Southern Guarantee Moving and Storage
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Southern Guarantee Moving and StorageReviews 280

2.8

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Southern Guarantee Moving and Storage Reviews Summary

The overall reputation of Southern Guarantee Moving and Storage is significantly tarnished by numerous customer complaints, primarily centered around service delays, unfulfilled commitments, and unexpected price increases. Many customers express frustration over the company's brokerage model, which often leads to subcontracted services that fail to meet expectations, resulting in damaged or lost items. While a few reviews highlight positive experiences with the moving crew's professionalism and care, these are overshadowed by a pervasive sentiment of distrust and dissatisfaction regarding customer support and transparency. This suggests a critical need for the company to enhance its service reliability and communication practices.

This summary is generated by AI, based on text from customer reviews

service
239
value
238
shipping
225
returns
207
quality
231

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Missouri
1 review
26 helpful votes
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Best mover
November 26, 2022

Hired them for a long-distance move to TX. They quoted a very reasonable flat rate, and the two movers who came were fast, efficient, careful, and kept their masks on.

Date of experience: November 25, 2022
Maine
1 review
27 helpful votes
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I'm so pleased to have chosen Southern Guarantee Moving and Storage. They were fast, professional, and cautious with our furniture. Once at the new house, they got to work unloading and delivering boxes and furniture to the correct rooms based on the box labels. I highly recommend this company!

Date of experience: November 22, 2022
Texas
1 review
25 helpful votes
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A 5-star experience! Very professional and efficient. They were careful with our furniture and the house. Some of the furnishings were heavy, but they handled them very well. Their fees are also reasonable.

Date of experience: November 22, 2022
Tennessee
1 review
26 helpful votes
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Best Company
November 22, 2022

They arrived precisely at 8 am. They packed everything for me. And moved my whole downstairs into a storage unit. It was just unbelievable. My furniture was filthy with demolition dust, and I did not hear any complaints or wasn't asked to pay extra. These guys were heaven-sent. They took excellent care of everything. The greatest thing is their pricing for what you get. If you ever need movers, I highly recommend them.

Date of experience: November 21, 2022
New York
1 review
30 helpful votes
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At times, the company has excellent customer service skills, which is hard to find in FL. Our office guy was mind-blowing! Our moving guys had excellent communication skills on moving day and were kind. They both watched out for the furniture and are experts at what they do. Exceptional Job, Guys! I will be calling them again.

Date of experience: November 18, 2022
California
1 review
30 helpful votes
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Punctual, hardworking
November 15, 2022

The apartment that I moved into is on the 4th floor and doesn't have an elevator. Therefore, the guys had to hold up about 10 big bins, a mattress, a bedspring, and two dressers, and they were highly efficient! Highly recommend them!

Date of experience: November 15, 2022
Florida
1 review
28 helpful votes
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I had a fantastic experience with Southern Guarantee Moving and Storage! The movers showed up promptly and were very respectful. They worked efficiently and handled any fragile marked boxes with extra care. All moving costs were super affordable. It was a huge move, but this company was a swift process! Thanks for helping me move! I recommend this moving company to any friends or family planning a move shortly.

Date of experience: November 15, 2022
Virginia
2 reviews
39 helpful votes
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Affordable Movers
November 14, 2022

Everyone I talked to was fantastic in my opinion. The pickup crew was really nice and helpful. Our couriers were prompt, polite, and efficient.

Date of experience: November 14, 2022
Illinois
1 review
27 helpful votes
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Impressed!
November 14, 2022

The team just finished moving us into our new home. They did a tremendous job and helped us pack up the kitchen, bookshelf, and a few rooms, carry lots of boxes and arrange furniture in our new place. Appreciate their skill and friendliness in getting the job done. Would hire them again!

Date of experience: November 14, 2022
California
1 review
27 helpful votes
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Great service
November 12, 2022

We were extremely pleased with their service. Friendly, fast, clean, and professional. They efficiently loaded up their trucks so that we made a move in just one trip, genuinely lessening the stress of the move for us.

Date of experience: November 11, 2022
Missouri
1 review
29 helpful votes
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Great mover
November 8, 2022

From the first conversation with Arturo, I knew I was in good hands. Great experience from start to finish! The team was customer service-focused, hardworking, highly efficient, and an overall AMAZING Value! These guys are more than the best! Our move went so much faster and easier than we expected.

Date of experience: November 8, 2022
Arizona
1 review
1 helpful vote
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STSY AWAY
November 7, 2022

My son used this broker for a move and what a NIGHTMARE! Dishonest tactics, poor communication, they use crap moving company platinum moving and storage who broke or damaged most if their items... these companies do not deserve to be in business... insurance claims have begun and complaints to FMCSA and Motor Carrier too..

Date of experience: November 7, 2022
California
1 review
31 helpful votes
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Well done
November 7, 2022

WONDERFUL experience to move with Southern Guarantee Moving and Storage. Two weeks ago, we hired them to move our three bedroom high-rise apartment to a home. They anticipated things we would have had no idea about-- arranged permit parking on our destination, brought moving materials that came in handy last minute, were able to get all of our items out in the (unreasonable) freight elevator scheduled timeline. Highly recommend it if you want to leave it to the professionals and take a bit of stress off your shoulders. Thank you guys!

Date of experience: November 7, 2022
Minnesota
1 review
29 helpful votes
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Great service! I have used them three times already. Every time they were professional, punctual, and most importantly, honest with me. What I loved best, they did not play with my time and tried their best to move me out/in quickly as possible. Thank you! Recommend to everyone.

Date of experience: November 7, 2022
Florida
1 review
27 helpful votes
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Courteous service
November 5, 2022

Consideration, dependability, and thoroughness! This moving company succeeds because of its employees. Our estimator was Skyler. He was always accessible to respond to inquiries and clarify rules and regulations. He gave us schedule updates and followed up to make sure everything was proceeding as planned!

Date of experience: November 4, 2022
Oklahoma
1 review
29 helpful votes
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Expert mover
November 5, 2022

Scheduling the transfer was simple thanks to Alfredo, who also offered a variety of pricing alternatives. Excellent customer service was provided by the office employee. I wholeheartedly endorse this moving company and I think it was well worth the price.

Date of experience: November 4, 2022
Texas
1 review
28 helpful votes
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Thumbs up
November 2, 2022

Our expectations of what defines a successful move were surpassed by Southern Guarantee Moving and Storage. The office personnel did a first-rate job of arranging and answering my queries. My sister and I had a wonderful moving time and would definitely suggest!

Date of experience: November 2, 2022
Kentucky
1 review
28 helpful votes
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Reasonable Prices
November 1, 2022

They were friendly and skilled! Their expertise kept you from noticing. They readily followed instructions and were respectful of my valuables. I was very pleased with the moving services provided by Southern Guarantee Moving and Storage and would strongly recommend them!

Date of experience: November 1, 2022
California
1 review
27 helpful votes
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This moving team delivered as promised. Even throughout the transfer, the owner stayed in constant contact to manage how his team was doing. We are satisfied beyond words, Many thanks folks!

Date of experience: October 31, 2022
Texas
1 review
27 helpful votes
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Impressed!
October 28, 2022

Southern Guarantee Moving and Storage offered very competent services. Working with three movers was enjoyable. They did an excellent job working together and made the moving procedure go extremely well. Without a doubt, I'll utilize these people again. Highly suggested!

Date of experience: October 28, 2022