Was purchasing shirts today with a coworker for Pride at the Kitsap Mall location. Cashier behind the register asks me repeatedly about why I don't intend to shop in the future after I decline joining the rewards program, and hounds me, accusatorially asking me if I know what the ACLU is and implying I'm homophobic. I'm literally trans and was buying Pride items with my friend. Now FOR SURE will never be shopping there again. 0/5 if possible.
I just spent hundreds of dollars order in merchandise they asked you if you want overnight shipping for 1999 you pay for it three days later you're reaching out to customer service to ask where your order is and no one‘s even answering the phone the message says that they have a power outage you sent multiple emails and no response how professional!
Ordered 4 items online. They were all shipped separately and by priority mail, which I did not ask for. Due to this it was sent 4 separate times through fedex and I have incurred the same fees for delivery/custom fees as I did for the items.
Save your money and buy products made in your home country; this company is a joke. Contacted customer service and they are of no help. I hope all Canadians read this review and make the correct choice before ordering.
Paid for priority shipping, did not get sent priority, then they blame it on the post office. 2 separate customer "service" reps hung on me without resolution, and I did not even swear at them. So overall terrible, but they are good at taking your money.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Placed an order on 10/11/22. The shipping doesn't update. Still waiting 10 days later. Do not order online for anything u may need sometime soon. Should have just drove the 120 miles to the nearest Spencer's to get what I needed. Will never order online again.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I ordered something online that wasn't physically in the store by me. It took a while to get to me and was a bit pricey thanks to shipping, but I didn't have any problems.
Try and do your shopping in store instead of online. They do have some nifty stuff, my favorite incense burner came from Spencer's.
Consider this place Hot Topic, once Hot Topic graduated high school and went to college because it had no other prospects.
2 weeks after my order I'd heard nothing. Phone # was not accepting calls, "live" chat was not accepting messages, email went unanswered. Finally I messaged via Facebook & someone replied very promptly. Said they were having some system overhaul or something. When I told them I needed the item for my son's bday party, they very kindly offered to expedite shipping, and the item arrived on exactly the day I told them I needed it by. And it was awesome.
Shipping almost got messed up at first but it still arrived within 4 days of ordering instead of 2 days so I can't complain. I used basic shipping. It seemed like the shipping and taxes tacked a lot onto the item but, if I remember correctly, last time I bought the white one in the store and I ended up paying less per item online (even with shipping and taxes included) as the online order comes with two instead of one. All in all, I'm very satisfied with my order and I'll be back to buy another after these wear out.
It's been 5 times already where I go into one of the stores and purchase a set of stud earrings. Now this are the ones that look big but still have the regular needle. The minute I'll put them on one half will snap into pieces or the screw needle won't even screw on so if I leave it on eventually it falls off. Honestly don't recommend buying some of their earrings.
Thank you for leaving us a review Juan. We are sorry to hear about your experience with your jewelry. We stand behind our products and guarantee all body jewelry is free from defects for life. If your item chips, the color fades, or if a stone falls out, we will replace it. If the item is no longer available, we will replace it with an equally-valued piece of jewelry of your choice. It is my goal to restore your confidence in our company and ensure you are assisted. We have sent you a private email for additional information so that we are able to replace your item. We look forward to hearing back from you. If you have any additional product questions, please reach out to us via our Live Chat platform located at the top of our web page. One of our top notch representatives will be more than happy to assist you.
I made many shopping in Spencers. But when I tried Spencers Online once for the last 2 times it gave horrible result. Each time one or more things becomes out of stock. But while buying in the ecommerce website it never gives the update. Very much unsatisfied.
Which items are you looking for? Please let us know at guestservices@spencersonline.com
This business is awesome! They have everything that everyone can dream of. Shopping online is simple. Also the employees at Spencer's in my local area are very friendly and helpful! I love shopping at Spencer's!
Bought two t shirts that added up to 40 dollars US (without tax). I was ok with that because I get free shipping after 20 dollars but I still had to pay shipping even though my order was 51 dollars with tax!. So not happy. On top of that my order ended up being 71 dollars for two stinking shirts. *dont shop here*ok
Thank you for leaving a review on your online shopping experience. We are sorry to hear about this issue. Please email us at guestservices@spencersonline.com so that we are able to look into your order and review your order details. We look forward to hearing back from you as it is our goal to restore your confidence in our company and make this right!
I am attending comic-con this year and ordered a black pork pie hat for a Heisenberg cosplay. Instead, I received some guy from Georgia's Adventure Time socks. What's worse is that the socks were Finn socks and the receipt said that person had ordered Jake socks, so they didn't even get his order right either!
Please see picture below. As a concerned Mother I was devastated to see the advertisement in your window. Is this how we want our beautiful young girls to look. The images are so negative and bordering on evil. Please take into consideration my concern.
Thérèse DUCharme
Thank you for your feedback! We are sorry to hear about your recent experience, please reach out to us at guestservices@spencersonline.com so we can further assist!
Bought one item for my wife three days ago. It wasn't quite what she wanted, so I returned it unopened, undamaged, with the receipt. They would not refund my money, only offering store credit, citing "store policy". Store credit does me no good, as there is nothing there that I want. I left and threw the item in the trash, which is where their awful customer un-service belongs. Will never be back.
Thank you for leaving a review on your most recent purchase. We are sorry to hear about this. Please email us at guestservices@spencersonline.com so that we are able to look into your visit. We look forward to hearing back from you as it is our goal to restore your confidence in our company and make this right!
I've ordered a few things on their site and I haven't had any issue. I thought the site was fairly well organized. I found what I was looking for, placed my order, and got it when they said I would. I don't know anything about their return policy on the site, but I've returned something before at the actual store and there was no issue. They were very nice to me and helpful. So, yeah, I would recommend it.
Ordered a jacket for my daughter two weeks before Christmas, I called to find out status of order on 12/21/16. They said its not being shipped out because no more in stock. I said why didnt you notify me they said they sent email on 12/20/16. Never received email! Customer service was rude and are liars.
If I could give this company zero stars I would. Worst service and worst experience I have ever had shopping online with any company! Out of 3 orders I have made in the past month I have only received one of them! One order I made over 3 weeks ago said it was delivered, but it clearly was not since I never received it in my mailbox! My last order that I placed over 2 weeks ago has been pending to the Post Office for over a week now. Customer service is horrible as they haven't helped me with any of these issues. I wasted money to not receive the things I wanted. I will ONLY be shopping in store from now on.
I recently purchased a set of 4 tongue rings along with a set of 4 eyebrow rings. The tongue rings chipped completely within 48 hours of having them in. As for the eyebrow rings, 3 sets completely SHATTERED in the hand. Very disappointed. Definitely not what I want happen to my jewelry, as I'm sure anyone who pays $40 would agree with me. I barely got to wear any of them.
Website says discreet packaging and this mf showed up on my doorstep and my moms bf had to bring it in! At least the product was good and it came in like two days, but the packaging thing was really not good i could have gotten my $#*! beat fr lmfao
Overview
Spencer's has a rating of 1.5 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Spencer's ranks 681st among Gifts sites.
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- Egg Harbor Township, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.