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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It's a quick and hassle free booking. Especially there was an option for baggage selection which I didnot see with other websites. Thanks to skyscanner for recommending smartfare
Very convenient and easy to access. Lots of available choices.
Booked ticket a month ago for a low fare had confirmation # and i.d. number leaving for my trip tomorrow and there is no ticket called smart fare and they said my ticket went up in fare and would not issue my ticket at what I paid. They said they called and emailed several times which they didn't. Now I have no ticket and they are charging me a cancelation fee of $50 for a flight they say I did not book or as they it was booked but now I'm canceling it. STAY AWAY FROM THIS COMPANY ITS A FRAUD!
Be very careful with this crap page, today they wanted to scam me and they still haven't returned my money! They made me pay for a ticket that was worth $204, then (5 minutes later) they told me it had gone up, to $298.12 and when I paid the $298.12 amount they told me I had to pay an EXTRA $265 if I wanted my ticket. THEY ARE SCAMMERS, they want to rob people, THEY HAVE NOT YET GIVEN MY MONEY BACK
Excellent travel agency
This is my second time that I used this agency
They are very professional
Thank you
Definitely better than hopper. Found me the cheapest price and did it quick for this last minute trip.
Hola buenas noches, anoche mas o menos a esta hora compre el tiquete y es la primera vez que se demoran tanto en viarlo a mi correo electronico, quisiera saber porque tanta demora.
Gracias.
La reserva por la pagina fue facil y friendly... la atencion por telefono, pesima.
After finding out I was charged 2 times I asked for a refund. I was told yes you would get a refund of the money but it would take 7 to 14 days. I was not happy about the time it took, so I expressed my dissatisfaction of this. I was told if I argue with the person I was talking to then he will make sure it would take anything up to 1 year. I put the phone down and dis continued the conversation. My bank has taken up the situation now with yourselves.
Takes to long to book, the ticket price changed
This is my second booking in the last two days. I find this site very reliable and easy to deal with.
POR FAVOR ENVIARME LA INFORMACION D EMI VUELO DIRECTO CON LA AEROLINEA AVIANCA SOLO ME MUESTRAN UNA RESERVA EN SU PAGINA PERO EN LA AEROLINEA NO ME APARECE NADA SOBRE MI VUELO
Thanks you I will look for you next time I need to fly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members