SmartFaresReviews 2,195

Como todo, se pone uno nervioso, pero me encantó la forma rápida y segura de obtener mis boletos de vuelo, gracias les doy un 10

Be careful there scammer they took my credit and never issue the ticket I'm waiting for my refund because they never issued my ticket none the price is up they want me to pay different over $300 for tickets they are the worst I ever deal with please be wear of this scammer

I bought a ticket for $727 the had some issues the day of travel the airline placed a hold on my ticket so I don't lose it. I called Smartfares to reschedule another flight and they were charging me $660 more saying the airline penalty is $200 and difference in fare is $460, I checked the airline and tickets were for $616 for the day I wanted to travel. Everytime I called them I got a different price until they started cutting off my calls, putting down the phone with the lines open saying they're transferring me to Chloe, anyway I called the airline directly explained the situation and paid $50. Please do not use them they're thieves. Some Indian scammers. Is there a rating below 1? I'd give them 0

Desearía haber visto las reviews, a todos les pasó lo mismo y es como hacen dinero. Cancelan tu vuelo y luego te cobran extra, por el cambio de precio, si no aceptas te cobran por la devolución, No tienes otra opción que pagar o pagar

Booked a reservation for June 17 2022 for a Flight with Czech Airline. Received the confirmation number. Tried to see the reservation on the Czech system. Not found!. Contacted by chat Smart Fares and they gave me another reservation code and told me that the flight was cancelled by Czech Airline. NO NOTIFICATION RECEIVED! They cannot refund me because the reservation is active with Czech Airline. I had to book a last minute flight with Lufthansa with one more stop in Frankfurt. Over 800$ more expensive! Smart Fares are suggesting me to accept 100$ ( paid 275$) as a refund because this the airline policy. They are not willing to contact the Czech Airline. From their point of view the reservation is OK. What a bad joke! By chance I verified the status of my reservation 2 days before departure. No assistance or support and awful service!

I made an international reservation through smart fare after one week I get in touch with the customer service just to making sure that the reservation is confirmed, they replied with additional fees of $176 and I already paid $1326 and agreed and told the agent to go ahead and confirm it, and still I didn't get the confirmation even though I paid extra and the was disconnected and I never received any phone calls or email, it's very poor customer service and no knowledge of how to take care of customers, I will never ever get to their website again and I don't recommend it to anyone stay away

Never, EVER, EVER use Smartfares to book 4 flights in 2019 I booked 4 flights to Ireland, and the airlines had to cancel due to Covid. The airlines said that they would issue vouchers for the flights and they would not charge extra and that the time frame was indefinite. Smartfares said that the flight had to be within 24 months and that there would be an extra charge of $487. The airlines said that we would hsve to reschedule the flights tgrough Smartfares since we booked through them. But Smsrtfares refuses to book them until we pay the $487. So, NEVER, EVER EVER book a flight thru Smartfares.!

JUST DO YOURSELF A FAVOR AND DO NOT BOOK WITH SMARTFARES/TRAVELERHELPDESK. THEY ARE ALL SCAMMERS OUT OF INDIA AND WILL SCAM YOU. THEY WILL TAKE YOUR MONEY AND YOU WILL NEVER SEE IT AGAIN. DO NOT AGAIN DO NOT BOOK WITH THEM.

IF YOU BOOKED A TICKET WITH THEM, CALL THE AIRLINE DIRECTLY AND INFORM THEM IF YOU'VE BEEN SCAMMED!

THEY SCAMMED ME OUT OF THOUSANDS OF DOLLARS! BUT THEY WONT BEAT ME AND NEVER WILL. I WILL SHUT YOUR COMPANY DOWN, MARK MY WORDS!

I bought my ticket 5/5/2022 for $890.24 and never got confirmation email as per smart fares website, my brother did the same day. We both called on 5/8/2022 to find out about the confirmation. His is confirmed no issues. Mine, the rep states the tax amount is not correct and he tricked me to click on acknowledgment thru an email to be surprised the new price $1298. 24. I called 15 min. After - and the rep. States this can not be cancelled and It is my fault that I acknowledged! Seriously tricking people is legit now! And I have to wait until he calls the airlines. I called American Express and disputed.
I do not understand, why too many crooks doing business - you sell the ticket, stick to the price!
Such a bad business! And how come one ticket goes thru and the other one gets 50% more. Is it up to the rep how high he can go!
Shame on you Smart fares for the frustration you are causing!

I booked a flight from BWI to DFW through this site. Upon failure to issue the ticket, I contacted them. I was then told that my booking was pending and that the airline was full. SO I have to pay an additional $120+ to get a place on another airline. I asked for refund, which I was told that will be done in 7 to 10 business days and that they were gonna pay a percentage (78%) of the amount. I believe this is pure theft as they lure unsuspecting passengers to book with them and then do all sorts of things to take money from their pockets. PLEASE STAY AWAY FROM SMARTFARES! THEY ARE SCAMMERS.

I tried to book airfare online thru this site for bogus Frontier flights they published. The very next day they sent me a cancellation, but still charged my credit card. Over a week later and my money is still not refunded. They should have never taken the money to begin with! I had to file a dispute with my credit card company and my account is held up now. I'm furious that they run a business that way! Will NEVER trust an online site again.

не рекомендую. блокируют деньги потом долго тянут время и когда уже поздно предлгают по дополнительной цене доплатить билет. мошенники

Tickets were booked on 3 March 2022 amounting to $857. Very next day I got an email that they cannot issue the tickets at that price and offered alternate tickets at a higher price. After talking to the agent, we agreed to cancel the reservation and requested for the refund.
Refund was to be issued within 5 days but that never happened. I called their agent atleast 4 -5 times and every time I was promised for the refund which never happened.
On 3/31 when I called them, I was told that they will issue refund when airline repay the money to them! Agent simply disconnected the phone thereafter!
I have put in a dispute on this transaction with my credit card company and hopefully they will be able to get me my money back.

This place is a scam. They offer low fares they cannot confirm. They take your money cancel your reservations claiming the airlines wont give the fare that you paid for that they themselves advertised... and it takes weeks to refund money... This company is a scam and MUST be reported to the better business bureau for their tactics in stealing peoples money expecting you to be ok with it. There is no way a credit card with a pending charge shouldnt be refunded immediately. The card should not be charged until the flight is confirmed. Instead they charge the card immediately and cancel your flight at the same time. What A rip off. SERVICE IS AWEFUL and they should be out of business for good. 1 star rating is way too high.

I booked the tickets from Smart fares yesterday. When I checked the price on the website, the price looked very attractive (shown in HKD). But when I received the payment notification from my bank, the charge was USD400 more than the quote I saw from the website. After settling the payment, no confirmation was received from the company. I have sent email to the company two times with 24 hours but no reply. Finally when I was able to reach the company, they told me it's over 24 hours so I can't cancel my booking. Well, it's okay as long as the booking is confirmed. But then they spelt my name incorrectly. What a travelling company! Poor service. Poor communication. Cheating. I'll never book it again.