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SnapDeal

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India
1 review
0 helpful votes
Follow Karthik K.
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I order 2 nos of same model kemei trimmer in Snapdeal but igot only one. 1 week over still they is no response, for every 2 days they call and say we are enquiring. I ordered in Snapdeal as it is indian company instead why going to Amazon as it is foreign company. But Snapdeal proved about indian company is worst and go to foreign company. Hereafter I will never place order in Snapdeal.

Date of experience: March 13, 2020
India
5 reviews
6 helpful votes
Follow Swagat P.
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I bought a HP15 ac101TU notebook through snapdeal. There was that back to campus offer of extending warranty with some accessories at a discount payment of Rs. 1500, as per snapdeal and hpshopping.in/btc2016. I did all the required formalities including the payment. It has been more than 5 days, I got no clue of the offer. When I mailed to the redemption cell... one of their executive replies with some offer charging me some Rs. 5000. I am feeling like being cheated. Snapdeal... you only advertise for their offers or even care for that service is reaching to the customer or not... I saw the ad of offer at ur site... so you hold equal responsibility for this torture.

Date of experience: July 19, 2016
India
1 review
0 helpful votes
Follow Bhawna A.
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Pls don't buy anything in bulk from SNAPDEAL bcz you faced any problem and want to return they will reject. I Ordered 6-7 products but I need to return all the products bcz of size fit issues and 1-2 cloth quality issues but after 5 returns they reject my next return request. Reason they are giving...that after 4-5 return you cannot return anything and it is our company policy. Who said we can not return all the products if we are not liking it. I have 1900rs product which I ordered first was loose than I replaced in smaller size now they are tight on me so I want return but they are not returning my product bcz of multiple return. What type of thug policy you have. If I am not liking it than I will return na why would take it zabardasti. No other company have this stupid policy than why you have and if you have than show me in written first.

Date of experience: November 16, 2023
Deepak J. SnapDeal Rep
over a year old

Dear Bhawna,

Sincere apologies for the unpleasant experience. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

India
1 review
3 helpful votes
Follow Nirmal t.
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It all started when I wanted to buy a DVD for my Xbox One Gaming Console. I usually go for Sites such as Flipkart or even Amazon. I decided to try Snapdeal out for one time and believe me, it was horrible. It was going well until it reached the nearest hub(I have no idea were that is). Next day it said it was out for delivery(I'm a guy who tracks all my orders). I was quite excited and decided to stay at home to purchase it. But no call or anything came. I was quite disappointed but it had happened to me one time with Flipkart as well.It said that the first delivery attempt failed. Next day same thing happened. And after that as well. It said that all delivery attempts were failed and order was canceled. Snapdeal Suck soo bad. I'm sure it was the fault of the courier as they were not even trying. They couldn't give a $#*! to call me. Stupid freaks. Never buy anything from Snapdeal if you are not from Mumbai or Delhi or Kolkata.

Date of experience: September 22, 2016
India
1 review
0 helpful votes
Follow Abhimanyu K.
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I had ordered mens vest got the wrong product and instead of refund they asked to courier the product to their Wearhouse from my own pocket. Da** guys with shi* policy.

Looking for minus rating.

Date of experience: September 21, 2022
Deepak J. SnapDeal Rep
over a year old

Dear Abhimanyu,

We are really sorry for the trouble caused. Please share your contact details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue. We regret the inconvenience caused.

Thanks,
Team Snapdeal

Kuwait
1 review
0 helpful votes
Follow Babu S.
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Very Bad company
May 5, 2023

Snapdeal very bad company, I order 2 palazzos last month 04/04/2023,first delivery date 16/04/23,today 06/05/23 still not recevie, the past one month they change 4 time delivery time. 4 time I send complants through help centre, each time computer showing you get reply within 48 hours, but still I never get any mail from snapdeal, I will try many time contact through telphone, there is no optation. I am leaving aboard, so I suggest people who stay outside india never book snapdeal.

Date of experience: May 5, 2023
Deepak J. SnapDeal Rep
over a year old

Dear Babu,

Apologies for the experience you have been through. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

India
1 review
2 helpful votes
Follow remya h.
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Snap deal
June 22, 2016

Please dont purchase from snap deal. I have applied for refund a month back for a park avenue tshirt. They says they didnot receive it back as it already picked by the courier a month back. I call the customer care so many times. First they were telling that they got the item due to the system error its showing "pickup failed" and i will get my refund within four days. But nothing happened. When we call the customer care theyalways says you will get a call regarding this issue in 24 hrs. But it never happens. I lost my 480 rs and i spend at least 150rs in this one month period to talk to the customer care. Very PATHETIC service. So please remember while order anything from snapdeal there is no chance of refund.

Date of experience: June 22, 2016
India
1 review
0 helpful votes
Follow Bhupender T.
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Poor service
December 28, 2018

I ordered mi earphone
When I open that is used
This is not new earphone of mi
Snapdeal you guys make us people fool from your online shopping deal.
Guys plz dnt purchage any item from snap deal
Is the better way to go on market and get what ever you want...
Very poor service
If the owner looking this review plzz cheak what going with your customers...

Date of experience: December 28, 2018
India
1 review
0 helpful votes
Follow Neeraj K.
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Regretfully, I have to inform you that I just received my recent Order ID: *******7560 is faulty. The mobile Panasonic eluga marine blue has the issue of start up. Its neither starting nor getting charged.
The earlier order ID *******5479 panasinic eluga champaign gold was also received faulty and still pending for refund.
Now, I think that the material supplied through Snapdeal is worst in quality and snapdeal has no control in quality check. No doubt, both the seller and snapdeal together are misleading and cheating the customer.

Date of experience: February 1, 2017
India
1 review
0 helpful votes
Follow Dilip R.
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They delivered fake product and not replaced or refunded amount till date... I wrote many mails and tried to contact but no response... They are cheaters...

Date of experience: June 7, 2021
Deepak J. SnapDeal Rep
over a year old

Hi Dilip,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID at grievanceofficer@snapdeal.com so that we can get this checked on priority.

Thanks!
Team Snapdeal

India
1 review
0 helpful votes
Follow SYEDALI j.
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Well, it is waste of time because I have purchased Nike shoes on June 2,2019, as they have sent the wrong shoes and I return back, they want me to refund my money, till date hasn't refunded my money, as they keep asking the bank details though I have provided everything. They keep asking for my bank statement, though I have purchased the item or product on COD. Cash on delivery, as I have provided the bank account number, IFCS code, branch code. They are just playing sending emails saying send them bank statements in PDF file only. There is no customer care to speak as they have an automated message on the phone when you try to call customer care. Hopeless service and these people are spam, I think I need to complain about consumer court. Snapdeal is a big spam. A big Zero rating.

By SYEDALI j

Date of experience: June 26, 2019
India
2 reviews
2 helpful votes
Follow raghvendra d.
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Very bad service of snapdeal I buy one micromax 50 inches led from Snapdeal site he is not able to satisfied to the customer. He taken 15 days and commit to customer but finely not dispatched the product.
Spacialy his customer service is very bad and he don't have knowledge how to provide the solution to the customer every time repeating the same word to the customers.
Thanks
Raghvendra.

Date of experience: April 3, 2015
India
1 review
1 helpful vote
Follow Pawan J.
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I have not received my refund after 2 month. There management is so poor and he provide wrong slip when is return item. Order id no.
I have order ID No. - *******9518
Valcan Receipt no. - AWB R*******

Not refund received/... my contact no. *******870

Date of experience: January 27, 2017
India
1 review
0 helpful votes
Follow TARUN A.
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Actually ZERO Star Rating. My sincere advice to people... Please do not buy anything from Snapdeal... They have the worst sales and support... The customer service reps don't understand what we say... They own the company " Vulcan Express" through which they deliver the products and they don't have any coordination with them. Extremely poor services provided by Snapdeal. Even they don't bother weather the costumer is facing problems. I haven't received my packet with in promised date. This is the worst experience. So guys please be careful before purchasing with Snapdeal."DIL KI DEAL IS NOTHING BUT DARD KI DEAL"... My big mistake to buy from Snapdeal... A bunch of hooligans and inefficient goons.

Date of experience: December 20, 2016
India
1 review
0 helpful votes
Follow Yogesh T.
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Worst ever experienced buying product from Snapdeal, lost all my money which is been prepared through FreeCharge account, still awaiting my money back for more than 15days
References: complaint no. *******
Pls for God sake don't loose your money to these crooks
Yogesh

Date of experience: December 24, 2016
India
1 review
1 helpful vote
Follow Mokind S.
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Cancelled Order
September 9, 2016

I had cancelled my Order, before the product received to me,

But mistakenly my watchmen accept the product behalf of me

Now snap deal saying that we are not able to return this order

What to do if the delivery accepted mistakenly

Date of experience: September 9, 2016
India
1 review
1 helpful vote
Follow Mathew G.
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Not reliable and not prompt
September 2, 2023

I had several horrible experiences with Snapdeal. They don't know what is reliability and professionalism. I ordered for a T shirt, and on receiving it, realized the size is smaller than required and opted for replacement. It kept on rescheduling for pick up for almost several days and after complaining so many times one expressbees Rep picked up the item, but for three days it didnt show on the app that the item was picked up. They dont give any sort of acknowledgement on receiving the pick up. Finally due to some network error they couldn't update the pick up, so again complained to snapdeal customer service. Then pick up was rescheduled to ecom for pick up. After several follow up someone came to pick up, but no acknowledgement as before. Now it has been three days after pick up, but still not updated as picked up. What a pathetic service. I have decided that i will never deal with snapdeal.

Date of experience: September 2, 2023
Deepak J. SnapDeal Rep
over a year old

Hi Mathew! We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

India
1 review
0 helpful votes
Follow Varun D.
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Snapdeal does not sell fake products. Their products are genuine. I bought a Syska brand power bank from Snapdeal for below INR1000. The product is sleek and sturdy. The power bank is for ******* mah, and with one full charge, it recharges my mobile multiple times. The product was exactly the same as shown on the Snapdeal website, and the packaging too was good. The product came with a six month warranty.

It's been quite a few months that I've been using this power bank and I'm fully satisfied with my purchase.

Go ahead, search for Syska Power bank on the Snapdeal website and experience the life saver power bank!

Date of experience: February 22, 2021
India
1 review
0 helpful votes
Follow Sohum J.
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Fake products
September 21, 2017

There is no way the high end shoes listed on their website are genuine. They are selling Adidas Originals(NMDs, Stan Smiths) for 3-4k and have the audacity to say all products they sell are 100% genuine when asked so. Stop selling fakes and scamming people Snapdeal.

Date of experience: September 21, 2017
India
1 review
0 helpful votes
Follow Malini B.
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I have bought a mobile which had an hardware problem! The product had not yet been returned. I have posted a number of complaints... but the store has got such a worst response. Costumers can never reach the costumer care. The issues are not resolved yet. The DAMN $#*!ING SNAPDEAL

Date of experience: March 20, 2017

Overview

SnapDeal has a rating of 2.5 stars from 788 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SnapDeal most frequently mention customer care, return request and bad experience. SnapDeal ranks 23rd among Discount Shopping sites.

service
299
value
294
shipping
293
returns
281
quality
286
This company responds to reviews on average within 1 day