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The overall reputation of Southern Guarantee Moving and Storage is significantly tarnished by numerous customer complaints, primarily centered around service delays, unfulfilled commitments, and unexpected price increases. Many customers express frustration over the company's brokerage model, which often leads to subcontracted services that fail to meet expectations, resulting in damaged or lost items. While a few reviews highlight positive experiences with the moving crew's professionalism and care, these are overshadowed by a pervasive sentiment of distrust and dissatisfaction regarding customer support and transparency. This suggests a critical need for the company to enhance its service reliability and communication practices.
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Hired them for a long-distance move to TX. They quoted a very reasonable flat rate, and the two movers who came were fast, efficient, careful, and kept their masks on.
I'm so pleased to have chosen Southern Guarantee Moving and Storage. They were fast, professional, and cautious with our furniture. Once at the new house, they got to work unloading and delivering boxes and furniture to the correct rooms based on the box labels. I highly recommend this company!
A 5-star experience! Very professional and efficient. They were careful with our furniture and the house. Some of the furnishings were heavy, but they handled them very well. Their fees are also reasonable.
They arrived precisely at 8 am. They packed everything for me. And moved my whole downstairs into a storage unit. It was just unbelievable. My furniture was filthy with demolition dust, and I did not hear any complaints or wasn't asked to pay extra. These guys were heaven-sent. They took excellent care of everything. The greatest thing is their pricing for what you get. If you ever need movers, I highly recommend them.
At times, the company has excellent customer service skills, which is hard to find in FL. Our office guy was mind-blowing! Our moving guys had excellent communication skills on moving day and were kind. They both watched out for the furniture and are experts at what they do. Exceptional Job, Guys! I will be calling them again.
The apartment that I moved into is on the 4th floor and doesn't have an elevator. Therefore, the guys had to hold up about 10 big bins, a mattress, a bedspring, and two dressers, and they were highly efficient! Highly recommend them!
I had a fantastic experience with Southern Guarantee Moving and Storage! The movers showed up promptly and were very respectful. They worked efficiently and handled any fragile marked boxes with extra care. All moving costs were super affordable. It was a huge move, but this company was a swift process! Thanks for helping me move! I recommend this moving company to any friends or family planning a move shortly.
Everyone I talked to was fantastic in my opinion. The pickup crew was really nice and helpful. Our couriers were prompt, polite, and efficient.
The team just finished moving us into our new home. They did a tremendous job and helped us pack up the kitchen, bookshelf, and a few rooms, carry lots of boxes and arrange furniture in our new place. Appreciate their skill and friendliness in getting the job done. Would hire them again!
We were extremely pleased with their service. Friendly, fast, clean, and professional. They efficiently loaded up their trucks so that we made a move in just one trip, genuinely lessening the stress of the move for us.
From the first conversation with Arturo, I knew I was in good hands. Great experience from start to finish! The team was customer service-focused, hardworking, highly efficient, and an overall AMAZING Value! These guys are more than the best! Our move went so much faster and easier than we expected.
My son used this broker for a move and what a NIGHTMARE! Dishonest tactics, poor communication, they use crap moving company platinum moving and storage who broke or damaged most if their items... these companies do not deserve to be in business... insurance claims have begun and complaints to FMCSA and Motor Carrier too..
WONDERFUL experience to move with Southern Guarantee Moving and Storage. Two weeks ago, we hired them to move our three bedroom high-rise apartment to a home. They anticipated things we would have had no idea about-- arranged permit parking on our destination, brought moving materials that came in handy last minute, were able to get all of our items out in the (unreasonable) freight elevator scheduled timeline. Highly recommend it if you want to leave it to the professionals and take a bit of stress off your shoulders. Thank you guys!
Great service! I have used them three times already. Every time they were professional, punctual, and most importantly, honest with me. What I loved best, they did not play with my time and tried their best to move me out/in quickly as possible. Thank you! Recommend to everyone.
Consideration, dependability, and thoroughness! This moving company succeeds because of its employees. Our estimator was Skyler. He was always accessible to respond to inquiries and clarify rules and regulations. He gave us schedule updates and followed up to make sure everything was proceeding as planned!
Scheduling the transfer was simple thanks to Alfredo, who also offered a variety of pricing alternatives. Excellent customer service was provided by the office employee. I wholeheartedly endorse this moving company and I think it was well worth the price.
Our expectations of what defines a successful move were surpassed by Southern Guarantee Moving and Storage. The office personnel did a first-rate job of arranging and answering my queries. My sister and I had a wonderful moving time and would definitely suggest!
They were friendly and skilled! Their expertise kept you from noticing. They readily followed instructions and were respectful of my valuables. I was very pleased with the moving services provided by Southern Guarantee Moving and Storage and would strongly recommend them!
This moving team delivered as promised. Even throughout the transfer, the owner stayed in constant contact to manage how his team was doing. We are satisfied beyond words, Many thanks folks!
Southern Guarantee Moving and Storage offered very competent services. Working with three movers was enjoyable. They did an excellent job working together and made the moving procedure go extremely well. Without a doubt, I'll utilize these people again. Highly suggested!