It took 6 months to receive my items back, but I was in the middle of a move so that was okay to wait. My VHS tapes were in poor condition, so my DVD recordings aren't great. DVD and thumb drives are much smaller to store, and the quality will not continue to deteriorate. My product did come back to me in a double box, so that was great. I continued to get emails from Southtree giving me updates on the materials. I am happy I didn't want my items back for any occasion. Six months is a long time, but it all worked out.