Southtree

I placed my order on November 5,2020. I received nothing in the mail so on December 5,202, I called and was told it was a cliche in the system... interestingly the cliche didn't impact you collecting the money. He said you will receive it in the next few days. Still nothing so I called today and more excuses - I have requested a refund - I'll see if I have file a fraud claim with credit card company if they fail to return my money in a timely manner.

Very disappointed to learn... too late... that the ONLY CD size they have is 30 mins. They put one 45-minute lecture on 2 CDs... Ridiculous. I sent a letter to Nick Macco, the owner/president and received a reply back how happy they all were to hear how pleased I was with Southtree! Even tho' I gave them a list of the titles for the CDs (at their suggestion), they ignored it.

In their favor, the $5 fee was great and I received the CDs back in only 10 days, so my overall rating is 2 stars.

I discovered that some camera shops do the same service... and some will negotiate the price if you have multiple tapes.

Why do I say that? I asked them to turn 31 music cassettes into digital. They did. But what they sent back was incredibly poorly handled. What I got back was 62 WAV files listed as:
*******-01A-000. Wav
*******-01B-000. Wav
*******-02A-000. Wav
*******-02B-000. Wav
*******-03A-000. Wav... and so forth.

There was NO OTHER information provided as to WHICH files came from WHICH tape. I can assume that "01A" and "01B" and so forth are from the same tape. But no other information is provided to link "wav" to tape. I may have to find some other group to who do this without leaving the customer getting an un-organized pile of dung. This bunch is simply not worth either the money I put in or the difficult time I'll have to do to figure out what the f*** each file has.

I had several Hi 8 tapes with no way of viewing them and no way of transposing them onto digital media or DVD. I discovered Southtree via Groupon. They were much less expensive than a few other companies that provide the same service. So I sent my tapes in and in about half the time they advertised, my project was complete. I got all my originals back safe and sound along with digital copies which I can now store/manipulate on my computer. I really liked the realtime updates throughout the process. I confidently recommend Southtree.

From the beginning of the process until my purchases arrived at my door, Southtree kept me informed in what was going on and what to expect next. I am fully satisfied with the work that they did and the DVD quality that I got from them. I highly recommend this service to anyone that have cherished memories that they would like to preserve!

It took 6 months to receive my items back, but I was in the middle of a move so that was okay to wait. My VHS tapes were in poor condition, so my DVD recordings aren't great. DVD and thumb drives are much smaller to store, and the quality will not continue to deteriorate. My product did come back to me in a double box, so that was great. I continued to get emails from Southtree giving me updates on the materials. I am happy I didn't want my items back for any occasion. Six months is a long time, but it all worked out.

The conversion from analog to digital is good. Since I no longer have a camcorder I am able to view my home movies on my computer. I had everything put on a USB thumb drive so I could transfer to my computer and edit the recordings. They did a nice job considering the age of these Hi8 tapes.

The only setback is how long it takes to get them back. If you need them back faster there is a charge for that. Expensive. Otherwise everything was good.

I've been trying to get my family's 8mm movies converted for some time now. My dad had amassed some 30 containers of (12) 200-400 foot reels so I knew it would not be inexpensive to take care of this. Finding Southtree and sending some samples allowed me to see an end to this tunnel. Some of the movies we really did not care about anymore. Others, like mine and my sisters birthdays and family gatherings are quite nice to look at again without getting out all the projecting equipment and waiting for the sun to go down to watch them. The colors and quality derived from a small 8mm square is amazing. Granted some of the 1950's movies are a little darker than I would like, but that is an issue with the film, not the conversion. So, we have undertaken this conversion of all important movies and Southtree has some great prices and services to boot. I'm looking forward to getting the balance of the movies we need done by Southtree.

Took over two months to get the box, then after I put my negatives in and send it back, it comes back in less than a month with no thumb drive. I ask why and it's because they won't take negatives out of sleeves for fear of damaging them...

Except that ignores the fact that sleeves are for the express purpose of keeping negatives from sticking together and getting damaged, so being that they're too lazy to take negatives out of the sleeves and put them back in, they want you to send your negatives in a way that risks damaging your negatives but is less work for them.

They're probably hoping the negatives will get damaged so they'll have even less work to do.

Southtree did a great job retrieving and enhancing a 1969 choral concert reel-to-reel recording for me. They handled everything beyond my expectations --- kept me informed of the status of the project throughout the process --- all for a very reasonable cost --- and best of all, the finished recording is better than I had hoped it would be...!