Pictured item doesn't resemble shipped item, then they refuse to take merchandise back, unless shipped to an undisclosed address in china. Do NOT do business with any company using *******@spelesy.com
DO NOT buy a thing from the company. The items you receive are nothing like the picture in style, fabric, quality - this is a fraudulent company. They say you can return items, but you really can't and you certainly can't wear them. The waste produced by this company is sad and appalling and it comes from China. Everything about Spelesy is awful.
Poor quality and can't contact anyone to make a return with in the 7days. STAY AWAY. There is no return address to even contact, nor is the name of the sender on the packing list with no invoice number. Just a bunch of Chinese letters.
I ordered the cute camouflage pants with the pink sweatshirt and they were both too small I emailed them six times and I never heard back very disappointing I wasted $70!
All the reviews are spot on and I had the same experience. The clothes are crap and they offered to send me a different size. I told them I wanted to return for a full refund. After some back and forth, they finally gave me the Renton, WA address to return the items. They asked for and I gave them the tracking number. The items were delivered to them, and I waited for my credit. When that never came, I made a comment on their Facebook asking where my credit was and lo and behold I got a message from them through Messenger, but from Melesy Boutique. Melesy Boutique is telling me I have to talk to Spelesy Boutique because that is who I bought the items from. I have contacted my credit card company and they are being very helpful.
Let's flood their Facebook and Instagram pages with comments warning others what we have gone through. I thoroughly believe they delete the negative comments, so the more often commenting the better. As a wrap up the address given to me to return my items is
Belinda
6001 NE 4th Place
Renton, WA *******
They won't let you return their crappy clothes and they look nothing like the photos. Cheap fabrics - no returns or exchanges. Save your money!
Glad to see this company is at the bottom of the list. Customer service stinks Getting a refund stinks. Will never purchase again.
Do not order from this company! I placed an order three months ago and I have not retired. The company does not have a phone and they do not respond to emails.
The title says it all. I tried to dispute the charge on my card after they wouldn't respond and they fought it and won. Now I'm out $65.
After waiting 38 days since they charged over $100 to my credit card and contacting them multiple times I still am no closer to receiving my items. They refuse to look into why my shipment status hasn't changed in 24 days, just replying with "it was shipped" and because of COVID it will take an extra 10 days (not the 5-7 days they list on the site). I'm sorry but COVID does not account for 24 days of shipping inactivity AFTER clearing customs in the US. The package has been lost, own up to it; get with your shipper and either provide an expedited replacement or give me a refund. This is just wrong! I've opened a dispute with PayPal and my CC, but PayPal has been a waste. I swear they just profit off of sham companies like this giving people a false sense of security. At first the email provided didn't work, it said it was "blocked". Then low and behold when it was sent from PayPal's dispute center it "magically" worked. But every response is a caged "it has shipped" response, and now they won't even respond at all. DO NOT ORDER FROM THIS COMPANY. Run Away!
Don't do it! This company is a fraud. What I learned is that they have the clothing made here in the US and I'm sure that is what you see in the pictures. In the pictures on the website the materials look good and the fashion is lovely. But then they sent it to China where it's manufactured and that's where the materials are different and the sizing and the everything! What you get is a whole Lot of crap... To put it gently. I promise that what you purchase is not what you see in the photo. And I promise that you will have a miserable experience returning your item for a full refund! This company should not be in business! If I could give them zero stars I would!
If you get customer service to reply to you, they will first try to get you to do a free exchange. So you keep you initial purchase and then they send you another item for free. The trouble is when you want a full refund! This is when communication may stop. They simply want to keep your money. I was thankful to have paid through PayPal. I was relieved they didn't have my credit card information. So after 6 weeks of not receiving my order I contacted PayPal. They were great and at the end of the day I did receive a full refund. I don't believe that without PayPal I would have been this lucky or relieved.
I think it cost me 26.00 to mail the $#*! back to them in Reston, WA... a lot of money, but I was happy to get it out of my face! A painful reminder of only reading their bs reviews on their website! Shame on me. I will likely never order off Facebook again! I cannot confirm this, but I believe they may have another website with a different name. I definitely have seen another company with some of the same clothing. Buyer beware! How people like this can stay in business is a mystery to me? They are crooks! I for one am happy to have this experience behind me. Do yourself a favor and just stay away!
I posted a picture of the lace T-shirt's which looked amazing on the website! Well there was nothing amazing about them! The fabric, the fit, the cheapness! Just disgusting! Believe all the reviews you have read! We all have had a terrible experience with this fraud of a company!
Awful products. I am asking for a full refund and no one is responding to my request.
DO NOT BUY FROM THIS COMPANY, IT IS A FRUD.
Overview
The company faces significant reputational challenges, primarily due to consistent complaints about poor product quality and lengthy shipping delays. Customers frequently report receiving items that do not match their expectations, often citing inferior materials and fit. Additionally, the customer service approach appears inadequate, with many reviewers expressing frustration over unresponsive support and difficulties in processing returns. Overall, the sentiment is overwhelmingly negative, with a strong warning for potential buyers to exercise caution and consider alternatives before making purchases. The lack of transparency and reliability severely undermines customer trust in the brand.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members