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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Great deals good times to leave and arrive looking forward to booking more
I hope Blake gets to see this review. He provided such an awesome customer service experience. Can't thank him enough!
Very convenient to book air tickets at lower price. Confirmation in 24 hours. It's fare.
En générale bien. Par contre ma facture est de 1063. 08 cad et ma carte de crédit cad a été débité pour 1149. 22
There should be a bottom to cancel the ticket without calling customer service.
I'll let you know once I take the flight and all goes well
It was fast and easy to book! Next time I book a flight, I'll be coming back here.
There are so many offers, and each one is affordable. The payment option is also simple. The confirmation of the selected flight arrives immediately by email. Everything is so fast and simple
Quick response from the live chat officer for all queries i have
I booked two seats. Price was offered at 1130€ each. After i paid by credit card the total amount deductes on my account was around 2450€ all in all when it should have been 2260€. So. 200€ were charges for a reaaon still i dont know. Which means this fare is the same as other booking web sites and maje Smartfares none cheaper at all.
Also i didnt received the booking number and the flight e-tickets until 16 hours later, which made me rested a little bit anxious until i got them.
Painful and confusing booking process with way too many dumb add ons that are unclear. Does not say total at end or make it clear if you added on more money without scrolling all the way up to check.
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Awful, tried to cancel 5 minutes after booking and agent refused
It's my firts time buying in this page, but it's really good. I can recommend to you
The site layout is a little busy for my taste and was confusing to look at, at first glance. After a few minutes, though, I figured everything out and was able to book my flights easily. Not my favorite site to use but it'll work in a pinch!
Very professional, was satisfied with my booking, will always book on this website, tge staff called to follow up and confirm my booking which is very nice
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members