Sono Bello

I booked the procedure and canceled 60?days before because I found out ( it was not disclosed) that dr Rocco was a orthopedic surgeon not a board certified plastic surgeon. At the time he had been doing plastic surgery for less than 1 year so I asked for my money back in October 2024. After Jenna ducked me I went to the facility and spoke to Tara the business manager. She gave me a paperwork for a refund promise for $2400 less than the 12k I paid citing surgical fee. READ THE FiNE PRINT. Once you book a date and get cleared they keep your $. Finally on 1/3/2025 I receive my $9500 check and it bounced. Really Sonobello? Spoke to Tara and for some reason the email given was not valid. Going to the facility tomorrow!

This is becoming a very frustrating and upsetting experience. FYI: Don't always trust reviews. Ever notice why they have so many high ratings, if you have a dispute, in order for them to work with you, they ask you to take the bad review down. I have had so much trouble trying to get an issue rectified with Sono Bello in the Westchester office. I have also been reaching out to the corporate office. They were responsive in the beginning and now I am not getting any resolution. I am very dissatisfied with my procedure and the scarring that I have on four parts of my body. I would recommend if you were seriously looking into these procedures that you fully educate yourself on what the outcomes would be. I was very excited to work with Sono Bello on my transformation, now I am sorry that I did my procedures. I was told that if I did my stomach area, I would achieve flat and tight results, that is definitely not the case. Now the surgeon is telling me that I would never be able to achieve a flat tight result! She is stating that it is due to visceral fat/ excess skin. I was never told that this could even be a possibility. While I do understand that, the revision that they did offer should take care of the excess skin and any additional fact that we left. I also have a lot of Discomfort of my abdominal area at the end of the day, if I wear clothing that may be a little more restrictive, Like jeans, dress pants, etc... I never had this prior to my Surgery. I am also very dissatisfied with the scaring on my body. I have four areas in which the scars have not healed. They are embarrassing and very unsightly. My surgery was almost a year ago and they have still not healed Also,as an FYI, don't trust reviews. They make you take them down in order to get your revision or an other help from them

The procedure was very painful and I could feel the surgeon cutting me! It also took the nurse and surgeon a couple of hours to start an IV! Very uncomfortable procedure!

AT no point do they tell you that you WILL have saggy skin. I was told that as long as I wore the compression suit for as long and diligently as I was told, my skid would adhere as I healed and would be fine. THIS IS NOT TRUE. Now they want more money to remove skid and can only remove skid from the stomach. I'm 130 pounds so it wasn't like they took much fat off of me. I HATE my results and look worse than I ever did! Worst mistake of my life.

Not happy with results. Shared that, dismissed. Additional service cancelled - 4 weeks no refund received yet - have called multiple times and keep being told it is being processed and will be refunded. Waste of my hard earned money.

I booked a consultation a couple weeks ago, waited at least 40mn,I filled the papers ( mind you they ask to come 15 mn prior)no one came to check or apologize for taking so long to see you! Good thing I was reading the reviews while waiting. Then I realized a lot of people are saying how bad they treat their clients, I just left.save my money! Do not go there,they don't respect customers!

I paid $9562.62 at my initial consultation on 5/07/24 for a procedure scheduled for 9/4/24.
Due to the location of the services, I canceled my appointment over a month before it was scheduled. I was told I would be reimbursed within 30 days of my cancellation.
It has been over 30 days since the cancellation, and I still have not received the funds back on my credit card statement, so I called and inquired. I was told I would receive a callback. I did not receive a call, but two days later, I was sent an email stating that it had been over 45 days since I made the credit card payment, so they would "resubmit" my refund via a $7070.62 check that I would receive within 7-14 days.
I never had this service. I went to a 10-minute consultation in May '24. I canceled well within the cancellation time frame. My refund should be in full, in the amount of $9562.62.
This was the response I received: I apologize for the delay with the refund. I have resubmitted it and we will be mailing a check out for $7070.62. The check should arrive in 7-14 business days. (Since it has been over 45 days from the time we charged the Amex, we can't refund the card directly).

Please see the attached Financial Agreement.

Thank you, Sarah

Sarah Monahan I Patient Care Consultant

This place took a piece of my stomach which they never mentioned to me that they were gonna mess up my tattoo plus they have left me worst then what I look like before. I dislike the results so much that I've gone into depression. I cry over my results all the time. Dont waste your time & most definitely not your money. They scammed me for over $14k so I can look my worst.

I never expected this sort of treatment. The only person I spoke with during my pre op that was honest with me was the surgeon. The sales person in Montgomery of course didn't return my calls and the manager in Birmingham was argumentative. I called before the appt and after with concerns I had about the reviews I read. I decided to not move forward and they wanted to charge me $2,450 for the consult and I said no. I wanted a full refund so be careful. They don't return calls, it's my body and my money. Seek another option!

I came in as scheduled, waited for almost an hour but the staff at the reception kept laughing and very unwelcoming. The lady at the consultation sounded very proud and ruth. She requested I leave if I am scared and don't know what I want. She was pushing to be nice but very impolite. They gave me a quote of ******* plus and I compared to others which was way too high. She has no customer service skill at all. Please stay away from this place so they can correct their mistakes. I felt really hurt after sacrificing so much time to get there, and that's what I got.

They had 6 months to review my medications and health history. My first pre-op, they said I needed a medical release which they could've mentioned in any of those 6 months prior to my procedure so my procedure was postponed. They had no real solution, no other options, they just pushed my appointment that I had been waiting 6 months for back another couple weeks. Then they dismissed me as a patient, probably because I had words to say about their backwards policies. Go somewhere else, they just don't care at all for your outcome or we'll being. They only care about the money! F them! They ruined my dream.

Had my procedure 11/6/2019. Did 3 areas. Upper abs, Lower abs & Hips. I've gone from all XL AND XXL cloths to mediums and smalls. I went from a 14 Jean to a 6 and I'm only a few weeks shy of 3 months post op. I had this done in the Woburn Massachusetts office and everyone was so sweet, friendly & helpful. Every time I emailed Brittany she got back to me quickly. I want to do a few more areas and I 100% recommend this place. One photo was 3 weeks after procedure and other photo was 6 months after.

Horrible experience. Worst pain I've ever been through. Sent me home bleeding immediately after surgery, bled all the way down side walk and into car. It was like a twilight zone. They barely were done with surgery before they had me in a wheel chair taking me out the door. Not once did anyone warn me about how painful it would be. You are wide awake and fully conscious the entire procedure. It's been over a year and I am still numb in several spots. Not one person from this place ever checked on me. DONT GO HERE!

2-3 weeks ago I scheduled appointment for what they had available, came in 15 minutes early as requested, left after an hour… nothing. I work 60 + hours a week. My time is limited and valuable as well. They triple book appointments, and obviously don't want my business or money… Scottsdale location.,,, shameful… very disappointing, but Faith receptionist was wonderful! Never even reached out to me to find out why I left…they don't care… they are making money though… who cares about customer service?

Anybody wanting to get this service should really reconsider, My experience was terrible and the fat just returned but to other parts of my body leaving me with a weirdly shaped body. It's too expensive also,

I expended the money hoping to get good results. Lack of post op instructions have cost me more then $2000 dollars in post op massages and still battling with pain and fibrosis. Do not recommend the business

DO NOT USE THIS COMPANY.
Paid for 6 sessions and got thru half of them. All scheduling is done by phone and they will not call you back, text you Or answer the phones. You will be ghosted and you will be out your money. The only number that they give you to call is Jessica which is the mainline. Tried for three weeks many times and no answers or responses. You've been warned. Have a good day.