We love the positive impact this has had on our office and company as a whole. It's nice to receive daily review information
I didn't have a great experience with this company, but they reached out personally and we finally came to an amicable resolution.
This company is probably the worst I've come across. Please take my advice and stay away from them like the plague! While we had their service it was never working and patients hated it. We canceled services with them 6 months ago and they still keep calling us trying to collect for services they failed to provide! All this company seems to do well is try to collect money, they couldn't care less if their services work and their customer service is abysmal! They don't even deserve 1 star. They really are that bad, please do yourself a favor and do not ever even think of using this company!
After months of back and forth, they finally reached out to try and mend broken bridges and we came to an amicable resolution
I love being able to text. Patients who never listened to voicemails, never opened emails, tend to read their texts. Sometimes they even Reply!
Glad you're seeing success with Solutionreach, Brenda. Thanks for the review!
SR Conversations has not worked well since we added it to our SR package in November. We have spent countless phone calls trying to reinstall, update our OS, anything to correct what is clearly a problem with your system. The delay in connecting to your server is up to 30 minutes PER MESSAGE. We constantly shut down and restart both the app and the browser version of SR Convo to see any texts. You clearly pushed and launched a product that was not ready for release. When I called today you have TURNED OFF YOUR PHONES so no one can reach anyone at your company directly. Forcing us to use your "Chat" option, which, SURPRISE! Takes 20-30 minutes to connect, only to be told for the 100th time your engineers are "working on it". Have we received any compensation for a program we pay for, but can barely use? Nope! All very ironic for a company focused on "revolutionizing relationships". More like dissolving relationships. We are actively looking for another PRM software provider.
Also, just looked over your recent reviews on Glassdoor. Could have guessed this company is imploding. Now I feel terrible for your other long time customers AND your employees.
Overview
Solutionreach has a rating of 3 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Solutionreach most frequently mention customer service, appointment reminders and front desk. Solutionreach ranks 14th among IT Services sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Mark, I'm sorry to hear about your frustrations. Can you send me any more details on what we can do to help. Your practice namen and contact information and information on the issues you are having would be helpful.