Spencer's

If I could rate this 0 stars I absolutely would. I've been trying to buy some pjs from their website for a couple weeks now and I can't without it getting cancelled. I don't know what the shipment team is doing but obviously they're not doing their jobs. I've tried ordering from them 3 times and 2 out of the 3 have been cancelled. The 3rd order hasn't shipped yet so thats probably gonna get cancelled too. Oh also they lie about giving you a refund on your card and on your gift card. I still am waiting on a refund and who knows, maybe this is a lawsuit waiting to happen🤷‍. Get your stuff together Spencers.

I spent days looking for a pride flag for my kid, I finally found one on Spencer's site and some bracelets. I did my order and a few days later they canceled my order. It's a few days before Christmas and they canceled with no reason! I will never order from here again

I ordered the pink and black playboy pillow for Christmas gift. After over a week, they canceled saying it's out of stock. When they showed it back on stock, I ordered the second time. After 1 week, they canceled again, however, the item is still showing in stock. They also have the funds on my card on hold. Customer Service is useless! They will leave it showing on stock even after I called, then they will cancel the order again. They said, it will take 3 business days to remove the hold in my account. They did this 2X! I would NEVER buy from this store again. Very disappointing! Review deserves a zero!

I ordered 4 shirts online on October 11th and I have yet to get them nor any updates. This is getting ridiculous this was suppose to be my boyfriend's birthday. I finally got an email for a refund from customer service. I really needed these shirts and it sucks I didn't get them.

I ordered 4 septum rings on the 24th, 1 that I needed, 1 that I wanted, and the other two I just got because it was buy two, get two (I also used my rewards for a free body jewelry). I ordered online to pick up in the store, after 24 hours, I got no email stating the order was ready so I decided to call. The lady on the phone told me there was a glitch on their end and they would have to cancel my entire transaction and I would need to make a new order (mind you, they never sent anything saying the order didn't go through). I asked if I would get my rewards back and she told me that would be within 24 hours. I call the next day (still no points) and they told me they'd be back in 3-5 business days (and of course I wouldn't get my money back for 5-7). So, as I check each day…it is the 29th…wanting to purchase the pieces I need/wanted…they are no longer in stock. This is BS. I'm sure I'll need to call them again for not getting my rewards or money back. BUYERS BEWARE!

Literally, every other online retailer is exponentially faster. I've ordered hand made jewelry to my exact specifications with fine engraving and it was shipped out faster than this joke of a company. You can never find the size you require in the store and ordering it simply amounts to them taking your money. Order from Amazon, EBay, Stay, Mercari so as to avoid the inevitable headache.

Do not believe the reviews here about good customer service. It's exhausting to have to continue following up with Spencer's to have them remedy a mistake on their end. I've had to call the Guest Services line multiple times to first find out that an item I ordered online was cancelled. The tracking information originally sent to me was incorrectly labeled USPS when it was actually Roadie… when I checked Roadie and called back the Spencer's rep indicated my order was cancelled. Now they can't even correctly refund me the full cost of the item. They've sent two refunds both of which do not total what I paid and I've had to follow up again. Don't waste your time and shop elsewhere. And good luck if you have to "privately call their Guests Services line" as they've responded to some reviews here. I still have not received a full refund for this item that will never arrive. Only putting a star here because 0 stars is not an option. Thieves.

DO NOT order anything fragile from the online store. I ordered a glass cup and it arrived completely shattered. It was sent in a plastic bag with nothing to protect the glass. No bubble wrap or anything. No wonder it broke.

They'll charge you for orders after getting this error. No confirmation email sent and I even made an order through my account. The order does not show up to my account at all either despite being a member. Had to file a chargeback with my credit card for fraud. Don't use this company.

Me and my 19 year old daughter were shopping there yesterday and we saw the most inappropriate stuff ever really a boob cup and shirts with cuss words what the hell is wrong with this store never shopping here again if I could give this store a zero I would it's horrible.

Was purchasing shirts today with a coworker for Pride at the Kitsap Mall location. Cashier behind the register asks me repeatedly about why I don't intend to shop in the future after I decline joining the rewards program, and hounds me, accusatorially asking me if I know what the ACLU is and implying I'm homophobic. I'm literally trans and was buying Pride items with my friend. Now FOR SURE will never be shopping there again. 0/5 if possible.

I ordered a Christmas sweater from Spencer gifts on Oct 15th, said item was in stock, would ship within 24 hours. I Paid for fast ship to get in 2-3 days. 12 days later says it still has not even shipped. If you call, the wait time says 2.5 to 3.5 hours wait time, if you leave your # they never call back. I'm trying to cancel to get $ back, but thats next to impossible. HORRIBLE CUSTOMER SERVICE!

I order a snoopy xmas sweater size M, which cost 44.99+19.74 for faster shipping. Took 6 days, to top it off I receive a shirt XLshirt of some guy Juice Wrid. I am very dissapointed. This was my 1st time ordering and it will be my last.

I tried to cancel an order immediately after i placed it and they told me that isn't allowed. Then when i wanted to return it, they didn't accept it. I understand if the jewelry is opened but it was closed because as soon as they handed me the order i said i wanted to return it.

Today at the Lakeline Mall, I walked into Spencer's immediately I had two workers giving me nasty looks. I asked the an African-American older woman. If there is any fleshlights, she starts to yell at me, causing a big scene in the back of the store. I hope this woman found and disciplined.

Paid for express shipping on a few T-shirts for a concert. 7 days later and still no package in the mail. Delivery is 2 days late which is no big deal, so I called customer support to see if they can refund me the amount I paid for shipping. Explained that I had gone into a Spencer's to buy another set of T-shirts (since the package still hasn't arrived) & that I'd be returning the shipping order when it came in. They were only able to refund a partial of the shipping cost instead of the full amount. When I asked the rep a few questions as to why, she went silent and hung up the call.
Tried calling back again and was on hold for 25 minutes before disconnecting. Not satisfied with the customer service.

Shipping almost got messed up at first but it still arrived within 4 days of ordering instead of 2 days so I can't complain. I used basic shipping. It seemed like the shipping and taxes tacked a lot onto the item but, if I remember correctly, last time I bought the white one in the store and I ended up paying less per item online (even with shipping and taxes included) as the online order comes with two instead of one. All in all, I'm very satisfied with my order and I'll be back to buy another after these wear out.

After purchasing $60 worth of gag gifts three weeks later I find that the package may arrive by horse cart from Indiana some time within the next few months. Refunds are almost impossible to receive. Customer Service doesn't care, as I'm the stupid one for ordering from them.

They do not pay you back for return shipping nor shipping spent on the original order. They will sucker you out of $20 (or whatever your shipping costs)if you do not like your purchase. I got my items falling apart and poor quality. Literally falling apart. But I still don't get everything refunded. I even went to a physical location first because there was a store near me, and I was refused because I had paid with Paypal and their system cannot process that despite accepting that form of payment. They take online returns in store... but cannot process what they accept. Okay. Go home and email them---ask for a return label and of freaking COURSE they don't provide that customer service. So now I have to pay to return. Really messed up. I will never shop at this cheap a** quality for BS prices store ever again. I suggest you avoid them too.