SolutionreachReviews 125

We have been using SolutionReach since January 2012, and while it hasn't been perfect, it's been as close to perfect as perfect can get. We have saved endless hours with their automated messaging and recalls. We were able to have patient come back and see us who hadn't come in in over a decade. We had added their new features as they have become available. We use SR Communications with great success. Our patients love that they can text us to ask questions/schedule appointments. In this day and age, if you can't text to communicate with your patients, you're behind the ball. We haven't used their SR Schedule (because we use one directly from our PMS) but we have heard good things. I see that others have had issues with their customer support, and I can say that over the last six years we haven't had significant issues like that. There have been times when they have called us to let us know SR is not syncing and to have a look. All problems have been able to be resolved within a day. SR is constantly issuing Webinars and posting to their engagement platform to make sure we know any and all updates and features available. We have more than 400 positive reviews published thanks to them. We look forward to many more years of success with SR.

I honestly have no words to say. Give them a try. They are amazing. The software is CONSTANTLY improving, the customer service is just amazing. Ask for a trail, give them a go. I promise you that you will stay with them! We have had them for about 3 or 4 years.

I have been working with Solutionreach for several years now and I have nothing but excellent things to say. I would probably max out the character limit if I even tried. The customer service is like no other. This product has changed everything about the way we communicate with our patients! We have literally lost 3 employees over the time since we have implemented this product and we did not need to hire anyone to replace them due to having this amazing tool!

So, I took over as office manager on 1/1/18 that was in contract with Solution Reach, have not used them in the past. I was immediately unhappy with the service. The previous reviews are right, you cannot EVER speak to anyone on the phone when you need help. The chat for help takes FOREVER, and they are NOT helpful. I have asked a representative to help me design a flyer for a whitening special, he removed into my desktop, and proceeded to sit there and watch me struggle for over an hour designing it and did not help at all. I found out that we were being charged extra per month for 9 months for a chat capability with our patients, that we were never trained on, and never used. I immediately cancelled that feature, only to open an invoice last week, and there was the charge again! I requested a copy of our contract to be sent over, and inquired as to when our contract would be up. I was told our contract was up 7/16/18 and they emailed over a copy of the contract. I chose another company immediately and gave 2 weeks written notice to them that we would not be renewing our contract. I received an email from them stating that an additional contract had been found committing us to them for another year! The email also stated that if we did not honor this additional contract we would be charged 80% of $3887. 00. He did say that he would accept $1200 due to the fact that the additional contract was not sent over with the original. The addendum to the contract he sent over has an electronic signature on it, Dr did NOT sign it and had no knowledge of it!
The whole situation is very shady, I would definitively NOT recommend this company to anyone

We cancelled our service with Solutionreach after our 1 year commitment. I called several times to speak to our rep, but not luck. I always went into his voice mail. I finally asked to speak with his supervisor, but he was in a meeting. I was told he would call me back. He didn't. We have tried everything to get this company to stop calling our office and asking for a payment they are not owed.
It they spent more time improving what they have, and less time scamming, harassing, and threatening our employees to keep our business, they may have time to build a business worth offering to others.
STAY AS FAR AWAY FROM THIS BUSINESS AS YOU CAN!
They are like an octopus--once they get their tentacles on you they use every unethical move they can to keep you. And believe me, you will waste so much precious time to get the H---L loose!
Trust me--any positive reviews written, are written by one of their employees. Good luck with that. Truth always wins.