I tried to cancel an order immediately after i placed it and they told me that isn't allowed. Then when i wanted to return it, they didn't accept it. I understand if the jewelry is opened but it was closed because as soon as they handed me the order i said i wanted to return it.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.