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I placed an order 5 days ago, and my package still has not been shipped from the "warehouse". I looked into getting a refund, since I ordered my package as a Christmas gift, and it most likely won't be on time; however I was told I was not allowed to cancel my order, nor get a refund. I'm frustrated and I just want my package or a refund.
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Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.