Southern Guarantee Moving and Storage

Don't trust the positive reviews. They brokered us to a moving company who brought WET boxes and a smashed TV. Missing pieces to furniture. Poor communication. Run. Wish we did.

Buyer beware don't use this moving company
They are broker out the broker takes your money, and then forgets about you, and then you are left in the transporters hands the underbid my project by 58% of the cubic square footage and double the price upon arrival the actual two individuals that showed up were great workers but unfortunately they work for a very poor company. The person in charge of transportation doesn't even listen to you when you're talking to them and trying to explain what's going on and states all kinds of BS to back them, trying to rip you off. The broker was based out of Florida. I don't know where the transporter was located but the paperwork is titled Allied transportation and that used to be a reputable company so I don't know what the heck happened to them after the drivers arrived I tried to contact the broker and my phone says that the person you trying to call is not reachable another words once they get your money you're cut off from the broker so you're only form of contact is now the transportation team the broker was told from the very beginning that I was only paying by credit card of which they charge me 3.9% to use my credit card and took my deposit the transportation team only takes cashiers checks money orders it was a terrible day and because of that I'm now not going to be with my family for Christmas so once again, do not put yourself through this headache and do not use Allied transportation or Allied van lines
Save yourself the hassle and use your local companies. There are local companies within 60 miles of almost everywhere. Beacon United Horizon. Whatever you do ask if whoever you're purchasing your service from is a broker you don't want to do that go direct. I hope this comment saves someone else time energy.

These guys were fantastic. They were very professional, wrapped the furniture well, and got everything to our friend's house without a problem. Recommend this company!

We hired Southern Guarantee to take care of our move to Charlotte. They really did a great job of packing things nicely and getting us there on time. I do recommend them

This moving team delivered as promised. Even throughout the transfer, the owner stayed in constant contact to manage how his team was doing. We are satisfied beyond words, Many thanks folks!

Southern Guarantee Moving is a great company to call if you need to move. They took care of everything and we are unpacked an glad to be in our new house.

Driver never showed. Told the day of pick-up that there was no driver. (We we're moving out of state.) The whole time pretended to be hunky-dory.
Costly to make immediate changes. Further more, had to spend additional money to make horse transport date changes, too.
On top of knowing their situation, they charged my account trying to claim "non-refundable". This company is sooooo full of it. There's no possible way that these reviews are legit. The American way is to eliminate these type of businesses. Poor business ethics by trying to roll the ball in my corner stating," For a refund, you'll need to call your bank……oh, you need to call to get an extension for us to get you a driver……. Oh, wait, we might be able to get someone later……our refunds may take up to 90 days". Bull sh-t, I can't stand dishonesty. I'm a business owner with plenty of integrity. How dare your establishment think and treat me, as if I'm an idiot.
I warned with a professional conversation, I once sued over $500 because an establishment did the same. By the time I was done, they had to pay $200,000. I saved my contract. This is the perfect place that needs to learn a costly lesson.
I treat clients the way I would like to be treated. With respect, honesty, and integrity. I would expect the same from any other business.

This move experience was without a doubt INCREDIBLE! Matthew and the team went above and beyond to ensure that my belongings were brought in with urgency and care. Anthony even went the extra mile to assemble my bed (I didn't even ask him to do so). From unpacking my items to bringing stuff inside the apartment to SWEEPING MY FLOOR! Matthew asked several times what he could help with, and I never felt the need to move a finger, even though I couldn't help it at times. I appreciate the level of efficiency and care that the team provided during my move. An incredible experience, to say the least.

Hired them for a long-distance move to TX. They quoted a very reasonable flat rate, and the two movers who came were fast, efficient, careful, and kept their masks on.

The movers came on time, packaged everything well and neatly, and got everything out in about three-hours for a two-bedroom house. I will recommend moving with these guys enough!

Jack and Matthew delivered my goods today with absolutely awesome service and did everything I asked. If it was up to me, I'd give them a raise. I hope they move me next time.

In addition to being kind, they were also very effective. These guys were early by 10 mins, and the total bill was also less than estimated! Recommended.

I give this company five stars for such a smooth move. They had us in our new house in Texas exactly as planned and on time. They were careful and very nice too.

This is their business plan:
First, they quote you a price for your move that is reasonable. You pay them. Then they will call you back two weeks later and increase the price. They will tell you that if you don't pay, they'll keep the money you gave them before and won't get to move.

Then comes the fun part. They outsource your move to OTHER scammers that increase your price double. They'll make up some excuse that you're "breaking their terms". My price increased from 4,000 to nearly 8,000.

Then, when they get to your home a month or so later, most of your furniture will be broken and they will increase the price AGAIN. They won't give you your things unless you pay them double.

I had a police officer there so when he started talking about doubling the price again, the police came around the corner and he suddenly "changed his mind". If you call Southern guarantee during this, they will outsource your calls to India.

I forgot to add, the second and third companies they send you to ONLY accept money orders so say bye to proof of purchase or a refund.

I hired them to move me from my storage locker in Missouri to my new home in Arkansas. They quoted me $2200 and i payed $1100 down payment. A few days before the move a Mathew Higgans from quality control dept called to review my I inventory. I said it hasn't changed, its a 10x12 storage locker, the same as i had said during the call with Chris the mover. He then informs me that it would be $7000. I told him I couldn't afford that and would like my deposit back. He then tells me its none refundable. So Im out $1100. As a retired widow that really really hurts. It is wrong in so many ways. I hired a local company as I should of from the start. BEWARE, THESE GUYS ARE BAD NEWS!

I called to try and cancel but they will not refund my money last week. Then I changed my dates, and no call no show after I was told 2 x' s that the movers would be here in 30 min. NO Show, NO Call, so they are in Breach of Contract and I will get my deposit back. They do not take CC they said, so BOA will go after their $#*! for no service and will contact the Attorney General as well. I have on 1 day to get out of my condo that was sold, and they could care less. DO NOT USE!

They took 1334 dollars in cash and on the day of move a man and a woman showed up in a SUV and the man started yelling that his 24 ft truck cannot come up the driveway. I told him we just had a 28 foot truck here with no problem. I also said we can carry the 15 items to the main road where your truck is in my Dodge Ram Truck. BUT HE HAD NO TRUCK ANYWHERE. The woman said give us an extra 1700 now and we'll send a truck later. I said no and they gave me the finger and drove off. I called the SGM and a gentleman said the charge on your contract does not include the moving expenses. He then hung up on me.

Do not use this company. They are not movers. They are brokers geared to take your money and deliver zero service or guarantee. They only mention they are brokers in their (several) BBB complaint responses. They only claim to be movers on their website. The fee they charge is only for them to arrange sub-contractors to pick up your items. They do not have your best interest in mind and have a zero refund policy no matter how terrible your experience is. They charge a fee based off the moving quote, which is nowhere near the true cost of the move (even with specific and accurate estimates), and all customer service is based in India - making communication extra difficult. Upon pickup of our things our driver missed the window twice with little communication. Upon the first attempt of delivery they arrived with the wrong items and no idea on the location of our actual things (tip: add a GPS locator to your things when you move). Southern Guarantee did nothing to help and offered zero refund or discount on my move, even though they subcontracted the work to a horrid mover. I was left alone to deal with the subcontractors they hired to remedy the issues. It took them 10 days past the original delivery date to find and deliver my belongings and offered zero discount. This company is as close to scam as it can get. Please do not use this company. I wish I had done more research and gone with someone else. Terrible experience.

This company is NOT a moving company. They are a broker. They will hire the cheapest actual moving company to move your things, and have a very cleverly crafted agreement that they believe absolves them of all liability when the movers are horrible. As the broker, Southern takes money up front and there is NO WAY to get a refund from them as they will blame any issues on the mover (or on YOU). In our case, the actual mover loaded half our stuff and then demanded DOUBLE the agreed price or they would not move us. We had to call the police who finally forced them to unload our things. The movers left, Southern claims we "refused pickup" and keeps the deposit. And due to the contract terms, very few are going to hire a Florida-based attorney to go after them and spend WAY more than your deposit on getting a verdict against them. They know this.

DO NOT HIRE SOUTHERN AND DO NOT PAY ANY UP FRONT DEPOSIT.

I did my homework thoroughly before our move, checking prices of a wide range of options. Southern beat them all. And our service did not suffer one bit for it.