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Solutionreach Reviews Summary
Solutionreach has a rating of 3 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Solutionreach most frequently mention customer service, appointment reminders and front desk. Solutionreach ranks 18th among IT Services sites.
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We have had Solution reach for just over a year now. It's been extremely helpful and convenient. Our patients love the email/text options and our front desk loves the fact they dont need to call patients all day.
Solutions Reach works wonderfully for our busy practice. It says our staff an enormous amount of time and our patients love it as well. It allows us to communicate with our patients so much easier and more efficiently.
Also, SR is constantly trying to help our practice grow and thrive with hosted webinars, articles, etc. We are not sure how we functioned without SR!
Sumer, thanks for the review!
I sat thru the entire webinar, It was informative to a degree. It had some good tips common sense ideas that we sometimes miss. For example the basic question for patients, How they prefer to be contacted. This is one of our chief complaints as we deal with a lot of elderly. They don't like to be have multiple calls, texts, etc. Best way to improve a practice's pulse is to send a review/survey to patients. Over all successful!
Thanks, Donna!
I'm on the phone with them now. I've been on hold 5 times, for a total of an hour, just to get some basic training questions asked. When I asked to speak to a supervisor the rep put me on hold for another 25 minutes. STAY AWAY FROM THIS COMPANY. IT REALLY DOESN'T GET ANY WORSE.
Whitney, I am very sorry for your frustration. I'd like to see if I can have someone call you to answer any questions and correct this. Please send me your practice name and number so I can have someone reach out.
I have been trying to contact this company to find out why a training session was blown off by them. I have yet to receive a call back. I called them and waited for 30 minutes only to have them hang up on me. For a company specializing in handling your patient services it is a paradox just how they could be so lacking in their customer services
Neil, we're sorry for your frustration and would like to help get this resolved. Can you send me your practice name and number and I can have someone reach out today?
Very disappointed in Solution Reach. Literally the WORST customer service. The employees are straight RUDE. Go with Weave, they do everything this lame company does and they have way better customer service.
I'm very sorry to see that you've had a bad experience. We'd like to see what we can do to resolve the issue. If you send us your practice name and contact information we can have someone reach out.
This software DOES NOT WORK. It would offer patients appointment that don't exist meaning I had to call them to reschedule. It made me look foolish to my patients.
It sends text reminder (TONS of them) for the wrong times.
I tried for 6 weeks to work with customer service which was horrible. Basically there is no customer service. Solution Reach has been detrimental to my business.
I am very sorry to hear about your experience, Amy. I'd like to see if we can escalate your problem and get it resolved. If you can send me your practice name and number, I can have someone reach out ASAP.
WOW! I did ONE demo with them, told them Dr is not interested. THEY STILL CALL! Everyday, sometimes multiple times a day. I noted in our caller ID " don't answer" so now, I don't have to talk to them anymore. BUT one sales lady Diane, called our fellow Dr office next door to ask for me! She said that she hasn't been able to get in touch with me and asked our neighbor to give me the message. I can NOT believe these people. I tell everyone I know to stay away from Solution Reach!
We are so sorry that this happened. Can you please send me your name and practice name via DM and I can be sure you are removed from lists and not contacted again.
I wish we could give this company zero stars this is HORRIBLE. Bad service, Bad software, Bad management, and not worth the price you pay for. It took them over one month for them to call us back about a technical issues. By the time they had called us back we already found a better company. They had our contract on auto renew. I asked them to ONLY take the auto renew off for the date it ended and they cancelled our whole service before it was even up... Then guess what its been phone tag all day. Laughing at us. HORRIBLE. It sends texts for appointments that do not even exist and then they have no idea where they come from... AWFUL AWFUL AWFUL!
Tessa, we're very sorry to hear about this and your frustration. I'd like to have someone reach out to see if there is anything we can do. If you can provide a contact number and practice, we can follow up.
Taylor is beyond awesome, I literally had the best Customer service experience ever. Taylor was so helpful so friendly and so on the ball.
Thank for the review, Mercedes!
I had a very insightful setup session with Michelle. She is very knowledgeable and was able to answer any questions I had. So excited to make the switch to Solution Reach!
Thank you for sharing, Michelle.
Our practice has been using Solution Reach for about 2 months. So far, the patient reminders and patient reviews have been great! The ability to customize the amount of reminders sent as well as the verbiage used on the reminder is very useful. I'm also very happy with the customer service we have received thus far.
Beth, thank you for your review.
I have been extremely impressed with how responsive the staff is with any questions we have regarding our account. We recently transitioned to solutionreach from one of their competitors because the pricing was more reasonable, their services were much more professional, and their customer service was better.
Thank you very much, Blake.
I love Solution reach for our 2 offices! It helps us do our day to day job duties and still give all of our patients our undivided attention! Our patients love receiving personalized text messages from us, and we've had a reduced no show rate! I'd recommend Solution Reach to everyone!
Carissa, thanks so much!
We absolutely love Solution Reach in our office! We would highly recommend this to other businesses.
Thank you very much for the review, Alexis.
This company is horrible. They sent out hundred of texts to patients with incorrect appointment information. They are not able to even give us a report with all texts sent so we can attempt to do damage control on our own.
After a crisis event of this kind, it is shocking to me that there is such a careless cavalier attitude about giving us assistance
Ellen, I'm sorry this happened. Can you message me with your practice name and number so I can have someone follow up. I'd like to escalate your case and see if we can resolve the problem.
We love Solution Reach in our office! It is the best way to reach out to our patients and potential patients. We just learned something new today with this system and we can't wait to use it! Great customer service and always lets us know what new methods are out there and how to communicate great.
Thank you for the review, Rosanne.
I am really blown away by the level of service SolutionReach has offered our practice top to bottom. Starting with our sales rep, to initial onboarding, and now creating newsletters and really teaching us how to leverage SolutionReach technology to assist serving and communicating with our patients to increase our practice efficiencies. In this day and age, we are finding more and more patients want the option to communicate with text messaging and this is just one of the many solutions SolutionReach has provided us. Additionally, the surveys and convenient way to send FB and Google reviews to our patients will continue to help us grow our online presence.
Russ, thanks for this review. We appreciate it very much.
Shane worked for over 30 minutes trying to resolve our problem. Very nice! He never gave up and kept trying until the issue was corrected.
Thanks for the review, Carolann!
As with any company, we all have areas where we could improve. I make a list, call them/email them, and they work through each of my concerns and make sure it is addressed/resolved.
Seriously, ask for Scott. He was amazing! He needs to be lead.
Thanks for the review Nicole. So glad you've had such a great experience with Scott!
From the business
Take Control of your Patient Relationship Management with Custom Email, Voice & Text Appointment Reminders app, Recall, Surveys, Birthday Wishes & More! Solutionreach helps practices, improve patient relationships leading to higher retention and referr...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Tiffany!