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Sono Bello

Overview

Sono Bello has a rating of 1.8 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sono Bello most frequently mention plastic surgeon, several times and worst experience. Sono Bello ranks 173rd among Cosmetic Surgery sites.

service
109
value
101
shipping
29
returns
37
quality
84
This company responds to reviews on average within 1 day
+69
How would you rate Sono Bello?
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California
1 review
111 helpful votes
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Not worth the money
September 25, 2022

I paid 8K for my belly and waist to be done. I am 10 weeks out and don't look great. I followed all the directions perfectly. My weight is the same. My clothes fit the same. I have no idea who gets these great results out there, because I was told I was the idea candidate and I look exactly the same as before, except that my belly area is wrinkly and looks pretty bumpy. I cannot wear a tight shirt without a shaper under. I can't really wear much without the shaper, to be honest. Not at all worth the money. Go to a plastic surgeon office, not this chain.

Date of experience: August 26, 2022
Sarah M. Sono Bello Rep
over a year old

Karen, we're sorry to hear you are not satisfied with the results of your surgical procedure. We'd like the opportunity to work with you towards a resolution, but are unable to identify which surgical center you visited based on the information provided. You may respond to the message we sent earlier or you may reach out to melaniem@sonobello.com in our corporate office. We look forward to hearing from you. Best, Sono Bello.

Virginia
1 review
80 helpful votes
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Bad experience
December 28, 2022

I had my surgery done on 1/28/2022, this has been the worst experience of my life. I have been suffering from cellulitis of the abdomen. My stomach became so swollen until it became just an opened area. I am now having to go under surgery to have the infected area debrided and my navel area recreated again. I paid "Sono Bello", $16,000.00 to perform what I thought would be a life changing milestone for me, but this has turned into a horror story. I can't sue because it can be fixed, and they are not willing to fix the problem. My surgery was done by Dr. Dawson, he was prescribing me medicine for MRSA, something I did not have. I had to go to the ER to be diagnosed with cellulitis of the abdomen. Thank God, for those Dr.'s because I was on antibiotics for 9 months without even being swab for the infections. Dr. Dawson just kept prescribing me the same medicines over and over without a care in the world.

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Date of experience: November 28, 2022
Adilene T. Sono Bello Rep
over a year old

Angela, we appreciate your feedback. Patients results and safety are our first priority. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss your experience and results.

Best,
Sono Bello

Utah
2 reviews
40 helpful votes
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So far so good!
August 20, 2019

I had cool sculpting done 3 years ago NOT at Sono Bello. I have cried a lot of tears over the expensive mess that decision made on my body. Giant hard squares of fat (looked like a pound of butter under my skin). I have been paying on this for so long and it has felt like I was paying for a wrecked car.
Sono Bello was very clear about what the laser lipo procedure would do. If anything, it hurts more than I thought and I hate wearing this firmware which they recommend for 3 months. I can tell right now that those big fat square are gone. It has only been a week and 1/2. I will weigh in in a month or two when I am no longer quite as sore and swollen.

Date of experience: August 20, 2019
Wisconsin
1 review
78 helpful votes
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Infection
March 7, 2023

The staff is above and beyond. I was unfortunate to get an infection. I would have to drive over an hour for them to look at me an change antibiotics. Now I have to go to a wound care clinic once a week. Most painful recovery ever!

Date of experience: March 6, 2023
Washington
1 review
298 helpful votes
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Alex and lipo
June 3, 2023

I am very unhappy with the results of my procedure. I have expressed this constantly. I did a revision and I thought that would help it but no it didn't make a big change. I had difficulty after the first procedure. All of my stitches opened and I was burned from the lazer. So now I have a large dark burn on my stomach that will not go away.it was a terrible experience and I do not recommend doing it. It cost alot and the results are not what was expected. Now I have to live with this mistake. I would like for them to offer some of my money back. This was paid in full. NOT A HAPPY WOMEN!

Date of experience: May 4, 2023
Missouri
1 review
126 helpful votes
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Think twice
August 21, 2021

I had a lot of hanging skin on my stomach from losing weight. I paid $10,000 to have it removed from 4 areas. They did a decent job of removing it from 3 of the 4. However, they did not remove it from the upper stomach area and honestly, it looks worse. After I went back in and was told there was nothing they could do. As a result, I still am unable to wear a two piece, despite years of exercising and paying 10 grand. I would NEVER recommend them. Please think twice!
Pic is up side down- couldn't get it to upload correctly
Btw- I had the surgery 10 months ago.
Update- was contacted by SB after this review and offered another appointment to see if they could fix the problem, I went and they said it was a mistake for me to come. They can't fix it.

Date of experience: July 22, 2021
Pennsylvania
1 review
91 helpful votes
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Pain and discomfort
January 31, 2021

I had the surgery almost 2 years ago. Not much has changed and I have severe back issues. Still numb and painfull. I've called and always get the run around. Covid came and I've never been seen. I live with this pain everyday. Very disappointed.

Date of experience: January 30, 2021
Tim S. Sono Bello Rep
over a year old

Patricia, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss your experience and results.

Illinois
1 review
114 helpful votes
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Painful procedure
December 4, 2019

2015 I had liposuction procedure hips abs and back. The pre-op med wsnt strong enough to ease my painful procedure. During the liposuction I felt tortured like my insides were being rip out wo pain meds. The lidocaine drip didn't help. The doctor was mean and unsympathetic. He warned me a CPL of times to stop moving otherwise he would stop liposuctioning. I was ready to die on their table. I will never again Sono Bello

Date of experience: December 4, 2019
Texas
1 review
33 helpful votes
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Let just say I know what to expect. ( Had lipo and tri sculpt ex tmy tuck) I went to Dallas and my doctor and staff were cool. I did not feel a thing during the procedure except for a slight tug and the nurse telling me to turn on one side then the other. I was very comfortable. Went back for my one week check up looked good, had some fluid removed and moving forward. People you still need to workout and eat properly. They are removing surface fat nothing below the muscle. This is not Dr. Miami this is Sono Bello. You will be sore. I quit taking my pain meds on the 3rd day. Still sore but tolerable without. I had 3000 cc removed. I dont expect to have a Kim Kardashian stomach and waist, but from what I saw of my results by 3 months I will look even better. Thanks.

Date of experience: January 21, 2022
Washington
1 review
37 helpful votes
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I was able to work with Theresa and got my money back after deciding not to go with the surgery. Theresa is a professional manager that is able to listen and communicate properly. Thanks.

Date of experience: September 25, 2022
California
1 review
18 helpful votes
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Resolved
May 13, 2023
Updated review

Sonobello engaged with me on these matters and we have resolved the matter. Their customer service department was friendly and understanding.

Date of experience: April 13, 2023

All money No care!
April 1, 2023
Previous review

Had multiple procedures at the Beverly Hills location in LA. On 28 Nov 22. Nurse in OR seemed juvenile and I coulld hear her from the next room prior to surgery laughing about her weekend and a friend being upset and crying using several explicits. Made me feel uncomfortable. She at no point cared for me or my presense during the procedures.
At night I had a call from the Doc. I relayed to him that the prescribed pain meds were not working for ma and that I wished to be prescribed something different. He said to give it time. Next morning I called the center to resolve pain management issue. I tried to relay that this happened before following another surgery (that pain meds needed to be swapped from one kind to another), The following day I contacted the clinic again on same issue without resolve or follow up/through. I was in so much pain I could not attend my one week follow up. I never received a call or email for my one month follow up and I have yet to hear of a 3 month follow up. Before I had a big belly. Now I am just deform. They'll do anything to get you scheduled and get you the credit line, but after that you are nothing to them. I wish I had never done this and I definitely never want to be seen there again. Ever. Desiree

Date of experience: March 2, 2023
North Carolina
1 review
5 helpful votes
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I've had a lot of procedures done at Sono Bello in Charlotte, NC. My third procedure was lipo on my anterior (top) thighs and under my butt done by Dr. Thiet. After I had healed, I saw her again, and she approved me for a revision. I tried to schedule it and was told that she was no longer there due to a family emergency and needed to go back home, or go back to her country. At some point, I was told that "anterior" thighs is not an area that they do, and yet, no one said anything at that time. I saw Dr. Alter to find out what could be done for my Revision, and he stated that I needed to weigh what I weighed at the time of Dr. Thiet's procedure. As soon as I was back to the same weight, I called to let them know (before Thanksgiving, 2023). I was told I would be "put on a list" to be called for an appointment. I was told the same thing on 12.12.23@ 2:45pm. They told me the same thing on 2.20.23@ 4:18pm and that I was approved, and that I didn't need to get the Revision in a certain amount of time, like I thought (that's why I called so many times). I was finally called the last week in January and scheduled my Pre-Op for 2.5 and my Surgery for 2.14. When I went there for my Pre-Op appt, I was told that it was scheduled for 2.12; that's not what I was told and wrote down when I scheduled it. I was sent a text on 2.8 around 4:15pm stating that I was denied by their Leadership Team due to being "outside my eligible time frame for surgery." They were just stringing me along and stalling the whole time to get out of the Revision; part of which wasn't supposed to be done to begin with).

Date of experience: February 9, 2024
New York
1 review
26 helpful votes
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I had a procedure back in December of 2021. In January of 2022, I had my post-up follow-up with Dr.P. We both agreed that I will be rescheduled for a revision, after she didnt perform the correct procedure that we both agreed on during counseling.however the receptionist are not knowledgeable on the procedures and policies of the company, since they do not explain to patients what happens next when something goes wrong. For example that your going to be on a waiting list and they can call you at anytime without any appointment or notice. By this time your weight after the procedure will change; therfore you would not be allowed to have your surgery done because this will delay the procedure again. I will never "RECOMMEND " anyone to this horrible place call "SONO BELLO."

Date of experience: January 26, 2024
Indiana
1 review
11 helpful votes
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Totally Satisfied
September 26, 2019

I absolutely am happy I chose Sono Bello... I am down 3 sizes and my eating habits are healthy now. The doctor and staff were so amazing. Especially Vanessa. She was very attentive and answered all of my questions. I have read some of the other reviews but this is not just a procedure. It's a life style change... would do it again if I could.

Date of experience: September 25, 2019
Florida
1 review
3 helpful votes
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I have to say my experience at Sono Bello was excellent from beginning to end. The front office staff was friendly and helpful. My consultation was very informative and I was given several options on how to proceed. At pre-op my nurse answered all of my questions and when I met Dr. Klein he had the best bed side manners ever. The day of surgery went as planned and I was out of there in a short time. I am post op 5 weeks now and seeing the results of my body contouring. If you are interested in body contouring this is the place to go.

Date of experience: August 7, 2018
Illinois
1 review
50 helpful votes
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Save your money
January 1, 2023

I felt rushed on the operating table. Not enough time to actually do their job. It was literally an hour! For anyone who wants this. I recommend no! My check ups were horrible! I felt he didn't know what to do,

I went in for my 7 month check up and they needed insurance cards etc.
Let me know otherwise!

Date of experience: December 30, 2022
Adilene T. Sono Bello Rep
over a year old

Hello Noreen, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.

Best,
Sono Bello

South Carolina
1 review
11 helpful votes
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So happy with results!
February 26, 2021

I am so happy that I had this procedure done to my upper and lower abdomen and also removing that awful apron I had for years. Dr. Vega is the best and so professional. I knew I was in good hands and she made me feel very comfortable. She did an awesome job. Make sure you ask for her if you're considering this procedure. The staff and nurses were amazing. I will go back later to have other procedures done. Thank you for everything, Sono Bello!

Date of experience: February 26, 2021
Florida
1 review
7 helpful votes
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Unbelievable
December 10, 2019

The staff and Dr T at the Turkey Lake office are so trained for all your needs. I had it done couple weeks ago now. It's true what is said about it. Minimal discomfort and practically no down time! As for results I had it done with little expectations and got the surprise of my life. Want my whole body done! Thank you!

Date of experience: December 9, 2019
Ohio
1 review
13 helpful votes
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Amazing experience
October 29, 2022

I feel like I was pampered by all the nurses and female doctor. I had an amazing visit. Everyone was super nice and made me feel comfortable and great conversation that helped me with my severe anxiety. They cared about their clients and their passion to perfect their work. I would recommend this to others.

Date of experience: October 28, 2022
Sarah M. Sono Bello Rep
over a year old

Nakry, thank you for taking the time to share your experience with others! We're thrilled you had such a great experience and we appreciate your wonderful review! Best, Sono Bello.

Texas
1 review
144 helpful votes
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This procedure should be done with real medications. I could not begin to tell you how painful this was. I had three kids no meds and this hurt 10 times more. He couldn't get the IV in so my hand is purple with a lump. As I was screaming and crying begging the doctor to stop. He said no. I have never hurt so much in my life. I am wondering if I should seek legal advice. This was not worth $*******.

Date of experience: December 31, 2020