Spencer's Questions & Answers

Hi and thank you for your interest in online shopping. If you have any questions or need assistance placing an online order I suggest visiting our live chat platform located at the top of our web page and or by phone at 1-800-762-0419 and one of our top notch representatives will be more than happy to assist you with placing your order. We look forward to hearing back from you and your shopping experience with Spencer's!

Thank you for bringing this experience to our attention! You can contact us at guestservices@spencersonline.com or 1-800-762-0419 for further assistance.

Thanks for reaching out! We only accept returns within 30 days of purchase.

Hi Emma, please reach out to our guest service email at guestservices@spencersonline.com with your order number(if not received, please provide your email and phone number), first and last name, shipping address so that we are able to assist you further with your request. We look forward to hearing back from you and assisting with locating your order.

Good Morning Pari, Thank you for reaching out. After an order is cancelled through our system, it can take from 24-72 business hours for the funds to reflect back to your bank account. If you have any additional questions and would like to speak to a live Representatives we are available between 11am-7:30pm EST. At 1-800-762-0419 opt 2. We are here to assist you and look forward to hearing back from you.

Thank you for your interest in Spencer's! We believe your order is totally your business and your business only! Because we respect your right to privacy, all of our orders are shipped in plain/discreet brown packaging with the invoice for the purchase packed inside with the order. The only thing placed on the outside of the packaging is the shipping label. If we can be of further assistance, please feel free to ask!

Although we do not offer international shipping below is a link to Shipito in which several of our guests have used this service to ship international and have been satisfied with the results: https://www.shipito.com/en/ If you shall have any additional questions, please do not hesitate to ask.

Thank you for your interest in Spencers Online! Although we do not offer international shipping below is a link to Shipito in which several of our guests have used this service to ship international and have been satisfied with the results: https://www.shipito.com/en/ If you shall have any additional questions, please do not hesitate to ask.

For in store Returns: We will gladly accept products for return within 30 days of purchase that are unworn, in new condition and in their original sealed packaging. Please be advised... WE DO NOT ACCEPT CASH REFUNDS. A Spencer's gift card will be issued for returns of merchandise purchased with cash and gift cards. For purchases made with a credit card or a debit card bearing a Visa/MC logo a credit will be issued to the card used for the original purchase. Spencer's does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise. For online returns: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items. Please note: We cannot refund the shipping charges. Spencer's does not accept returns on intimate products, body jewelry, custom products, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.