Solutionreach

For a communication company they haven't figured out how to master this. Once you sign up and get past the sales person everything goes down hill form there. Still waiting to hear from our success coach. We were told email was the best way to contact her, I have yet to receive a response. Had to call the sales rep. To get the install rescheduled and now waiting to hear when stage 2 of training will be. Ready to cancel service before we can even get it up and going. Horrible customer service and no communication.

I love how solutionreach works for patient reminders and boosting reviews on sites like Yelp, Google and Facebook. Having two offices made for some minor problems as we rolled it out, but solutionreach was there for me to resolve the little glitches that popped up. To be fair to solutionreach, most of the issues were with my database and with me still learning the system. So initially some patients were directed to the incorrect location. Solutionreach logged on to my server and corrected the issues my practice management software and its data. And wow, it is working great! They also take the time to educate you so you can eventually fix and set up features by yourself with confidence. I would recommend solutionreach to anyone looking for a reminder services company. They are great. Kurt W Hoffman, DDS

Our office has had Solution Reach for less than 1 year and have had constant problems. We have waited 3 weeks for service to be fixed several different times. When you call them you can never speak with anyone because they are always busy and they never return calls or emails. Our representative Chris Peterson has yet to call me back and I have left at least 6 messages and 4 emails. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

I have been working with Solutionreach for several years now and I have nothing but excellent things to say. I would probably max out the character limit if I even tried. The customer service is like no other. This product has changed everything about the way we communicate with our patients! We have literally lost 3 employees over the time since we have implemented this product and we did not need to hire anyone to replace them due to having this amazing tool!

The only customer service you can expect once they install the software, is their "chat" services. They are clearly understaffed. We started with their product a month ago and have yet to use it completely because it is not pulling from the correct database. NO ONE will call me back to fix it and the and the skill level of their chat personal is too limited to solve a data base problem. I have spent HOURS on chat to no avail.

I am sure it is a good product if they can actually pull the correct data. But paying for a service that it utilized to 50% has been very costly. I very unhappy with this service..

Solution Reach salesperson told us about a scheduling feature that doesn't exist, and that it would be compatible with our other medical software. Neither of these are true, and we have been in contract for one year. The first few months they said they could fix the issue, of course they did not. Now the contract 'auto-renewed' and they are telling us we 'can't do anything about it unless we want to buy out at 20% off'. Our new rep, the original person that sold us the software was gone about a month in, laughed at us on the phone when we said we wanted to cancel the service. When we asked Kris P. About the services that we were promised, he laughed and told us they don't even offer those services. Horrible customer service.

I attended a bunch of the training sessions at Solutiontech. We have been using the product for 2 years already. It was nice to find out about other stuff. We thought about signing up for more services, but we are having some issues with our reminders going to peoples spam blockers on their cell phone so we decided to wait until spring to see if the blocking issues get better. I have to say to actually talk to someone/support is horrible I had to hold on the line for 3 hours when our system went down a few weeks ago. We are family doctors and use the system basically for appointment reminders.