Society6

There is a reason why the reviews are nowhere to be found on the site (or atleast not in an accessible place) - the site is a major rip off, borderline scam.

I mean 49.99US is already a lot of money for a shower curtain but once you convert into Canadian dollars and add on the $20+ shipping charge (on a item that weighs less than 2 lbs!?!?), it becomes an $80 shower curtain. Since I couldnt find anything like what I thought I was getting on society6, i debated for a few weeks then finally made the purchase.

Took about 2.5 months to arrive. But even though I was home all day I still reciever only a note saying (by the senders request) that I go pick up the thing at the post office, at which point they charged me an additional $20.

I've included a photo of what $100 canadian will get you at society6 (not the worst but still so cheap), I expected a thicker, more well made piece - not sure if its visible in the pick but the holes for the rings are basically just cut out slots, the curtain hanging as if for dear life... I shudder to think how long it will last.

Oh and i want to mention the smell. Here I sit in my washroom, 2 days after finally getting my cheap as heck shower curtain with no rings, and no liner, just breathing in the chemical fumes the piece of garbage has been providing, it still reeks of rubber or plastic or some kind of chemical I'm not familiar with.

100% regret buying form this place.

Oh wait I also complained to the company where they told me I could get some of my money back! But then was immediately dismayed as they are ONLY reimbursing the last charge of $20, and by reimburse what they meant was 'store credit'. Pretty sure I wont be using that but THANKKKS.

Wow! I am extremely impressed by this company and their great customer service! Recently I ordered two beautiful canvas prints and before ordering I really took my time measuring the space to ensure I ordered the correct size, etc. It turns out I didn't think to measure the depth and they visually shrunk the room way more than I expected. I truthfully am not the type of person to return things, mainly because of the extra effort and "fight" it usually involves, but in this case since it was bothering me so much I decided to see if I could return/exchange the prints so I submitted a request around 8:00pm Pacific time. I received a response within 30 minutes explaining that the refund had been processed and that I would not need to return the prints and all they asked was that if I could find a good home for them or donate them to a charity like Habitat for Humanity. This gesture and amazingly perfect suggestion just made me feel so good! I LOVE IT when a company does things like this and GETS it! I am literally still shocked since so many companies don't operate this way. Not only will I take that suggestion and donate these paintings to Habitat for Humanity but I'm going to get right back on their site and order the correct size of paintings for my room right now. I'll also be telling everyone about this when they comment on my new art:)

Thank you! Keep up the great work, you just won a customer for life.

**Update** I literally just posted this review on yelp a few minutes ago and already have an update to my original post. I don't think I could love a company more. I'm literally nearly in tears here lol! When I first sent my request asking for a return/exchange/refund, I wasn't my usual cheery self. I'm used to dealing with cruddy customer service so I just got straight to the point. The responses that followed from the customer service rep were so kind and I was in such shock from the gesture and suggestion that I couldn't stop thanking him and the company. He replied with a promo code for me to use towards my new paintings! I told him that I have never in my life left a customer service experience smiling like I am right now.

So much love for this company and their amazing customer service!

If I could give this place ZERO STARS, I would.

I have nothing against their Artists, I think they are great. It's their customer service that is completely unacceptable.

I placed an order for an iPhone case back in September. Unfortunately due to some paypal/society6 website confusion, I was charged for 3 cases. I immediately tried to contact them to cancel the order, but there is NO CONTACT NUMBER.
I made an appeal to paypal, and they handled the dispute. The order was cancelled, and I received a refund, so I went to place the order again for 1 case. The order went through, and I thought all was good. A few days later, I logged on to check the status of my order, to find out that I had been refunded the amount for that order too. When I contacted them via email to find out why, they made up some lame excuse, and basically said they were charged a feee from paypal, due to my dispute, and so basically they were barring me from doing business with them again.

After damaging my new phone, I decided I really, really needed a case. So on October 25th, I had my boyfriend place another order, thinking we were being sneaky, using his name, credit card, and contact info. The Order was placed successfully, however for some reason, we didn't receive anything. After a couple weeks, we tried contacting them, because the order just said 'pending'. We have only received generic emails saying 'we will contact you within 24 hours'. We have NEVER received any response. We've sent numerous emails. And Nothing.

I've tried contacting them via Twitter, which they ignore. I became a friend of their facebook page, and asked them to reply to their customer emails, and I just discovered that they deleted that comment, and have BLOCKED me from commenting on their page. Total BS.

I have already contacted the Better Business Bureau about this, and am waiting to hear back from them.

I also found a number to call and leave a message (it was on the Visa statement which showed the charge, and the refund). Feel free to call, and leave a message: *******781.

I have ordered many times now from Society6, and was always satisfied with their products.

However, in my last order, the two biker tank tops that I had ordered ended up being way to big. Unfortunately, I received the order two days before leaving for a one month trip to Europe. I wanted an exchange, but no one would be home to receive the item, and the post office would only hold the item for five days before returning it to sender. I wrote to the Society6 customer service via e-mail, and Dev, one of their customer agent, answered the very next day. Considering the time restriction that I was under, I was thrilled about the quick response. He explained that I had 30 days to return/exchange the items once received; that I would need to make another purchase with the new items that I wanted; and that he would refund me the original order once I wrote the order confirmation number in the ticket that he had opened for me.

I left for Europe, and shortly before returning, I placed my new order. However, the 30 day delay was expired, and the ticket originaly opened, was now closed.

I contacted customer service once more via e-mail, and again they responded within 24 hours. Dev, who had originaly helped me, not only re-opened the ticket, refunded me the orinal purchase, but also told me that I did not have to return the tank tops and could donate them to whom I pleased. I ended up giving them to my co-worker who adored them and who will probably become a new customer of Society6.

Good customer service is very hard to come by, but great one is almost un heard of. I highly recommed this company for the great products they have, but also for their outstanding customer service!

I ordered framed prints of my work from Society6 for and Art show I have coming up. The artwork arrived and of the 7 frames I ordered, 5 were damaged, or didn't have correct hardware installed. I was so upset! I immediately reached out to Society6 through their message system. I was really upset that they didn't have a phone system.

After sending my first email, I was told in a quick response (from a man named David) that I could have new products created and shipped to me at no extra cost, to replace the broken ones - I could even keep the defective frames.

I was so happy, but worried the new ones wouldn't come in time for my show. I wrote back asking if I could have express shipping. Fairly soon I received a reply stating express shipping wasn't available. I responded that I was disappointed and began asking if I could cancel my order and what the process would be for that. I stayed that I didn't want to actually do the cancellation, but I was just asking.

Next day I get an email from a new customer service rep. Saying my order had in fact been cancelled. I began to panic since I hadn't decided to do that for sure! I emailed again saying I didn't want to cancel the replacements and I was frustrated with not knowing what to do now.

The original gentleman I spoke to (named David - yay David!) got back on to the email chain and told me they're refunding my money, sending me replacements, and letting me keep the original defective prints.

I really was scared and worried that Society6 was going to not be willing to help me make things right, but from my experience, they wan't happy customers (which I am!) and take pride in the products and services. I really love what they produce and I love seeing my own art come to life through them.

I'm so glad David was around to help me work things out. Thank you everyone at Society6!

**UPDATED: 11/9/2015**

This would really be a 2.5 stars rating if possible. So after initial ordering experience where my orders were being cancelled left and right, I posted my first review.

Not long after someone from Society 6 informed me that they had pushed my order through to shipping and would additionally refund $35 for the inconvenience. The products arrived quickly for parcel shipping (google search reveals that it's pretty much a reviled form of shipping) and for the most part the items ordered were pretty solid. The quality of the products were pretty great for the price.

So after posting the my first review on here Society6 sought to rectify the situation pretty quickly. Credit where credit is due and had this been the end I would've rated at 4 stars.

All those things being said it's been the 10 business days (per their FAQ) since my cancelled order and I'm still out $486.18 (I hit up customer service regarding my refund again today and no response so this update does account for over three hours to respond to an established ticket#). The other refund for $508.70 was processed almost instantly so whatever the reason if you're expecting a refund be prepared for the same results as tracking the shipping: Maybe not today maybe not tomorrow but someday probably?

If your orders are cancelled, or you're awaiting a refund, or trying to accurately track the shipment - here's you:

¯\_(ツ)_/¯

Overall good products but somewhat inconsistent operations. This is only my experience however and I'm thankful that others have had better because these artists should be supported for doing amazing work. But for the percentile of folks who don't get through on the first pass you'd best be prepared to troubleshoot.

Also attached my total society 6 balance in my checking and their customer service response regarding refunds.
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Attempted to order two times, here's what happened:

First time I ordered via regular credit card - $508.70 order was cancelled without my knowledge and no notification. Inquired via their only customer service option (email) and was then informed that my order had been cancelled.

Ok that's cool maybe it was my mistake? Decided to reorder again utilizing PayPal since I've never had an issue with PayPal payments. Tediously added everything to my cart again and checked out optimistic issue had been resolved. This order was in the amount of $486.18.

Fast forward a few hours later and Society 6 has graciously notified me that my second order was cancelled. Not sure why but at this point I'm pretty over it, guess I'll just wait to see if they will appropriately refund my orders.

Why Society6 is the best online place to buy art?

Quality:

I have purchased totebags, t-shirts and throwpillows. First of all, their designs are unique because you can find the ones you love from artsits all over the world.

Their print quality is also great. Even after washing them the colors stay the same.
Ao, I am still using all of them quite happily.

Customer Cervice:

I have ordered Gandalf's Magical Science T-shirt ( http://society6.com/product/gandalfs-magical-science_vneck-tshirt?curator=melikeba) and The Lord of the Rings Hoody( http://society6.com/product/the-lord-of-the-rings_hoody?curator=melikeba), from Society6, in January. But I didn't get the pack for a long time, so I contacted their help desk. I found out my order was lost in postal service.

They were so helpful and re-send my order. But then again, I didn't get it.

So I contacted S6 again, and they re-send it. Finally, yesterday, I got my T-shirt and hoody! Both are awesome, quality of print on the fabric is great as I have already said above.

Upon receiving a gift purchased from Society6 a few years ago, I have been fascinated by the site ever since. My wishlist has fluctuated greatly over time due to my fastidiousness, so I when I finally nailed down my order of a shower curtain and duvet cover, I was very excited to finally receive my custom product after years of searching through thousands of amazing pieces of art. I ordered during a "Free Shipping Worldwide" sale, which I mistakenly assumed meant free shipping worldwide. As a dangerously active online shopper, I am familiar with such deals and have never incurred shipping charges when promised otherwise. Approximately one month later, I finally receive my order after being unable to track it for two weeks since tracking mysteriously ended at the Canadian border. Relief that my order was not astray was promptly replaced with disappointment when I was forced to cover an enclosed shipping/customs bill for $34. Considering the cost of my order, I would never have willingly paid $34 in shipping had I known this would be the case, so I placed a customer service ticket to inquire as to why "Free Shipping Worldwide" was not so free after all.

Jonathan, the customer support representative who was assigned to my ticket, was incredibly helpful. He humbly explained that Society6's shipping policies varied widely from country-to-country (in which case, why would they offer worldwide anything, I ask--but I digress) and promptly offered me a one-time courtesy of refunding the customs charges against the cost of my order. While this is happening, I had not actually had the time to even open the package and inspect the product, but once I had I realized that the print on the duvet cover was awfully distorted. Again, Jonathan came to the rescue by helping me refund the faulty product.

Throughout the transaction, Jonathan was unquestionably polite and always responded within a maximum of three hours, which was greatly appreciated. Despite being unhappy with both the shipping terms and the product, my customer service experience was so positive that I am not opposed to ordering from Society6 again, which would not be the case for any other vendor following such an ordeal. I do recommend, though, that one strongly consider two things: 1. The shipping terms to your country; for once, read the fine print, and 2. That the art you are ordering will still look good regardless of the resize/distortion factor on large surfaces such as duvet covers, tapestries, rugs, etc.