SpiritHalloween

I will never order anything from Spirit again! They take way too long to ship and their shipping tracker is not accurate. I ordered costumes on Oct 10 and they didnt come until October 30! We missed some of the Halloween events because of their disorganization. I then rush ordered costumes for 2day shipping and only 1 costume came within 2 days! Spirit was the only vendor who had the costumes in the sizes we needed, so I was forced to order the backup costumes from them.
Their customer service reps are rude and don't help at all. They will admit they made an error, but do nothing to compensate for it. Plus their costumes are overpriced! Stay away!

I ordered a costume on 10/22. I paid for expedited shipping to be delivered by 10/26. It did not arrive until 10/30,4 days after it was supposed to for expedited shipping. I also can't return it because the return window was closed before it even arrived. Customer service was terrible. No refund, as their return window has already closed. BEFORE my order was even shipped out. Amazing.

For as long as i can remember, spirit Halloween was one of the best places to be as a teenager out of high school on a weekend with your friends. Now that I am an adult I see things differently. The products they sell even the most expensive will last maybe 2 years tops! So if I spent 500 on a animatronic its trash in 2 years. Not only is this a environmental disaster its a money scheme. Sprit Halloween does this on purpose, it is their financial expectation and built into their business model. Spirit Halloween, it does not have to be this way! You and your executives and L1's can change this and make it great again!

Just like another person said in their review, this company has owed us a refund for an entire month. They literally cancelled our order and then said they'd be refunding our credit card. Every time I contact them they say it can take up to 21 business days. It's now been over 21 business days and we just keep getting the runaround. As far as we are concerned this company has stolen money from us. Never order or purchase from them, they are quite literally the worst company I have ever dealt with.

If you're looking for a costume don't buy from them go to a Party City store or something. An actually store that sticks around that doesn't come seasonal. The worker there told me that I am able to exchange / refund due to me buying the product after the date they specifically said said refunds stop. Y'all places be so damn money hungry. This was my first and will be my last time purchasing from any of the Spirit Halloween.

Bought an inflatable dinosaur from Stoney creek location. My grandson put it on for his school party on Halloween day the fan stopped working within 15 minutes I took it off of him and went to store. Clerks there were not professional or helpful the manager tried a couple of crap fans from the back none worked. Their return or exchange program is a complete joke. I bought a cheaper inflatable took the fan out of it and put it in my original costume. At the end of it I'm out another 65 dollars and will never buy the crap in this store again. Stop getting your clerks from the nearest methadone clinic

I will never ever return to another spirit halloween store again! They deserve no stars. I have been waiting for a refund for over a month now. I have called twice and been going back and forth via email trying to retrieve my refund. I was told that it would be taken care but I am still waiting. I have never had this much trouble from any retail store like spirit halloween. They seem to love taking peoples money and not returning it. Worst place ever! What a scam!

I bought my grandson a Marshmallow light up mask. There were 2 left. I took one up to the clerk and was told it was 25% off because it was missing the remote. So I went and grabbed the other one and paid full price. Got home and opened up the box. No remote inside. Called the 800 number on my receipt. Told to take a picture of my receipt and email it to them. 2 days later I received a response. Sorry, the clerk was misinformed. Never heard nothing back. I should have taken the other one and saved 25%. Bunch of BS

Spirit Halloween. BIGGEST SCAM EVER!

My son wanted a Deadpool costume for Halloween. I ordered it online in Canada and a couple of weeks later I still hadn't received it and so I checked the tracking. For some reason it was returned to shipper before it even made it halfway to me. Was in contact with a customer service representative who immediately gave me a full refund. Went to reorder it online because my son desperately wants this costume only to see it was no longer available in the size I wanted and no guarantees if it would be restocked.

I have a friend in Pennsylvania and she agreed to pick one up for me at a store there. I ordered an online pick up for that store and she mailed it to me. Just got the costume and it's defective. One of the eyes is sewn on upside down and is unusable.

Contacted a customer service rep and was told they'd send me a replacement mask. They later emailed me on October 18th to tell me they couldn't find one to send me and I had two options. Keep the costume with an unusable mask and get a 25% refund. Or return it and my son still has no costume. I couldn't get a refund on the $50+ it cost for my friend to ship it to me in Canada. AND I can't get a replacement costume for my son because there's not enough time. Then on the same day October 18th, they emailed and said returns ended on October 18th. 🙄🙄🙄🙄 But I could exchange it at my nearest Spirit Halloween store until October 24th. My nearest store is a three day drive away. I'm beyond upset with the crappy service of this company and will NEVER do business with them again, and I will discourage others as well. They basically said to me we have your money, too bad for you.

My son ended up going trick or treating with a maskless deadpool costume. It was terrible.

Do your shopping in person. Not online. Waiting for my refund since September. It's now the 7th of December. Costumer service is unprofessional. They give me a different story every time i call. They seam like they don't know what they are doing. Even store employees dislike online. Buyer beware. Before i ordered from them i was warned. So now i'll warn everyone.

I only gave 1 star because I have to give them something in order to leave a review. I ordered on October 26 and paid for overnight shipping and it said I would receive my package by October 30. I needed it by the 31st so that would have been perfect. But it didn't come when it was supposed to. I didn't get it until November 3. I am very unhappy and dissatisfied with the whole experience. I want to return everything and I want a refund and a refund for shipping as well. I tried calling and it says my wait time is between 10 to 16 hours that's unheard of. Now it's saying I can't even return it for a refund. This place is a scam! I have the package unopened and I want to return everything and i want my hard earn money back! I would NOT recommend and I will NEVER order from here again! Worst place ever and worst experience ever.

There refund policy is absurd I waited for weeks for costumes i never got plus waiting a whole month for a refund why is that they need to change there policy and do better job at customer service when u call and ask question the lady I spoke to name Emily was rude and the guy I spoke to act like they didn't know what to tell me and kept giving me the run around the prices are outrageous but it horribly wrong when u do purchase from them and you can't even get what you purchase and still suffer because u waiting a whole month for a refund

I had my name on the list for objects they had on this display. My name was towards the top the list nobody else was in front of me to get a item gargoyle. I was told by management I would get one and they would call me. They never called me and I never got one. I called them and complained and they said they would get hold of me and they never did.
Liars, deceitful people, overprice products. I'll NEVER shop there again!

No stars! Purchased a costume where packaging stated girl child small and when opened after purchasing it was a male adult xl. Store would not exchange or refund. Be sure to check your contents. $80 out the window in hard times as it is. Was my first and last visit to Spirit Halloween

We usually shop here yearly. I purchased an item two days ago. I just tried to exchange with receipt at the Birmingham Pinnacle location and was told that there were no returns on tights. First of all, the package is still sealed and obviously never even opened. No one told me anything about no returns for tights when i purchased these or I would've not bought. And let me add, this was after i was ignored by two employees while the one cashier working was helping someone. Won't be back to Spirit Halloween again.

When we went to go exchange them / return them they told us there was a no returns or exchanges because it was too close to halloween... We bought another box that has working lights though... Will never buy from this crappy store again. Their stuff is cheaply made and way overpriced. Even Walmart is gold next to them. This store SUCKS!

I see other people are having the exact same issue as me. I placed an order near the end of October, and it arrived 11/1/23 completely busted. I contacted customer service a few days later, and I was told I'd be getting a full refund within 21 days. It is now 12/11/23 and I have received nothing. I haven't gotten a reimbursement for the shipping fee, taxes, or the item itself. I've contacted customer service multiple times, and it's always the same response. Here is exactly what they claim: "Thank you for your correspondence. We have processed a full refund for the total amount of your order. You shall receive the shipping and tax refund post, and then the actual amount. Please note that it may take approximately 7-14 business days for the refund to reflect on the original payment method that was used." As I've stated before, I have received absolutely nothing. The only positive I can say is that the base of the item is still intact, so I at least have something to show for my efforts. I will not be ordering from this company online again anytime soon.

They ruined my son's Halloween! He was super excited to be a blow up dinosaur this year so we bought it earlier this month. Boys can be rough on things so I didn't let him touch it until our town had trick or treating yesterday. He wore the costume for 45 minutes and the fan started malfunctioning and broke. I had to run him home for a costume change and by the time we got back it was over. We were upset so I called hoping they would at the very least give me a costume that worked but they don't stand behind the garbage that they put out. Although I'm out almost $60 I learned a valuable lesson and I will never purchase anything from that store again. I'm sure Walmart would have made things right so from now on it will be places like that that get my money and I suggest you do the same.

Came in looking for a eye mask with 2 children. Obviously have a diaper bag because again, two children- ages 2 and 4. After the so called manager already acknowledged and spoke directly to us at the front door when we walked in, he decided to tell us we could not have the bag in the store. This happened 20 minutes after walking around. Basically accusing us of stealing. If it was a policy to start with, it should have been acknowledged IMMEDIATELY. Worst manager I've ever met. I'd rate it a zero if I could.

Update: USPS ended up delivering package just in time. So it took much longer to get and I never did get anyone on phone. But I did get what I ordered and it was great quality. Ordered on 12 Oct and paid extra for expedited shipping. Got the tracking number that day. USPS only tracked it for one day then it went into black hole. Can't get a USPS human on the phone to find the order, and same for Spirit Halloween. Been on hold for 30 minutes. Sent them email and no response. Costume is needed for a wedding so I'm pretty anxious and upset. People in wedding who ordered from other vendors at same time already have their costumes.