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The overall reputation of Southern Guarantee Moving and Storage is significantly tarnished by numerous customer complaints, primarily centered around service delays, unfulfilled commitments, and unexpected price increases. Many customers express frustration over the company's brokerage model, which often leads to subcontracted services that fail to meet expectations, resulting in damaged or lost items. While a few reviews highlight positive experiences with the moving crew's professionalism and care, these are overshadowed by a pervasive sentiment of distrust and dissatisfaction regarding customer support and transparency. This suggests a critical need for the company to enhance its service reliability and communication practices.
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Jack and Matthew delivered my goods today with absolutely awesome service and did everything I asked. If it was up to me, I'd give them a raise. I hope they move me next time.
Southern Guarantee Moving and Storage did a great job through the whole process. Nicholas arrived with his crew on the move; everyone introduced themselves with a handshake and a genuine smile. Goods were packed well and padded with excellent packing paper, tape, and wrap. Furniture items were disassembled only as necessary and moved with blankets, tape, and plastic wrap. The moving van was clean, organized, and had room to spare for our very whole 2br/2ba home. Overall excellent, professional service, I will recommend them to my friends. Thanks!
I called Southern Guarantee Moving and Storage about three days before the move. They were prompt and gave me fantastic service. I will refer them to all my friends in a heartbeat! On moving day, everything happened as planned, nobody broke or lost any of my things, and we did it for a short time!
My wife and I have used this company several times, and these guys are amazing! Seriously the best movers! Mike and the guys rule! Professional all the way! Hire them for your next move, and you will not be disappointed!
I've used these guys twice, and they are just excellent. They work fastly and efficiently but are also very careful with fragile items. They also are incredibly polite and friendly and have great attitudes. I am beyond impressed! Thank you for the hard work -- I look forward to working with Southern Guarantee Moving and Storage again soon!
Excellent Job Well done on Pick Up and Delivery- Samuel and his crew were the best! Very Professional and experienced. They laid a runner to begin at pick up and at delivery. They dismantled my bed and dining table both heavy wood. They put the bed and table back together at delivery! Every item of furniture was wrapped prior to moving it out of my house! They even cleaned up after completing their job. I'm very happy and all moved in! Recommended!
The movers were helpful and handled everything with love and respect. I am so happy with them. Thank you! I would recommend them to others.
Two movers who loaded all our furniture to the haul came on time and were professional and respectful to all the loaded items. James was professional, polite, and knew her job well! I will recommend them to all!
To begin with we quoted $11,000 and give them five thousand dollar non-refundable deposit. When they showed up at our house the price nearly tripled. And then when we got to our new home how far things were broken or missing. DO NOT USE THESE PEOPLE! YOU WILL REGRET IT. AND NOW A POLICE OFFICER FRIEND OF MINE TELLS ME THAT THIS OUTFIT IS KNOWN FOR SCAMMING PEOPLE THIS WAY.
The three guys showed up a few minutes late but quickly, efficiently, and professionally. They moved all of our stuff with care and reassembled everything perfectly. They have a flat rate with no other fees, which is excellent.
The movers came on time, packaged everything well and neatly, and got everything out in about three-hours for a two-bedroom house. I will recommend moving with these guys enough!
This move experience was without a doubt INCREDIBLE! Matthew and the team went above and beyond to ensure that my belongings were brought in with urgency and care. Anthony even went the extra mile to assemble my bed (I didn't even ask him to do so). From unpacking my items to bringing stuff inside the apartment to SWEEPING MY FLOOR! Matthew asked several times what he could help with, and I never felt the need to move a finger, even though I couldn't help it at times. I appreciate the level of efficiency and care that the team provided during my move. An incredible experience, to say the least.
They arrived promptly and advised the best way to pack the contents. They gave me a good package on protecting and shrink wrapping all my stuff, wrapped up all my furniture, got everything out quickly, then moved the items into the new apartment and the furniture into storage - all within three-hours. We will be using them again next time.
They used them twice and are about to use the end of the month; they've been punctual and efficient every time. Guys are always courteous, and booking a job with their front desk lady is easy. They take their time to wrap, load, and unload. SO appreciate the lessening of stress as moving can be overwhelming.
Very efficient and polite. Super calm and straightforward to deal with. They were communicative and super-quick with the move! I will work with them again.
Great moving company! We used them to move a heavy piece of furniture that was more severe and complicated than initially estimated. Movers responded quickly, kept in touch, and moved it even when it might have seemed impossible (at least to me!). Many thanks!
I've worked with several moving companies before. They were top-notch. So good that I referred it to my friend, and he had the same experience, fantastic. Feels good to give a recommendation like that and have it play through. They are hard workers, have a good attitude, take care of my stuff well, and are pros. They wrapped all of the oversized items very carefully and didn't have issues with our requests. I will work with them again!
Thank you, Southern Guarantee Moving and team! The movers came on time and were terrific to work with. Nothing was a problem for them. The cost matches what was quoted and explained, with no hidden and extra cost. Again, clean and efficient!
I contracted with this organization. Specifically needing insurance full value for my belongings. A few days prior I was notified I couldn't get the insurance in time, and I didn't need it. They also provided fake high-pressure sales tactics. Called me late and advised we are closing you need to sign the contract. I asked for a revision as the items were not reflective of what we discussed. I was flat-out lied to and advised by Matt. We only worry about the big items your fine. Integrity is poor, the owner agreed to provide a 25% refund but I could not file with the AG or the authorities. Not very professional or sense of integrity. Scammers