I learned a valuable lesson and I will never purchase anything from that store again. I'm sure Walmart would have made things right so from now on it will be places like that that get my money and I suggest you do the same.

Tip for consumers:
Look into the return policy before wasting your money

Products used:
Blowup dinosaur

Service
Value
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user joes3098
1 review
0 helpful votes
November 7th, 2023

I had my name on the list for objects they had on this display. My name was towards the top the list nobody else was in front of me to get a item gargoyle. I was told by management I would get one and they would call me. They never called me and I never got one. I called them and complained and they said they would get hold of me and they never did.
Liars, deceitful people, overprice products. I'll NEVER shop there again!

Service
Value
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user ginam1017
1 review
0 helpful votes
January 9th, 2024

I purchased a costume early October 2023 and Spirit Halloween sent me a Xlarge when I ordered a medium. I immediately returned the costume. I had to pay the return shipping cost even though it was their fault for sending me the wrong size. After 3 weeks no refund received. I called customer service, and they told me I would receive the refund within 21 days. After 21 days I still hadn't received the refund. I contacted them again and I was informed there was an issue processing the refund and they would have to do it manually and it would take another 21 days. Again, no refund after 21 days. I called again end of December and I was told that the manual refund submission did not go through, and they would expediate the refund via a check. It's now Jan. 9 and I still haven't receive a check. I called again and was informed that their finance department has not yet issued the check. It's like they are hoping we will give up trying to get our refund so that they can keep our money. I have never experienced anything like with any other store. I will never purchase from this store again. Buyers beware!

Service
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user julier1613
1 review
0 helpful votes
October 27th, 2023

I ordered $60 worth of stuff from this company six weeks later nothing I sent them multiple emails nothing in return. This company is a scam going through my credit card to try and get my money back.

Thumbnail of user alessandral20
1 review
0 helpful votes
October 30th, 2023

What a bunch of crap. I payed and extra shipping fee to have it sent over night (I ordered on 10/25) and it STILL hasn't came! WHAT a waste paying an additional price for overnight shipping if it doesn't even arrive during normal shipping business days. What a rip off. Definitely not shipping here again.

Tip for consumers:
Do not pay for overnight shipping it will not arrive!!!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user joelneice
1 review
1 helpful vote
October 29th, 2023

I specifically asked the cashier if item was returnable and was told that item can be returned for cash back up until 10/23 but after the 23rd only exchange or store credit.
She didn't tell me that after the 26th neither exchange nor credit would be available. No signage by the register, only small print on the receipt which I didn't look at since cashier told me herself "her version" of the return policy.

Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user sushmar10
1 review
0 helpful votes
October 18th, 2023
Verified purchase

Called multiple times waited more than 30 mins no response its been 9 days.no update from them regarding my order.
Tried multiple ways to reach them but there is no way we can connect with them.
Email call FB messenger all no response

Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user myshell131728
1 review
1 helpful vote
October 5th, 2023

I would give ZERO stars.

BEWARE online orders! Ordered a costume for my son, came in a crappy bag and was broke, ordered a size medium and they sent an Exta-large. Online it states you can exchange in store. Went to the store to exchange it, and there is a current price difference between online and instore. I was told I could exchange in store but only if I paid the difference. WHAT A SCAM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user ginav181
1 review
0 helpful votes
October 18th, 2023

Spirit Halloween used to put out great merchandise, but these days it's turned into nothing more than crap. I purchase from them a lot, but that will stop from here on out. I own over 150 animatronics. More than 75 came from spirit. 5 items that I bought last year and used in halloween night only no longer work. And they say they are out of replacement parts. 3 of the items I ordered this year have quit working. One was delivered broken. Save yourself some despair and order from companies that care about their customers and the products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user lyndseyc24
1 review
0 helpful votes
October 17th, 2023

Placed an order online called with a few hours to cancel said order due to having the item at the store with free shipping instead of the 50 bucks they were charging was told my order was canceled instead they still shipped it can only return in store till the 23rd oh but wait it won't be here in time imagine that so I have to pay to ship it back and will not be refunded for any of the shipping payed either way so I am out well over 100 dollars either way I will never ever ever recommend there website ever

Tip for consumers:
No cancelation of any orders even if they say they do inaccurate website description

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user jinelleadams001
1 review
0 helpful votes
October 27th, 2023

I strongly advise against shopping at this store!I recently purchased a 6ft Zombie Fog Animatronic from this store, and the experience has been nothing short of disappointing. Upon receiving the product, I discovered that a crucial part was missing. Despite my numerous attempts to contact the store and address the issue, they have failed to take any corrective action. The lack of response and unwillingness to facilitate a return process reflects poorly on their customer service. At this point, I'm left with a defective product and a sense of frustration. I strongly advise others to steer clear of this store and explore alternative options for their purchases.

Tip for consumers:
Bad and I recommend to close this store!

Products used:
6 fog zombie animatronics

Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user corinnec95
1 review
0 helpful votes
October 24th, 2023
Verified purchase

I ordered a costume for my daughter, and it was supposedly delivered by Fed Ex. I never received the package, so I called Spirit Halloween's customer service #. The first rep told me that I would have to file a police report for a stolen package before I could get a refund. I called again hoping to talk to someone with more sense. The second person said they could send a replacement. I told him the costume was no longer in stock in my daughter's size and that I wanted a refund. For the second time, he said he would have a replacement sent. I told him he wasn't listening to me and he hung up on me. Save your money and stick to Amazon! If I could give them 0 stars I would. What a way to ruin someone's Halloween.

Tip for consumers:
Stay far away from this company

Products used:
None, because I never received what I ordered

Service
Shipping
Returns
Thumbnail of user darrenh86
Spirit H. – SpiritHalloween Rep

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

Thumbnail of user a4542589
1 review
0 helpful votes
October 7th, 2023

I've been going to Spirit Halloween ever since 2012, the employees there are kind and helpful, the employee at my local Spirt Halloween helped me find one of of my costumes. The only thing that let me down in the last few years were the prices if the animactronics. For example, Shorty that was in 2021, was $230. Now Slim that is in 2023 is $400. Over all, I absolutely adore this halloween store

Products used:
Over the past years of me and my dad going to spirit, I only remember us buying Rosemary zombie girl, dead humor, jumping spider, Shorty, wacky the cotton candy gun, tge popcorn gun, slim sidestepper, Shorty costume, shorty's club, the lunchbox

Service
Value
Shipping
Returns
Quality

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Get the best deals on 2017 Halloween costumes and animatronics that you? ۪ll only find here. Find exclusive Hocus Pocus costumes, sexy costumes and more!

Company Representative

Thumbnail of user darrenh86
Spirit H.
Typically responds within 10 days

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399 reviews
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