Very poor quality merchandise. Need to return and have been waiting over 2 weeks for response. I'm afraid I'm stuck with their crappy product. Should have read their reviews first. Don't waste your money.
The clothes are nothing like the pictures. The fabric is very cheap looking. To return anything, you are running through hoops. I think they just want you to give up. I will not and have been working on 2 returns for over 3 months now. Please do not buy from this company!
The sizing charts are off on this site and the jogger pants are ill-fitting - huge in some areas and really tight in others. The clothing is clearly made in a foreign factory (probably China) as they took a month to arrive. The website says hassle free returns, but it hasn't been hassle free. At first they wanted to send me new sizes, which I refused because of how ill-fitting they are. Then they wanted to refund me 20% but have me keep pants I can't even wear. Finally, they refunded my full purchase amount upon return, but the pants cost over $13 to return and I am out that money. I will never order from them again. I wish I would have seen these reviews before I took a chance on them.
Placed an order 5/10, it's now 6/18 I've received half my order. I'm now in a pending case with PayPal to get the money back for the item I didn't receive. Never received any tracking info, zero way to return.
Crap quality. Crap material. Looks like they bought the fabric from Michaels like something your child would make a craft with and then just stitched it together in the shape of pants. Took months to arrive. Just crap. Not going to bother trying to send it back based on other reviews of not being likely to ever get a refund. 10/10 would not recommend.
Thought I was ordering a cute swing top. Received and it was cut like a box. Did not fit correctly. Was very cheap looking. Have e mailed several times to see how to return. No one will respond. Has been charged to my credit card. Should have known. Again DO NOT ORDER FROM THIS SITE. Advertise cute cloths but are ugly and not very well made. No information on how to clean and does not say what the item is made from. IS A SCAM!
This is a scam company! Takes 2 months to get order and then the merchandise is not anything like the photos. I believe they use stock photos and then make cheap-$#*! clothing to mimic the photos. AGAIN... DO NOT ORDER FROM THEM!
I ordered because it says they're in Brooklyn. Top and a dress. Super cheap fabric and manufactured (like Chinese flea market). Decided to keep top but dress did not fit at all. I have emailed them 5 times and no reply! DON'T WASTE YOUR MONEY. This is just another Asian scam website.
Same thoughts as others posted. A total waste of money. The quality is so poor. The pink color of the shirt was not depicted well. It is hot pink and the fabric is cheap. A total lesson for me on these online boutiques. Ordered in April, received in June. A drop shipment for sure. Garbage.
I ordered overalls and sweat pants. I received two see through mess tops one in black one in white. Never received my items. Told me I had to sent the wrong items back to them at my own expense. Still In dispute back and forth with PayPal. They keep dragging the responses to delay my refund. Terrible service
This company had some cute shirts that popped up on Instagram so I ordered a few to try. The order never arrived. When I attempted to go back through the company to check on the order there is no way to contact them or provide any feedback. The email address they list does not work. This company is a fraud. Having to dispute through PayPay and my CC company - what a pain.
I bought a pair of joggers in March took about 2 weeks to come, when I got them they were horrible. I contacted them to return took several days for them to respond, finally gave me an address to send back to, and about a week later was returned to me because they refused the package
Awful fit, material is cheap and some items have chemical smell. I emailed many times and they just ignore my emails, of course.
The company is advertised as Spelesy but the parent company is Belinda Fashion Group.
This place is a sham! The two tops I bought were not as they were shown on the site. The worst part is there is NO PHONE NUMBER TO CONTACT THEM WHEN YOU WANT TO RETURN AN ITEM! I have emailed them 4 times as directed to get the address to return my purchase to as you are not supposed to return it to the address on the package. I have gotten no response so it looks like I'm out almost $70! DO NOT USE THIS COMPANY!
I ordered summer pants early in May. When I check the tracking #, it only states that a shipping label has been created on the day I ordered, nothing since & its June 11th.
I ordered by mistake! Thought I was ordering from Three Bird Nest. That company actually got right back to me when I sent email with questions about my order. That's when I realized I hadn't selected their add on FB.
This company is a total scam. The clothing is the worst material - not anything like the pictures. I sent the items back and i have yet to see my money. What a waste...
Awful! Just awful!
Awful! Just awful! I love shopping on line, however I have never received such poor customer service from anywhere! I asked for a refund the same day that I received my 2 clothing items and they will not provide a shipping address to return the clothes, nor will they refund my money. They have responded to one email saying they will "look into this"! Buyer beware! They also do not provide a phone number for their customers to contact them. They should not be allowed to be in business!
I ordered three things and haven't received any 2 months later. I also have not received a tracking email, although the money was pulled from my account. Attempts to contact spelesy have been a nightmare, and they have the worst customer service ever. DO NOT ORDER
I'm honestly embarrassed I fell for this. I bought three items because the reviews were great for all of them. The clothes I received look NOTHING like the pictures online, and the material is cheap and uncomfortable. I waited over a month for them to arrive, which I now know is because they are shipped from China. I went and looked back at the reviews wondering why they're so positive, and I realized EVERY SINGLE ITEM on their site has 5 stars and no negative reviews. They're obviously fake considering all of the negative reviews here. This company is a scam. Don't fall for it like I did!
Their facebook ad got me and my love for tie dye clothing was too strong to resist. These items finally arrived after about 4 weeks and the quality is TERRIBLE. Nothing fits right and what I thought was going to be cute turned out to be awful. I hope someone reads these reviews and decides to not order from this crap boutique, because I wish I had done that and avoided wasting $100. I am going to try and return but it's not looking like that will be successful either. BUYER BEWARE! This is what we get for wanting fast fashion crap.
UPDATE AS OF 9/9/2020: No response when I inquired about a return to the email listed on their website. I emailed twice and nothing. I was able to dispute the charge through my credit card company (AMEX) and I will be donating the clothes.
Overview
The company faces significant reputational challenges, primarily due to consistent complaints about poor product quality and lengthy shipping delays. Customers frequently report receiving items that do not match their expectations, often citing inferior materials and fit. Additionally, the customer service approach appears inadequate, with many reviewers expressing frustration over unresponsive support and difficulties in processing returns. Overall, the sentiment is overwhelmingly negative, with a strong warning for potential buyers to exercise caution and consider alternatives before making purchases. The lack of transparency and reliability severely undermines customer trust in the brand.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members