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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It not too good. Too expensive and confusing. Didn't like all the rule about longue. Also we were dispointed about what we purchased. Please do better job.
Everything went well! Easy to use and affordable price.
The interaction with the software was easy and convenient.
Very Nice and easy to follow.
Thank you, very much.
Great job!
Convenient, user friendly, easy to understand
All good everything fine…it was quick response for my booking.
Got my reservation, no problems, waiting for my flight now
La experiencia en SmartFares fue agradable por ser fácil y rápida la compra.
It's good so far!
All seems well with the booking. No challenges faced so far. Thank you.
Excellent service, I buy my ticket and received an email with the confirmation in just seconds.
Easy and Smart Experience. I hope the same for the real fly
People don't use this website. They are scammers. They took $195 from me for 22 kg luggage allowance, while in the airport we found our allowance is only 5 kg. When we contacted them they asked for 500 dollare to fix the problem and said that the airline has changed their policy over night. They lied, I was AT the airline check-in. They will never give you a refund for scamming you.
It was straightforward. We had speedy customer support when we had issues with booking as well.
Good price. With available customer service online. Although ticket confirmation is late to receive not on the spot after payment.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members