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Literally, every other online retailer is exponentially faster. I've ordered hand made jewelry to my exact specifications with fine engraving and it was shipped out faster than this joke of a company. You can never find the size you require in the store and ordering it simply amounts to them taking your money. Order from Amazon, EBay, Stay, Mercari so as to avoid the inevitable headache.
Tip for consumers:
Knowing they place no value on customer satisfaction.
Products used:
I've not used any because the horrid little merchant has yet to even ship my purchase.
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Good evening, we are sorry to hear about your recent experience. Your feedback is important as we are always striving to improve our guest experience. We appreciate you bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.